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Userback VS Tango.us

Compare Userback VS Tango.us and see what are their differences

Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.

Rating
0 reviews
Pricing
Freemium Free trial
Promote on VibeVoted
Alternatives Is it good?
Tango.us

Tango instantly turns what you know into step-by-step guidance—no videos, meetings, or screen shares required.

Rating
0 reviews
Promote on VibeVoted
Alternatives Is it good?
AgentClara
AgentClara is a UK AI receptionist that answers calls, books clients, and handles follow-ups 24/7 for service businesses and agencies. Free AI agents for website chat, SMS, social media and email included. Set up online with a free number in minutes sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Tango.us might be a bit more popular than Userback. We know about 3 links to it since March 2021 and only 3 links to Userback.

social mentions
3 vs 3
Customer Feedback popularity
100% vs 0%
alternatives listed
240+ vs 66

Base details

Website, pricing, platforms and company facts side by side.

Userback
Tango.us
Website userback.io tango.ai
Pricing
Freemium Free trial Official pricing
Official pricing
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari +5
—
Company Startup from Australia · 10 - 19 employees —
Listed in
Visual Feeback Visual Bug Reports Customer Feedback Usability Testing User Feedback Management Website Screenshots Design Collaboration Session Recording Forms And Surveys +6
Customer Support Support Automation Customer Support Automation Support Online Tutorials Documentation +3

About Userback and Tango.us

In their own words, as submitted to SaaSHub.

Userback
Tango.us

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that...

Read more about Userback

When you're in Get Sh*t Done Mode, you need answers from trusted experts fast—without switching tabs. In 2021, we launched Tango to help you capture processes faster and enable your co-workers and customers be more productive by removing the friction from documentation creation. Now, it's time to...

Read more about Tango.us

Features and specs

What each product offers, as listed by its team.

Userback 14 features
Tango.us 4 features
  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys
  • User-Friendly Interface
    Tango.us is designed to be intuitive and easy to use, making it accessible for users of all tech-savviness levels.
  • Automated Documentation
    The platform automates the process of documenting workflows, saving time and ensuring accuracy in capturing each step.
  • Collaboration Features
    Teams can easily collaborate and share workflows, enhancing productivity and teamwork among users.
  • Integrations
    Tango.us integrates with various other tools and platforms, enabling seamless workflow management and communication.

Possible disadvantages

  • Pricing
    Some users may find the pricing of Tango.us to be on the higher side, especially for smaller teams or individual users.
  • Feature Limitations
    Certain advanced features may be lacking, which can be a limiting factor for businesses with complex documentation needs.
  • Learning Curve
    While the interface is user-friendly, some users may experience a learning curve when first adopting the platform.
  • Dependency on Internet
    As a cloud-based platform, Tango.us requires a steady internet connection for optimal performance, which might be an issue in areas with unstable connectivity.

Analysis

An editorial look at what each product does well and who it suits.

Userback
Tango.us

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

No analysis of Tango.us yet.

Videos

Walkthroughs and reviews on video.

Userback 1 video + Add
Tango.us 1 video + Add

Userback Explainer Video

Tango.Us Review: How to Use the Tango Chrome Extension to Create Tiny Products & Document Your Work

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Userback
Tango.us
100% 100%
Customer Feedback
0% 0%
0% 0%
Documentation
100% 100%
100% 100%
Visual Bug Reports
0% 0%
0% 0%
Productivity
100% 100%

Questions & Answers

As answered by people managing Userback and Tango.us.

What makes your product unique?

Userback's answer

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer

Userback’s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

Share your experience with using Userback and Tango.us. For example, how are they different and which one is better?

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Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Userback 3 mentions
Tango.us 3 mentions
  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one... Source: over 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: about 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The... Source: about 4 years ago
  • Trying to understand who Tango.us is for?
    I've been using tango.us to record different workflows to share to my coworkers, for example:. Source: over 3 years ago
  • How to write a killer help document?
    - tango.us will forever be my greatest help article hack. It's free and has a super easy extension. It's cut my writing in half, if not more. Instead of writing things step by step, I just turn on Tango, go through the process, and... Source: almost 4 years ago
  • Trici (gettrici.com) - productivity tool that helps developers recover from interruptions in under 2 minutes!
    Do you mean https://tango.us ? Will have to check it out. Source: over 4 years ago

Alternatives to Userback and Tango.us

When comparing Userback and Tango.us, you can also consider the following products.

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