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Userback VS 17track

Compare Userback VS 17track and see what are their differences

Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.

Rating
0 reviews
Pricing
Freemium Free trial
Alternatives Is it good?
17track

All-in-one package tracking

Rating
3.0 · 1 review
Alternatives Is it good?
Budy.app
Budy is AI-powered cannabis POS and dispensary management software. Scale-based pricing, strain tracking, offline-first, and AI agents that run your dispensary operation. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Userback should be more popular than 17track. It has been mentioned 3 times since March 2021.

social mentions
3 vs 2
Customer Feedback popularity
100% vs 0%
alternatives listed
240+ vs 74

Base details

Website, pricing, platforms and company facts side by side.

Userback
17track
Website userback.io 17track.net
Pricing
Freemium Free trial Official pricing
—
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari +5
—
Company Startup from Australia · 10 - 19 employees —
Listed in
Visual Feeback Visual Bug Reports Customer Feedback Usability Testing User Feedback Management Website Screenshots Design Collaboration Session Recording Forms And Surveys +6
Shipping and Tracking Office & Productivity Web Application Bundler eCommerce +1

About Userback and 17track

In their own words, as submitted to SaaSHub.

Userback
17track

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that...

Read more about Userback

No description of 17track yet.

Features and specs

What each product offers, as listed by its team.

Userback 14 features
17track 5 features
  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys
  • Comprehensive Tracking
    17track supports tracking for over 500 carriers worldwide, making it a versatile tool for monitoring packages from various shipping services.
  • User-Friendly Interface
    The platform features a clean and intuitive interface, allowing users to easily input tracking numbers and view the status of their shipments.
  • Real-Time Updates
    Users get real-time updates on the status and location of their packages, which helps in tracking the exact progress of deliveries.
  • Multi-Language Support
    17track is available in multiple languages, making it accessible to a global audience.
  • Mobile App Availability
    The service offers mobile apps for both iOS and Android, enabling users to track packages on-the-go.

Possible disadvantages

  • Advertisements
    The free version of 17track includes advertisements, which may be distracting for users.
  • Data Privacy Concerns
    Users may be concerned about sharing their tracking numbers and personal data with a third-party platform.
  • Occasional Inaccuracies
    Some users report occasional inaccuracies in tracking information, which can lead to confusion about the actual status of their shipments.
  • Limited Advanced Features
    While great for basic tracking, 17track may lack some advanced features found in specialized logistics and supply chain management tools.
  • Dependency on Carrier Updates
    The accuracy and timeliness of tracking information depend on the data provided by the carriers, which can vary in quality.

Analysis

An editorial look at what each product does well and who it suits.

Userback
17track

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Overall verdict

  • Yes, 17track is considered to be a good and reliable tool for tracking packages from multiple carriers.

Why this product is good

  • 17track is widely regarded as a good package tracking platform because it allows users to track shipments from a vast number of international and domestic carriers, making it convenient for those who shop online from different sources. The platform also offers a user-friendly interface, mobile app support, and detailed tracking information.

Recommended for

    17track is recommended for individuals who frequently shop online from various international retailers and need a centralized tool to track parcels from numerous carriers in one place. It's also useful for small businesses that want to provide customers with an easy way to track their orders.

Videos

Walkthroughs and reviews on video.

Userback 1 video + Add
17track 1 video + Add

Userback Explainer Video

17track.net Website Review How To Use and Track Packages

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Userback
17track
100% 100%
Customer Feedback
0% 0%
0% 0%
Shipping and Tracking
100% 100%
100% 100%
Visual Bug Reports
0% 0%
0% 0%
Web Application Bundler
100% 100%

Questions & Answers

As answered by people managing Userback and 17track.

What makes your product unique?

Userback's answer

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer

Userback’s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Userback no reviews yet
17track 3.0 · 1 review

We have no reviews of Userback yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Userback 3 mentions
17track 2 mentions
  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one... Source: over 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: about 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The... Source: about 4 years ago
  • ETA to North America?
    14-21 days for me. 17track.net/enallows you to follow the progress if you know your tracking number. Source: over 3 years ago
  • 🎉Special offer
    ✅Package timely tracked on:https://17track.net/en. Source: about 4 years ago

Alternatives to Userback and 17track

When comparing Userback and 17track, you can also consider the following products.

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