Software Alternatives, Accelerators & Startups

UnitLook VS HaloPSA

Compare UnitLook VS HaloPSA and see what are their differences

UnitLook logo UnitLook

Unified PSA and work management software for agencies and IT firms

HaloPSA logo HaloPSA

Youโ€™re in good company 100,000+ people, from 40+ countries, trust HaloPSA to centralise their business processes.
  • UnitLook UnitLook Analytics Dashboard: Comprehensive Ticket and Request Overview
    UnitLook Analytics Dashboard: Comprehensive Ticket and Request Overview //
    2026-07-27
  • UnitLook UnitLook Ticket Creation Trends & Historical Activity Analytics
    UnitLook Ticket Creation Trends & Historical Activity Analytics //
    2026-07-27
  • UnitLook UnitLook Time Tracking Dashboard: Billable Hours & Resource Utilization
    UnitLook Time Tracking Dashboard: Billable Hours & Resource Utilization //
    2026-07-27
  • UnitLook UnitLook Ticket Calendar View: Interactive Request Scheduling and Deadline Tracking
    UnitLook Ticket Calendar View: Interactive Request Scheduling and Deadline Tracking //
    2026-07-27
  • UnitLook UnitLook Gantt Chart: Visual Project Planning and Roadmap Timelines
    UnitLook Gantt Chart: Visual Project Planning and Roadmap Timelines //
    2026-07-27
  • UnitLook UnitLook Request Hub: Centralized Request Management and Detailed Client Auditing
    UnitLook Request Hub: Centralized Request Management and Detailed Client Auditing //
    2026-07-27
  • UnitLook UnitLook Resource Scheduling: Multi-Employee Calendar and Active Task Tracking
    UnitLook Resource Scheduling: Multi-Employee Calendar and Active Task Tracking //
    2026-07-27
  • UnitLook UnitLook Work Week Planner: Granular Hourly Task Distribution and Calendar Tracking
    UnitLook Work Week Planner: Granular Hourly Task Distribution and Calendar Tracking //
    2026-07-27
  • UnitLook UnitLook Monthly Overview: Multi-Employee Timesheet Matrix and Absence Tracking
    UnitLook Monthly Overview: Multi-Employee Timesheet Matrix and Absence Tracking //
    2026-07-27
  • UnitLook UnitLook Reports Hub: Comprehensive B2B Analytics and BI Reporting Suite
    UnitLook Reports Hub: Comprehensive B2B Analytics and BI Reporting Suite //
    2026-07-27

Unified PSA and work management software for agencies and IT firms.

UnitLook combines ticketing, project management, time tracking, and leave management into one system, so agencies and IT firms stop juggling five separate tools to run client work.

Core modules

  • Ticketing: Centralized request management with client and internal tickets, communication threads, priority filtering, and automatic email notifications.
  • Projects: Gantt-based planning with milestones, task dependencies, employee workload visibility, and deadline alerts.
  • Capacity Planning: Weekly and monthly scheduling for teams, with manager-assigned and self-planned work, plus overcapacity warnings.
  • Time Tracking: Drag-and-drop time entry against tickets and projects, with per-employee analytics and automatic rate calculation.
  • Leave Management: Digital leave requests, one-click approvals, team availability calendar, and automatic balance tracking.

Why teams switch to UnitLook

  • Replace ticketing, PM, time tracking, planning, and leave tools with one system
  • Role-based access (Admin, Manager, Employee, Client) with a client portal
  • Email-to-ticket automation and calendar sync (Google/Outlook)
  • REST API and webhooks for custom integrations
  • Client-ready reports and Excel/PDF export
  • Fully responsive, works on desktop, tablet, and mobile

Who it's for

IT service providers, digital agencies, and consultancies that need ticketing, delivery tracking, and workforce management in one place, without paying per-user across multiple platforms.

Pricing

Plans start at โ‚ฌ129/month for up to 5 users, scaling to unlimited users on the Business plan. No per-user fees, no contract lock-in.

  • HaloPSA Landing page
    Landing page //
    2023-11-06

HaloPSA is a single, all-inclusive solution, designed for MSPs. HaloPSA gives you the power to manage your comprehensive service desk with powerful ITIL aligned out-of-the-box functionality. With an integrated PSA platform you will experience features such as time-tracking and billing, advanced reporting, asset management, remote access, seamless integrations, automation tools and more. Tailored to your requirements with an intuitive UI, you can remedy your client issues with an unlimited PSA solution

UnitLook

$ Details
paid โ‚ฌ4.0 / Monthly (Per active user, billed monthly. Access to all core modules.)
Platforms
Web
Release Date
2021 January
Startup details
Country
Croatia
City
Zagreb
Founder(s)
Igor Liลกinski
Employees
1 - 9

HaloPSA

$ Details
paid Free Trial ยฃ35.0 / Monthly (per agent)
Platforms
Windows Browser Android Web iOS Google Chrome REST API Firefox Cross Platform JavaScript Safari Chrome OS iPhone Cloud Internet Explorer Windows Phone Edge Node JS .Net AWS C++ TypeScript Windows IIS
Release Date
-

UnitLook features and specs

  • Ticketing
    Centralized system for client requests and internal tasks, with communication threads, priority/status filtering, and automatic email notifications.
  • Project Management
    Gantt-chart based planning with milestones, task dependencies, employee workload view, and deadline overrun alerts.
  • Capacity Planning
    Weekly and monthly team scheduler where managers assign work and employees plan their own week, with overcapacity warnings.
  • Time Tracking
    Drag-and-drop weekly time entry against tickets and projects, with per-employee analytics and automatic rate/billing calculation.
  • Leave Management
    Digital requests for vacation, sick leave, and other absences, with one-click approvals, team availability calendar, and automatic balance tracking.
  • Client Portal
    Role-based access (Admin, Manager, Employee, Client) so clients can track only their own tickets without seeing internal notes.
  • Reporting & Export
    Client-ready and management reports by project, client, or employee, exportable to Excel and PDF.
  • Email-to-Ticket
    Automatic ticket creation from inbound email via SMTP/IMAP, with notifications routed to the right team members.
  • Calendar Sync
    Two-way sync with Google Calendar and Outlook for deadlines and scheduling.
  • API & Webhooks
    REST API and webhook support for custom integrations with ERP and other business systems.

HaloPSA features and specs

  • Help desk & requests management

UnitLook videos

No UnitLook videos yet. You could help us improve this page by suggesting one.

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HaloPSA videos

HaloPSA - An Introduction (2021)

More videos:

  • Review - HaloPSA - RMM (2021)
  • Review - HaloPSA - Billing (2021)

Category Popularity

0-100% (relative to UnitLook and HaloPSA)
Professional Services Automation
Help Desk
0 0%
100% 100
Project Management
100 100%
0% 0
Time Tracking
100 100%
0% 0

Questions & Answers

As answered by people managing UnitLook and HaloPSA.

What makes your product unique?

UnitLook's answer

UnitLook is built to be modular: teams use only the modules they actually need, and can adjust attributes, statuses, and reports themselves without custom development. It is designed so users can use only the modules they actually need, with some functionality adjustable through settings. The idea is that business software often becomes a problem when it forces a company to adapt to the tool, instead of the tool supporting how the company actually works

Why should a person choose your product over its competitors?

UnitLook's answer

Most PSA/project tools solve one piece โ€” tickets, or time tracking, or planning โ€” in isolation. Companies today use dozens of different tools, but key data stays scattered across Excel, email, ERP systems, and communication apps, leading managers to make decisions intuitively rather than knowing which projects, clients, or processes actually generate profit. UnitLook connects communication, tasks, time, and leave in one system so that data doesn't fragment across five subscriptions.

How would you describe the primary audience of your product?

UnitLook's answer

IT companies and digital agencies that run project-based work and need to see which clients and projects are actually profitable. The platform was built for companies and digital agencies that struggle to know how profitable their projects really are, where the core problem is not a lack of tools but a lack of clear, connected data.

What's the story behind your product?

UnitLook's answer

Igor Liลกinski is the owner of UnitPick, with over 20 years of experience in software and business systems development, having started as a backend and frontend developer before moving into leading development on broader business solutions, from ERP systems to specific business process applications; he currently also works as head of the development department at Svam Plus, a company building its own ERP system, Opera Opus. UnitLook was built gradually, mostly through persistent work in his free time, to solve a problem he had encountered for years professionally โ€” noticing that companies don't suffer from a lack of tools, but from a lack of clear, connected data.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare UnitLook and HaloPSA

UnitLook Reviews

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HaloPSA Reviews

  1. Michael Rubin
    ยท Director at Tech Gloves ยท
    HaloPSA Review

    HaloPSA has been a great experience for us. We have been using it for just under a year and had tried several systems before we found HaloPSA. HaloPSA was the only one that ticked all the right boxes with its modern, clean and fast interface, huge array of integrations, fantastic support and very competitive price.

    ๐Ÿ‘ Pros:    Intuitive|Nice interface|Wide range of integrations|Great customer support

Social recommendations and mentions

Based on our record, HaloPSA seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UnitLook mentions (0)

We have not tracked any mentions of UnitLook yet. Tracking of UnitLook recommendations started around Jul 2026.

HaloPSA mentions (4)

  • ConnectWise Exodus - no wonder...!
    We heard about haloPSA at the Vegas MSP conference last month. Several MSPs are moving to them. We were very impressed with the staff that represented the. Booth. Check โ€˜em out: https://halopsa.com. Source: about 3 years ago
  • Issues with help desk
    I've been e-mailing support @ halopsa.com and my tickets always get created? I can also login to support.halopsa.com and log a ticket directly in the self service portal. Source: over 3 years ago
  • Ticketing/PM/Time Tacking/Documentation Stack Review and Recommendation
    We're an autotask shop, but if I was starting all over, I'd be looking hard at https://halopsa.com/. Source: over 4 years ago
  • MSP Friendly CRM Solutions
    I moved to Halo - https://halopsa.com - from Connectwise and it's working well for me. Combines the PSA and CRM in one. Source: about 5 years ago

What are some alternatives?

When comparing UnitLook and HaloPSA, you can also consider the following products

Accelo - Accelo is an AI-powered Professional Services Automation (PSA) platform that unifies pipeline, projects, resources, and financials in one connected system โ€” built for firms where people are the product.

Atera - Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platformโ€”streamlining organizational IT management at scale with our proprietary Action AIโ„ข.

BigTime.net - BigTime is a leading Professional Services Automation software that helps you scale your firm by giving you the ability to track & act on your operational metrics. Even with remote work, easily manage time, expenses, & billing for multiple projects.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Scoro - Scoro is an end-to-end business management software solution for professional and creative services that helps to streamline work and eliminate routine tasks.

SuperOps - Modern PSA and RMM Software for MSP's and IT Teams