Software Alternatives, Accelerators & Startups

Userback VS CustomBooks

Compare Userback VS CustomBooks and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.

CustomBooks logo CustomBooks

AccountingSuite is a feature-rich cloud accounting software that provides inventory management with general ledger and online banking. 1 system to do it all
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

  • CustomBooks Landing page
    Landing page //
    2023-07-03

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

CustomBooks features and specs

  • Comprehensive Features
    AccountingSuite offers a wide range of features including accounting, project management, time tracking, and inventory management, making it a versatile tool for businesses.
  • Cloud-Based
    Being cloud-based, AccountingSuite allows users to access their financial data from anywhere with an internet connection, providing flexibility and convenience.
  • User-Friendly Interface
    The software has an intuitive and user-friendly interface designed to make navigation and usage easy even for users with minimal accounting experience.
  • Integration Capabilities
    AccountingSuite integrates with various third-party applications such as PayPal, Shopify, and Stripe, which can streamline business processes and improve workflow efficiency.
  • Scalability
    The platform is scalable and can grow with your business, offering more advanced features as needed without requiring a switch to a different system.

Possible disadvantages of CustomBooks

  • Cost
    The pricing for AccountingSuite can be on the higher side, particularly for small businesses or startups with limited budgets.
  • Learning Curve
    Despite its user-friendly design, some users may still experience a learning curve when getting accustomed to all its features, especially those who are not tech-savvy.
  • Limited Customization
    There are limitations in customizing the software to meet specific business needs, which can be a drawback for companies with unique accounting processes.
  • Customer Support
    Some users have reported that customer support can be slow to respond, which can be frustrating when immediate assistance is required.
  • Occasional Downtime
    As with any cloud-based software, AccountingSuite may experience occasional downtime or connectivity issues, which can disrupt business operations.

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Analysis of CustomBooks

Overall verdict

  • Overall, AccountingSuite is considered a good choice for businesses looking for an all-in-one business management solution. It provides a wide range of features that can help simplify and improve financial management, though it may have a learning curve for those unfamiliar with accounting software.

Why this product is good

  • AccountingSuite is known for its cloud-based platform that integrates accounting, order management, and inventory management, making it a comprehensive solution for small to medium-sized businesses. It offers features such as multi-currency support, project and time tracking, and robust reporting tools. Users appreciate its flexibility and the ability to streamline various business processes into a single platform.

Recommended for

    Small to medium-sized businesses, e-commerce businesses, companies with inventory or order management needs, and businesses looking for an integrated accounting solution with project management capabilities.

Userback videos

Userback Explainer Video

CustomBooks videos

AccountingSuite Product Tour

More videos:

  • Review - Find An AccountingSuite Rockstar Overview
  • Review - Why Independent Distribution Collective Chose AccountingSuite
  • Review - CustomBooksโ„ข Product Perks - Feb 2025: Cloud Banking

Category Popularity

0-100% (relative to Userback and CustomBooks)
Customer Feedback
100 100%
0% 0
Inventory Management
0 0%
100% 100
Visual Bug Reports
100 100%
0% 0
eCommerce
0 0%
100% 100

Questions & Answers

As answered by people managing Userback and CustomBooks.

What makes your product unique?

Userback's answer

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

Share your experience with using Userback and CustomBooks. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Userback seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: over 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: about 4 years ago

CustomBooks mentions (0)

We have not tracked any mentions of CustomBooks yet. Tracking of CustomBooks recommendations started around Mar 2021.

What are some alternatives?

When comparing Userback and CustomBooks, you can also consider the following products

Marker.io - Visual feedback and bug reporting tool for websites

Webgility - Accounting, Bookkeeping and Inventory Automation for Retailers & Brands

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Kintone - Build business apps and supercharge your company's productivity with kintone's all-in-one...

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Extensiv Order Manager (formerly Skubana) - The only platform to manage your entire e-commerce operation.