ClearFeed Reviews and details

Social recommendations and mentions

• Slack Connect for customer support

  Cons: - managing a lot of Slack channels presents some unique problems. (making sure all key customers are invited, key internal stakeholders are added, managing lifecycle (prospect -> customer -> churn) etc.) - Slack's threads and tendency to have non-threaded discussions also present unique problems (makes it harder to keep track of things) - not everyone wants to come on Slack Connect. (while we haven't hit... Source: 5 months ago

• Do explainer videos work well with SaaS?

  Hey, OP. I’d love to help you out make these videos. I work at ClearFeed as their visual design head and we barely spend any money on explainer videos and yet it has helped us with conversions. Source: 10 months ago

• ClearFeed launched on ProductHunt today!

  Does your team struggle with Slack sprawl and managing requests across lots of channels? Over the last 2 years we have been building a solution to help companies manage customer and employee requests more efficiently on Slack. I'm thrilled to share that ClearFeed is now live on Product Hunt! This is a big moment and your support would be invaluable in making this launch a success. Source: 11 months ago

• Managing a noisy channel

  Yes. We use our own product https://clearfeed.ai to do this (and so do all our customers). Source: about 1 year ago

• Atlassian Assist Ticketing System Question

  Not sure about a read only slack channel and if it's even possible. At ClearFeed we allow automatic and manual ticketing. Automatic ticketing means a ticket is raised automatically when a message is sent. Other ways are via emoji or using message shortcuts on slack. Source: about 1 year ago

• Linking Slack to other chat apps

  You could look at clearfeed.ai - they have a lot of bi-directional integrations with support tools (zendesk, freshdesk, service cloud, jira, github, JSM). Source: about 1 year ago

• What if there was a Slack app which could have all these?

  Someone mentioned ab.bot - https://clearfeed.ai does a bunch of these things as well. It's also a way to track requests on Slack and does a bunch of these things:. Source: about 1 year ago

• Do any MSPs used Slack for supporting their customers?

  I have built tool in this space and have been primarily working with SaaS companies. The tool is called clearfeed.ai. Source: about 1 year ago

• Halp is shutting down

  I'm one of the founders of ClearFeed and happy to offer the affected users a generous trial period of our product which is a halp alternative. We offer a better version of triage, native ticketing and 7+ integrations to ticketing and task management systems. Source: about 1 year ago

• Top 3 Jira Slack integrations

  Did you checkout our product ClearFeed? It moves your entire slack thred to Jira and allows you to establish a bi-directional sync with the Jira so comments and status update from the Jira are posted back to the slack thread. Source: over 1 year ago

• Auto archive messages hitting 90-days? (looking for ways to bypass new license)

  While this is not exactly what we built clearfeed.ai for, we do retain message history and organize slack messages in form of requests on channels. Feel free to drop me a note at [ankitjain@clearfeed.ai](mailto:ankitjain@clearfeed.ai) - can learn a bite more your use-case. Source: over 1 year ago

• Is there a way to easily pull messages that meet a certain format from a channel?

  We are building a feature like this on clearfeed.ai and would be happy to collaborate / design together. Let me know if you'd be open to chat about it. Source: over 1 year ago

• Set up an auto-reply for a helpdesk channel

  There is a way you could use a few tools (eg. nextup.ai / clearfeed.ai, etc.), to auto-create a ticket for every request from employees on a slack channel. You could further opt-in to route replies from ticketing system to the slack thread, and let your support team work from the support software, while your employees get replies from slack. Source: almost 2 years ago

• SLACK Wizzards...please halp! Multiple channels across multiple workspaces

  We've built clearfeed.ai that can help you manage multiple channels in a Workspace and have a way to look at all of them in one place but multiple workspaces? That sounds too difficult to manage. Source: almost 2 years ago