Software Alternatives, Accelerators & Startups

Userback VS Reference.com

Compare Userback VS Reference.com and see what are their differences

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Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.

Reference.com logo Reference.com

Reference.com is the #1 question answering service that delivers the best answers from the web and real people - all in one place.
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

  • Reference.com Landing page
    Landing page //
    2023-09-27

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Reference.com features and specs

  • Comprehensive Information
    Reference.com provides a broad range of information across various topics, making it a versatile resource for quick fact-checking and general knowledge.
  • Search Functionality
    The website features a user-friendly search bar that allows users to quickly find information on specific queries without navigating through multiple categories.
  • Accessible Language
    Content on Reference.com is often written in clear and accessible language, making it easy for users of all ages and education levels to understand.
  • Free Access
    Most of the content on Reference.com is available for free, allowing users to access a wealth of information without any subscription or cost barriers.

Possible disadvantages of Reference.com

  • Advertisements
    The site contains numerous advertisements, which can be distracting and may detract from the user experience by slowing down page load times.
  • Generalized Information
    Due to its broad focus, some information on Reference.com can be generalized and may lack depth compared to specialized resources.
  • Source Credibility
    The credibility of the information can vary, as Reference.com aggregates content from a variety of sources, some of which may not be highly reputable.
  • Lack of Academic References
    The website does not consistently provide sources or citations for its information, which can be a drawback for users seeking verified academic references.

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Userback videos

Userback Explainer Video

Reference.com videos

No Reference.com videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Userback and Reference.com)
Customer Feedback
100 100%
0% 0
Languages
0 0%
100% 100
Visual Bug Reports
100 100%
0% 0
Translation Management
0 0%
100% 100

Questions & Answers

As answered by people managing Userback and Reference.com.

What makes your product unique?

Userback's answer

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Social recommendations and mentions

Based on our record, Reference.com should be more popular than Userback. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

Reference.com mentions (13)

  • Name a player who is a โ€œlegendโ€ for your team, but was never that good
    This wasn't for my team but, I was looking in this comment section for any mention of Billy Butler. Couldn't find any after maybe 2-3 minutes of looking. I remembered him being better than his stats on baseball-reference.com say he is. Maybe that was because I used to play a lot of MLB 2K11 when I was a younger. Source: over 3 years ago
  • [Newbie] Is my Powered USB Hub too close to my HF+ Discovery?
    You can use WSJT-X,FLDigi,and other programs with the sdr software,but I'm no help there,as I use ham transcievers for digital. Look on radio https://reference.com for just about anything that you're interested in. It even has a state by state section.along with a database for cities and counties. You can spend a long time on that site,and learn a lot. Source: over 3 years ago
  • [US] This or That? - Which of these baby animals is known as a pup? [08-15-2022]
    I think a lot of this depends on the site from where Microsoft culls their answers. For rat, the first that pops up when selecting it says a baby rat is a "kit," but if you search, it changes. Squeaks and nibbles says, "A baby rat is called a kitten or a pup," whereas reference.com says "a baby rat is called a pup.". Source: almost 4 years ago
  • Michael Kay on the Rich Eisen Show: "The #Yankees will not overpay for Aaron Judge, Based on what I've been hearing around Aaron Judge wants to be the highest paid position player, and would want $36M+ a year"
    Baseball reference.com shows him at 0 runs on defense, so perfectly average. NOt sure what you're looking at. I suppose statcast? I will have a look there. Source: about 4 years ago
  • The conspiracy chart. Flat earth is exactly where I expected to find it.
    The TOP response (reference.com) says 800f open air to 1500 ideal. Source: about 4 years ago
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What are some alternatives?

When comparing Userback and Reference.com, you can also consider the following products

Marker.io - Visual feedback and bug reporting tool for websites

Microsoft Translator - Microsoft Translator is your door to a wider world.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Crowdin - Localize your product in a seamless way with Crowdin's translation management software

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Google Translate - Google's free service instantly translates words, phrases, and web pages between English and over 100 other languages.