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Userback VS Webiny

Compare Userback VS Webiny and see what are their differences

Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.

Rating
0 reviews
Pricing
Freemium Free trial
Alternatives Is it good?
Webiny

The Enterprise CMS platform that you can host on your cloud

Rating
0 reviews
Pricing
Open source Freemium Free trial
Alternatives Is it good?
Measure.sh
Measure helps mobile teams monitor and fix crashes, ANRs, bugs, and performance issues. The open source alternative to Firebase Crashlytics. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Webiny might be a bit more popular than Userback. We know about 4 links to it since March 2021 and only 3 links to Userback.

social mentions
3 vs 4
Customer Feedback popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

Userback
Webiny
Website userback.io webiny.com
Pricing
Freemium Free trial Official pricing
Open source Freemium Free trial Official pricing
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari +5
Web REST API Cloud Amazon GraphQL API JavaScript TypeScript Node JS ReactJS AWS +7
Company Startup from Australia · 10 - 19 employees Startup from the United Kingdom · 1 - 9 employees · 2018
Listed in
Visual Feeback Visual Bug Reports Customer Feedback Usability Testing User Feedback Management Website Screenshots Design Collaboration Session Recording Forms And Surveys +6
CMS Open Source Developer Tools Web Frameworks JavaScript Framework JavaScript Tools Digital Experience Platform Content Platform +5

About Userback and Webiny

In their own words, as submitted to SaaSHub.

Userback
Webiny

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that...

Read more about Userback

Open-source serverless enterprise CMS platform. Includes a headless CMS, page builder, form builder, and file manager. Easy to customize and expand. Deploys to AWS.

Read more about Webiny

Features and specs

What each product offers, as listed by its team.

Userback 14 features
Webiny 8 features
  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys
  • Advanced Publishing Workflow
  • headless cms
  • Page Builder
  • Form builder
  • File manager
  • Multi-tenant
  • OKTA integration
  • Advanced roles and permissions

Analysis

An editorial look at what each product does well and who it suits.

Userback
Webiny

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Overall verdict

  • Webiny is a solid choice for organizations and developers looking to leverage serverless technology for their web projects. It provides a comprehensive suite of tools for developing and managing modern web applications efficiently.

Why this product is good

  • Webiny is considered a good option for those looking to build serverless applications and websites. It is built on top of the Jamstack architecture and offers features like a headless CMS, page builder, form builder, and file manager. The platform's serverless nature allows for scalability, cost-efficiency, and ease of maintenance. Additionally, it is open-source, which means a supportive community and potential for customization.

Recommended for

  • Developers seeking a serverless platform for web development
  • Businesses looking for an open-source headless CMS
  • Projects that need scalable and cost-effective infrastructure
  • Teams that want a robust solution for building dynamic websites and applications

Videos

Walkthroughs and reviews on video.

Userback 1 video + Add
Webiny 4 videos + Add

Userback Explainer Video

How To Write Content and Create Models

More videos

  • - How to Create New Fields for the Headless CMS
  • - Webiny - Serverless CMS
  • - Join The Serverless CMS Revolution For Your Next Website With Webiny (Onboarding and Review)

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Userback
Webiny
100% 100%
Customer Feedback
0% 0%
0% 0%
Developer Tools
100% 100%
100% 100%
Visual Bug Reports
0% 0%
0% 0%
CMS
100% 100%

Questions & Answers

As answered by people managing Userback and Webiny.

What makes your product unique?

Userback's answer

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer

Userback’s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

Share your experience with using Userback and Webiny. For example, how are they different and which one is better?

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Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Userback 3 mentions
Webiny 4 mentions
  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one... Source: over 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: about 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The... Source: about 4 years ago
  • Struggling to find the right CMS choice for an ecommerce project
    Even Strapi needs to be hosted somewhere, and that usually involves a recurring fee. I've had great success over the past 2 years building blogs using http://webiny.com, and because they get low traffic, I've only ever had 1 bill from... Source: about 4 years ago
  • I am looking for a (open-source) headless cms to use for small to medium client projects.
    Strapi is awesome, I've been a fan of the project since its early days. However, I've been closely watching Webiny too. It's easier to host because you don't have to worry about running Docker containers or installing MongoDB on your... Source: over 4 years ago
  • What’s your top CMS choice?
    Yeah I hear you, SAAS CMS platforms can get prohibitively expensive really quickly after the initial free tier expires. I've found hosting Strapi (or similar) on Heroku has saved me the cost of keeping a server instance running, which... Source: over 4 years ago

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