Software Alternatives & Startups

Userback VS Cal.com

Compare Userback VS Cal.com and see what are their differences

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Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.

Cal.com logo Cal.com

Cal.com (formerly Calendso) is the open source Calendly alternative.
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your team’s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

  • Cal.com Landing page
    Landing page //
    2023-10-08

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Cal.com features and specs

  • Customizable
    Cal.com allows extensive customization to fit various branding and scheduling needs, which makes it adaptable for different types of users including businesses and individuals.
  • Open-source
    Being an open-source platform, Cal.com provides the flexibility for developers to modify and extend the software as per their specific needs, fostering a collaborative development environment.
  • Integrations
    Cal.com offers a wide range of integrations with other software tools like Google Calendar, Microsoft Outlook, and Zoom, enhancing its functionality and making it easier to fit into existing workflows.
  • User-friendly Interface
    Cal.com has an intuitive and clean interface that makes it easy for users of all technical skill levels to set up and manage their scheduling.
  • Privacy-focused
    Cal.com emphasizes data privacy, ensuring user information is handled securely, which is crucial for users who need to comply with regulations like GDPR.

Possible disadvantages of Cal.com

  • Learning Curve
    Although it is highly customizable, the plethora of options and features may result in a steeper learning curve for new users who are not familiar with such scheduling tools.
  • Limited Free Version
    The free version of Cal.com comes with limitations that may not be sufficient for growing businesses or advanced users who require more comprehensive features.
  • Dependency on Integrations
    Cal.com's effectiveness heavily depends on its integrations. Without these integrations, some users might find the tool less useful or incomplete, especially if their primary tools are not supported.
  • Support
    While open-source has many benefits, it may also mean that immediate, personalized support could be limited compared to fully commercial solutions. This might pose a challenge for users needing quick resolutions.
  • Performance
    As an open-source platform, the performance might vary depending on how it is hosted and managed. Suboptimal configurations could lead to slower performance or downtimes.

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Analysis of Cal.com

Overall verdict

  • Cal.com is generally considered a good option for scheduling and calendar management.

Why this product is good

  • Cal.com is praised for its open-source nature, allowing for greater customization and integration flexibility. It offers a user-friendly interface and supports various calendar integrations, making it a versatile tool for individuals and businesses alike.

Recommended for

  • Freelancers who need a simple yet effective scheduling tool.
  • Small businesses looking for a customizable scheduling solution.
  • Developers who appreciate open-source software and need a tool they can modify.
  • Businesses seeking a platform that can integrate with existing tools and workflows.

Userback videos

Userback Explainer Video

Cal.com videos

What can you do with Cal? | Cal.com Version 1.1 Launch | 10 new languages

More videos:

  • Review - Cal.com Version 1.0 Launch Event

Category Popularity

0-100% (relative to Userback and Cal.com)
Customer Feedback
100 100%
0% 0
Appointments and Scheduling
Visual Bug Reports
100 100%
0% 0
Calendar And Scheduling
0 0%
100% 100

Questions & Answers

As answered by people managing Userback and Cal.com.

What makes your product unique?

Userback's answer

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer

Userback’s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Userback and Cal.com

Userback Reviews

We have no reviews of Userback yet.
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Cal.com Reviews

Acuity Scheduling alternatives for businesses outgrowing it
The honest read: if you're leaving Acuity because your business outgrew simple scheduling — you need deposits, add-ons, multiple staff and locations, and ideally a booking site you own — Opencals is built for exactly that transition, and pay-as-you-go means it costs nothing until you're earning. If you're leaving for a narrower reason, match it precisely: SimplyBook.me for...
Source: opencals.com
I've poked around a while ago at some Calendly alternatives (specifically was lo... | Hacker News
I tried using https://cal.com for a bit but ended up just switching over to https://zcal.co and it has been great so far. All these other scheduling tools end up trying to do too much and always seem to end up a bit clunky and charge absurd amounts for it

Social recommendations and mentions

Based on our record, Cal.com seems to be a lot more popular than Userback. While we know about 60 links to Cal.com, we've tracked only 3 mentions of Userback. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: over 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: about 4 years ago

Cal.com mentions (60)

  • "You Wouldn’t Steal a DIV": How I Built My Portfolio
    Then for the component library, I was really into coss ui. I stumbled upon it randomly one day and loved it so much. My Nathan's AI project already had a UI heavily inspired by cal.com: send button, message suggestions... So when I saw they had a shadcn/ui library with that kind of style, it was perfect for what I needed. - Source: dev.to / 6 months ago
  • AI Almost Sold Me a Subscription I Didn't Need
    I keep coming back to what would have happened if I didn't have a strong technical understanding of how calendar technology works — the difference between local and cloud calendars, what an ICS feed is, why enterprise auth blocks third-party integrations. If this was many years ago before I gained all this experience, I would have stopped at the first confident answer from my search tool, installed one of those... - Source: dev.to / 7 months ago
  • Introducing Quackback: Open-Source Feedback Platform with a Built-in MCP Server
    Plausible brought open source to web analytics. Cal.com did it for scheduling. Formbricks did it for surveys. PostHog did it for product analytics. Quackback does it for feedback collection. - Source: dev.to / 7 months ago
  • 🤝 Learn Front-End by Doing: Contribute to Cal.com's Open Source...🚀
    In this tutorial, we'll be focusing on Cal.com:. - Source: dev.to / about 1 year ago
  • 5 Side Project Ideas for Developers to Monetize as Micro-SaaS in 2025
    Take Cal.com (https://cal.com/), formerly known as Calendso. It started as an open source alternative to Calendly which offers a free, self-hostable version for users. - Source: dev.to / over 1 year ago
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What are some alternatives?

When comparing Userback and Cal.com, you can also consider the following products

Marker.io - Visual feedback and bug reporting tool for websites

Calendly - Say goodbye to phone and email tag for finding the perfect meeting time with Calendly. It's 100% free, super easy to use and you'll love our customer service.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Acuity Scheduling - Automate your client bookings, cancellations, reminders & payments using the worlds friendliest online scheduling software.

BugHerd - BugHerd: The Website Feedback Tool for Agencies

TidyCal - Optimize your schedule with custom booking pages and calendar integrations