Software Alternatives, Accelerators & Startups

Userback VS Decodo

Compare Userback VS Decodo and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.

Decodo logo Decodo

Decodo is perhaps the most user-friendly way to access local data anywhere. It has global coverage with 195 locations, offers more than 55M residential proxies worldwide and a great deal of scraping solutions.
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

  • Decodo Landing page
    Landing page //
    2022-08-26

Decodo has been a promising proxy provider since its first days in 2018. They offer a wide selection of proxies (residential, shared and private datacenter proxies) and three full-stack scraping APIs with 100% success rates and a no-code scraper. It has an easy-to-use dashboard, public API, and flexible payment methods. Being awarded for its consumer-centric approach, Decodo continues to look for ways to make public data gathering as simple and accessible to everyone as possible.

The key things Decodo offers for you:

  • 55M+ high-quality residential IPs with an average speed of <0.5 sec.

  • Global coverage โ€“ target 195+ locations, including cities and 50 US states.

  • Pay As You Go option - $3.5 per 1GB.

  • 500K+ shared and dedicated datacenter IPs.

  • Unlimited connections and threads.

  • Full anonymity and security.

  • Smart Wallet for easy payment management.

  • Fantastic 24/7 support with 40s average response time.

  • User-friendly dashboard with a quick and easy proxy setup.

  • Detailed documentation and an informative blog.

  • A bunch of free tools with any plan subscription.

  • Free trial for all products..

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Release Date
-
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Decodo features and specs

  • Large Proxy Pool
    Smartproxy offers a vast pool of residential and data center proxies, which expands the choice and decreases the chance of IP bans.
  • User-friendly Dashboard
    The service provides an intuitive and easy-to-use dashboard, making it simple for users to manage their proxies and monitor usage.
  • High Anonymity
    Smartproxy ensures high levels of anonymity and privacy, useful for activities requiring discreetness like web scraping.
  • Global Coverage
    With proxies available in numerous locations worldwide, users can access geographically restricted content or conduct broad market research.
  • 24/7 Customer Support
    Their customer support is available around the clock, offering reliable and prompt assistance to users via live chat and email.
  • Flexible Pricing Plans
    Smartproxy provides a range of pricing plans catering to different needs and budgets, including pay-as-you-go options.

Possible disadvantages of Decodo

  • Higher Cost for Premium Plans
    While they do offer flexible pricing, the more advanced plans can be expensive, making them less accessible for smaller businesses or individual users.
  • Usage Limitations
    There are bandwidth limitations depending on the plan you choose, which can be restrictive for tasks requiring large data transfers.
  • Shared Proxies
    Some of the proxies are shared, which can potentially slow down connection speeds or lead to IP bans if other users abuse the service.
  • No Free Trials
    Smartproxy does not offer a free trial, which could deter potential customers who are unwilling to commit without trying the service first.
  • Learning Curve for Advanced Features
    Utilizing some of the more sophisticated functionalities might require a learning curve, especially for users not familiar with proxy services.

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Analysis of Decodo

Overall verdict

  • Smartproxy is generally well-regarded in the proxy service industry. It is recommended for those who need reliable and efficient proxy solutions with a balance of cost and performance. However, like any service, itโ€™s important for users to assess their specific needs and test the platform to ensure it meets their requirements.

Why this product is good

  • Smartproxy is considered a good proxy service provider due to its extensive network of residential IP addresses, competitive pricing, and high success rates for web scraping and bypassing geo-restrictions. The service offers user-friendly management tools and responsive customer support, making it suitable for both beginners and advanced users. Additionally, Smartproxy places a strong emphasis on security and privacy, which are crucial factors for many users.

Recommended for

  • Web scraping professionals
  • SEO specialists
  • Businesses looking to bypass geo-restrictions
  • Users concerned with online privacy and security
  • Data miners needing reliable residential proxies

Userback videos

Userback Explainer Video

Decodo videos

Residential rotating proxies. Why choose Smartproxy?

More videos:

  • Tutorial - Smartproxy review &amp; How to smartproxy
  • Review - Proxies for Scraping
  • Tutorial - How to Start Using Smartproxy
  • Review - Smartproxy Review 2023: Best Price To Value Proxies
  • Review - IPFighter| Review Smartproxy
  • Review - DECODO Review 2025 (Ex-Smartproxy) | Still the BEST Proxy?
  • Review - Decodo Review 2025 (former Smartproxy) | FULL Review of new features!

Category Popularity

0-100% (relative to Userback and Decodo)
Customer Feedback
100 100%
0% 0
Proxy
0 0%
100% 100
Visual Bug Reports
100 100%
0% 0
Residential Proxies
0 0%
100% 100

Questions & Answers

As answered by people managing Userback and Decodo.

What makes your product unique?

Userback's answer

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Userback and Decodo

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Decodo Reviews

  1. Vladyslav
    ยท Backend Developer at KittenProperties ยท
    Very good quality

    Residential proxy is quite good. High success rate with their proxies even though it is quite expensive

    ๐Ÿ Competitors: NetNut.io
    ๐Ÿ‘Ž Cons:    Expensive
  2. CPAScraping
    ยท Working at CPA Scraping ยท
    My Review of Smartproxy Service

    Smartproxy, in my experience, is a solid choice for heavy-duty web scraping tasks. Been using it for bulk data mining. Their proxy pool's massive โ€“ good for avoiding blocks and captchas. Speed's decent, uptime mostly consistent. Setup? Straightforward. But yeah, pricing's a bit on the higher side, especially for large-scale operations. Overall, Smartproxy delivers, especially for those heavy scraping needs.

    ๐Ÿ‘ Pros:    Ip diversity|Quick data access|Minimal downtime|User-friendly interface:
    ๐Ÿ‘Ž Cons:    Pricey|Some geo-restrictions.|Ometimes slow response.

Proxy Service Awards 2024
After all these years, we still canโ€™t find a provider that combines mid-market rates, premium-grade performance, and newbie-friendly user experience as well as Smartproxy. You can get proxies that work effectively as well or better than enterprise providers, without investing thousands of dollars to reach their bulk rates. The plans start at single digits, but even then you...
Source: proxyway.com
OxyProxy vs. Smartproxy: A Detailed Comparison
Set of Services Provided by Smartproxy Service TypeDescriptionResidential ProxiesOffers IP addresses from real residential connections, ideal for high anonymity and avoiding blocks.Data Center ProxiesProvides faster speeds, suitable for tasks requiring high-speed connections.Rotating ProxiesAutomatically rotates IP addresses, enhancing anonymity and reducing the risk of...
Source: oxyproxy.pro
Top 10 Alternatives to Bright Data (formerly Luminati Proxy Networks)
The proxy pool is one of the cleanest as it is regularly being updated. Currently, it has over 5 million residential IP addresses sourced from many locations. As stated earlier, Soax is affordable even though its pricing model is the same with both Smartproxy and Bright Data โ€“ bandwidth-based. Just like Smartproxy, all you need to use the Soax service is a minimum of $75.
17 BEST Residential Proxies to Buy in 2022 (Cheap & Premium)
Smartproxy offers both residential and datacenter proxies, but their residential ones have the best features. Unlike most other residential proxy providers, Smartproxy focuses solely on providing the best residential IPs to businesses.
Source: earthweb.com
10 Best Free Online Proxy Server List of 2022 [VERIFIED]
Smartproxy offers a residential proxy network with 40M+ IPs. It offers the solutions of data center proxies, search engine proxies, etc. Chrome proxy extension will help you with accessing the localized content. Proxy address generator provides the facility of exporting the proxy list for any software.

Social recommendations and mentions

Based on our record, Decodo should be more popular than Userback. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

Decodo mentions (6)

  • Best Amazon Scraper APIs To Check Out in 2024
    Smarproxy is another proxy provider that offers a dedicated section for scraping e-commerce platforms including Amazon. Their Amazon API is known for its speed and quality and can be used just with a simple POST request. - Source: dev.to / about 2 years ago
  • Basic Web Browser with Electron +APIS
    Smartproxy: Offers residential proxies with support for HTTP(S) and SOCKS5. It is known for its high success rate and 24/7 technical support. Smartproxy provides a balance between price and performance, making it accessible to less experienced users (Smartproxy). - Source: dev.to / about 2 years ago
  • Cheap Residential Proxy: Affordable and Reliable Proxy Service for Anonymous Browsing
    For instance, imagine you are conducting market research and need to scrape data from various websites for analysis. By using a residential proxy service like anyip.io or Smart Proxy, you can ensure that your scraping activities are secure and undetectable while maintaining anonymity. Additionally, these services effortlessly handle throttling of threads and swiftly manage captchas. Source: over 2 years ago
  • Proxy for Instagram: What is It and How to Get It?
    Smartproxy Rotating residential IPs for multi-accounting. Large rotating residential proxy pool, 195+ countries, no subnets, an easy setup process. The IPs are from both desktop and mobile devices. Different tools for IG automation and affordable price plans ($75/5 GB ($15/GB). However the residential IPs are still P2P, so you have sticky sessions up to 30 min and then proxies rotate. - Source: dev.to / over 3 years ago
  • Smartproxy Review
    Smartproxy is one of the latest rotating residential proxy services to hit the market. Smartproxy offers its users immense features and functionality at affordable rates. If youโ€™re looking for a long-term proxy service to stick to, itโ€™s worth looking at Smartproxyโ€™s unique offerings. - Source: dev.to / about 5 years ago
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What are some alternatives?

When comparing Userback and Decodo, you can also consider the following products

Marker.io - Visual feedback and bug reporting tool for websites

Bright Data - World's largest proxy service with a residential proxy network of 72M IPs worldwide and proxy management interface for zero coding.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Oxylabs - A web intelligence collection platform and premium proxy provider, enabling companies of all sizes to utilize the power of big data.

BugHerd - BugHerd: The Website Feedback Tool for Agencies

IPRoyal - At IPRoyal, we offer premium proxy servers, including residential, datacenter, ISP, and mobile proxies.