Software Alternatives, Accelerators & Startups

Strapi VS Userback

Compare Strapi VS Userback and see what are their differences

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Strapi logo Strapi

Manage any content. Anywhere. The leading open-source headless CMS. 100% JavaScript / TypeScript and fully customizable.

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • Strapi
    Image date //
    2024-06-07
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Strapi

Website
strapi.io
$ Details
Platforms
-
Startup details
Country
France

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Strapi features and specs

  • Open Source
    Strapi is an open-source platform, meaning it's free to use and has an active community contributing to its improvement. This can lead to rapid innovation and a wealth of community-driven resources.
  • Customization
    Strapi offers high levels of customization, allowing developers to tailor the content management system to their specific needs. This is beneficial for unique projects with specific requirements.
  • Headless CMS
    As a headless CMS, Strapi decouples the backend from the frontend, enabling developers to use any frontend technology they prefer, which increases flexibility and scalability.
  • RESTful and GraphQL APIs
    Strapi automatically generates RESTful APIs and also supports GraphQL out of the box. This makes it easier to integrate with various types of applications.
  • User-Friendly Interface
    Strapi provides a user-friendly admin panel that is powerful yet easy to use, making content management less of a chore for non-technical users.
  • Plugin Ecosystem
    Strapi has a growing ecosystem of plugins that can extend its functionality, allowing users to add features without extensive custom development.

Possible disadvantages of Strapi

  • Learning Curve
    Although Strapi is highly customizable, it can have a steep learning curve for new users, especially those who are not familiar with JavaScript and modern web development practices.
  • Performance Issues
    In some cases, users have reported performance issues, particularly when handling large amounts of data or complex queries, which may require optimization.
  • Community Support Variability
    While Strapi has an active community, the level of support and available third-party resources can vary, especially when compared to more mature CMS platforms.
  • Limited Built-in Features
    Out of the box, Strapi might lack some features that come built-in with other CMS platforms, requiring users to implement or configure these features themselves.
  • Self-Hosting Requirement
    Strapi requires self-hosting, which means you need to manage your own servers and infrastructure. This can be a downside for those looking for a fully managed solution.
  • Frequent Updates
    Frequent updates can sometimes introduce breaking changes, requiring developers to continuously adapt their codebase to stay current.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of Strapi

Overall verdict

  • Strapi is generally considered a good choice for developers looking for an open-source headless CMS.

Why this product is good

  • Strapi offers the advantage of being open-source and highly customizable, which allows developers to tailor it to specific project requirements. It supports GraphQL and RESTful APIs, making it versatile for various use cases. Its user-friendly admin panel simplifies content management, while the extensive plugin architecture allows for enhanced functionality.

Recommended for

    Strapi is recommended for developers and development teams looking for a flexible and customizable CMS solution, particularly those who need a headless CMS that integrates easily with modern frontend frameworks like React, Vue, or Angular. It's also suitable for organizations that prefer an open-source solution they can modify according to their needs.

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Strapi videos

Let's Checkout... #Strapi CMS

More videos:

  • Review - Quick Strapi Review
  • Review - Learn Strapi in 12 minutes ๐Ÿš€

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to Strapi and Userback)
CMS
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Blogging
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing Strapi and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Strapi and Userback

Strapi Reviews

21 Headless CMS Platforms That You Should Check Out
Strapi is one of the most used headless CMS platforms. Strapi is an open-source headless CMS that is customizable and easy to use. Companies such as Walmart, eBay, Toyota, IBM use this platform.
Source: popupsmart.com
Best Headless CMS in 2022
Strapi is an open-source Node.js headless content management system, which means that the entire codebase is available on GitHub and thrives on contributors. Strapi generates a working RESTful API or uses GraphQL for developers in minutes after installation. Data is made available through a customizable API. Itโ€™s important to note that Strapi is a self-hosted, not a SaaS...
Source: flatlogic.com
Best Node.js CMS platforms for 2022
Strapi is a popular, flexible, and open-source headless CMS that enables us to create rich digital experiences. Strapi provides REST and GraphQL APIs developers can use to access the content stored in its repository.
Best Headless CMS for 2020
Valid argument. But what is the alternative? Strapi on a server with a Database? What about doing backups? Isn't it even more complicated? In a git-based CMS you can at least undo all changes, which isn't that easy with a database.
Source: dev.to
11 Headless CMS to Consider for Modern Application
Strapi is an opensource CMS intended to be transparent and striving to be a perfect balance between a CMS, framework, and an automation tool to speed-up back-end development and management.
Source: geekflare.com

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Strapi seems to be a lot more popular than Userback. While we know about 340 links to Strapi, we've tracked only 3 mentions of Userback. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Strapi mentions (340)

  • Three Ways to Convert JSON to TypeScript. Only One Is Deterministic.
    CMS content. Headless CMS responses from Strapi, Sanity, or Contentful are deeply nested. Type them once; let the compiler catch template bugs. - Source: dev.to / 2 months ago
  • 16 Best CMS Platforms for Websites in 2025
    Strapi is an open-source, Node.js-based headless CMS that gives developers full control over content APIs. Itโ€™s self-hosted, fully customizable, and supports REST and GraphQL, making it a favorite among developers building JAMstack and API-first applications. - Source: dev.to / 12 months ago
  • Building faster content-driven sites with Astro
    This is where Strapi a flexible and scalable content management solution is needed. - Source: dev.to / 12 months ago
  • Strapi Email and Password Authentication with Next.js 15: Part 1
    Strapi offers multiple authentication methods to secure your application:. - Source: dev.to / about 1 year ago
  • Build a Strapi 5 Plugin with Medium & Dev.to APIsโ€Šโ€”โ€ŠPart 1
    One of the features of the Strapi CMS is the ability it gives you to unlock the full potential of content management, thus allowing you to build custom features for yourself and the community. Victor Coisne, the VP of marketing at Strapi, explained this in his article โ€œBuilding Communities That Drive Growthโ€. - Source: dev.to / about 1 year ago
View more

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

What are some alternatives?

When comparing Strapi and Userback, you can also consider the following products

Contentful - You don't need another CMS. You need a better way to manage content โ€” unified, structured, and ready to deploy to any digital channel.

Marker.io - Visual feedback and bug reporting tool for websites

Directus - Free and Open-Source Headless CMS

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Sanity.io - Sanity.io a platform for structured content that comes with an open-source editor that you can customize with React.js.

BugHerd - BugHerd: The Website Feedback Tool for Agencies