Software Alternatives, Accelerators & Startups

Kintone VS Userback

Compare Kintone VS Userback and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Kintone logo Kintone

Build business apps and supercharge your company's productivity with kintone's all-in-one...

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • Kintone Landing page
    Landing page //
    2023-05-12
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Kintone features and specs

  • Customizability
    Kintone allows users to customize their applications without any programming knowledge, offering a highly flexible platform to meet specific business needs.
  • Collaborative Features
    The platform includes robust collaborative tools such as task management, notifications, and real-time updates, making team collaboration more efficient.
  • Scalability
    Kintone is designed to grow with your business, offering scalable solutions that can adjust to increasing data volumes and user counts.
  • Integration Capabilities
    Kintone supports a wide range of integrations with other popular enterprise applications, allowing seamless data exchange and process automation.
  • Mobile Access
    The platform is mobile-friendly, providing users with the ability to access and manage their data anytime and anywhere through a mobile app.
  • Security
    Kintone offers strong security measures including data encryption, user authentication, and access controls to protect sensitive information.

Possible disadvantages of Kintone

  • Pricing
    While offering robust features, Kintone is priced on the higher end compared to some other platforms, making it potentially less accessible for smaller businesses.
  • Complexity for Advanced Features
    For users seeking advanced customizations and functionalities, a steeper learning curve or even programming knowledge may be required.
  • Limited Offline Capabilities
    The platform has limited capabilities when it comes to offline usage, potentially hindering productivity in environments with intermittent internet access.
  • User Interface
    Some users find the user interface to be not as intuitive or modern compared to other cloud-based platforms, which can affect the user experience.
  • Customer Support
    While Kintone offers customer support, some users have reported that response times can be slow and that support quality varies.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Kintone videos

3. Building an App with Kintone

More videos:

  • Review - Setting Up Process Management in a Kintone App
  • Review - 1. Welcome to Kintone

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to Kintone and Userback)
Workflow Automation
100 100%
0% 0
Customer Feedback
0 0%
100% 100
BPM Platform
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing Kintone and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

Share your experience with using Kintone and Userback. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Kintone and Userback

Kintone Reviews

10+1 Best Workflow Management Software 2024 For Maximum Efficiency
Kintone stands out with its customizable features. The workflow management software platform allows companies to build, integrate, and use business process applications. A slight downside is that Kintone may require technical expertise to navigate the platform. It allows for integration with other services through APIs, hence improving your workflow process.
Source: www.manifest.ly
11 Business Process Management (BPM) Software for SMBs
Manage your business processes easily with Kintoneโ€™s handy BPM software with powerful automation, and forget about doing everything manually. From mapping your steps and assigning tasks to automating the tedious tasks, Kintone is all set to make your work easier.
Source: geekflare.com

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Userback seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Kintone mentions (0)

We have not tracked any mentions of Kintone yet. Tracking of Kintone recommendations started around Mar 2021.

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

What are some alternatives?

When comparing Kintone and Userback, you can also consider the following products

Appian - See how Appian, leading provider of modern low-code and BPM software solutions, has helped transform the businesses of over 3.5 million users worldwide.

Marker.io - Visual feedback and bug reporting tool for websites

Scoop Solar - Scoop Solar is a comprehensive mobile business process management tool for growing solar companies.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

QuickBase - Quickbase provides a no-code operational agility platform that enables organizations to improve operations through real time insights and automation across complex processes and disparate systems. โ€‹โ€‹

BugHerd - BugHerd: The Website Feedback Tool for Agencies