USA TODAY Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

USA TODAY mentions (11)

• What's up with JK Rowling these days?

  Which is odd, usually places actually post the response not just that someone refused. Does that mean it just didn't respond? It's really just pinknews and a weird usatoday.news site instead of the real usatoday.com site where I can find this after searching, and some twitter users linking it. Source: over 1 year ago

• Are Web 2.0 links considered to be spammy?

  John Mueller from Google said they are. There was a Search Engine Journal article where he said they are able to catch most of them and make them not worth anything. We have tried web 2.0 vs standard link building and we noticed that Google does devalue a lot of web 2.0 links. We had a site with 1000 links and another with 13000 in the same niche but the 13000 was web 2.0 and the site with 1000 ranks higher on... Source: over 1 year ago

• Fact check: Rep. Alexandria Ocasio-Cortez has assets of less than $100,000

  No source from usatoday.com actually proves any of this.... Nothing has been updated since she assumed office in 2019. This sub blows my mind. You all talk about how stupid any other sub is but just chew on and push anything that fits you. I can stop shaking my head at both sides and the amount of bullshit everyone just takes as facts. Source: almost 2 years ago

• In Desperate Need of Help with Native on DV360

  App / URL: cnn.com, msn.com, usatoday.com (just these three to test, blocking obvious sections games, esports, mail, sports, etc). Source: almost 2 years ago

• I'm Josh Meyer, USA TODAY's Domestic security correspondent, and in my recent reporting, I've uncovered how Russian President Vladimir Putin has secretly built a financial empire throughout his decades-long political career. AMA!

  Hi everyone: That’s all I have time to answer today. Thank you for all the questions. Keep following our coverage at usatoday.com and email me with tips, questions etc at jmeyer@usatoday.com. Source: about 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago