Software Alternatives, Accelerators & Startups

SuperOps VS UnitLook

Compare SuperOps VS UnitLook and see what are their differences

SuperOps logo SuperOps

Modern PSA and RMM Software for MSP's and IT Teams
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UnitLook logo UnitLook

Unified PSA and work management software for agencies and IT firms
  • SuperOps Homescreen
    Homescreen //
    2025-05-13
  • SuperOps Project management
    Project management //
    2025-05-13
  • SuperOps Policy Management
    Policy Management //
    2025-05-13
  • SuperOps patch Management
    patch Management //
    2025-05-13
  • SuperOps Network Monitoring
    Network Monitoring //
    2025-05-13
  • SuperOps Invoicing
    Invoicing //
    2025-05-13
  • SuperOps Event Triggers
    Event Triggers //
    2025-05-13
  • SuperOps Client management
    Client management //
    2025-05-13
  • SuperOps Asset Management
    Asset Management //
    2025-05-13

SuperOps is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps.com is packed with all the features that a modern MSP needs, including project management and IT documentation.

  • UnitLook UnitLook Analytics Dashboard: Comprehensive Ticket and Request Overview
    UnitLook Analytics Dashboard: Comprehensive Ticket and Request Overview //
    2026-07-27
  • UnitLook UnitLook Ticket Creation Trends & Historical Activity Analytics
    UnitLook Ticket Creation Trends & Historical Activity Analytics //
    2026-07-27
  • UnitLook UnitLook Time Tracking Dashboard: Billable Hours & Resource Utilization
    UnitLook Time Tracking Dashboard: Billable Hours & Resource Utilization //
    2026-07-27
  • UnitLook UnitLook Ticket Calendar View: Interactive Request Scheduling and Deadline Tracking
    UnitLook Ticket Calendar View: Interactive Request Scheduling and Deadline Tracking //
    2026-07-27
  • UnitLook UnitLook Gantt Chart: Visual Project Planning and Roadmap Timelines
    UnitLook Gantt Chart: Visual Project Planning and Roadmap Timelines //
    2026-07-27
  • UnitLook UnitLook Request Hub: Centralized Request Management and Detailed Client Auditing
    UnitLook Request Hub: Centralized Request Management and Detailed Client Auditing //
    2026-07-27
  • UnitLook UnitLook Resource Scheduling: Multi-Employee Calendar and Active Task Tracking
    UnitLook Resource Scheduling: Multi-Employee Calendar and Active Task Tracking //
    2026-07-27
  • UnitLook UnitLook Work Week Planner: Granular Hourly Task Distribution and Calendar Tracking
    UnitLook Work Week Planner: Granular Hourly Task Distribution and Calendar Tracking //
    2026-07-27
  • UnitLook UnitLook Monthly Overview: Multi-Employee Timesheet Matrix and Absence Tracking
    UnitLook Monthly Overview: Multi-Employee Timesheet Matrix and Absence Tracking //
    2026-07-27
  • UnitLook UnitLook Reports Hub: Comprehensive B2B Analytics and BI Reporting Suite
    UnitLook Reports Hub: Comprehensive B2B Analytics and BI Reporting Suite //
    2026-07-27

Unified PSA and work management software for agencies and IT firms.

UnitLook combines ticketing, project management, time tracking, and leave management into one system, so agencies and IT firms stop juggling five separate tools to run client work.

Core modules

  • Ticketing: Centralized request management with client and internal tickets, communication threads, priority filtering, and automatic email notifications.
  • Projects: Gantt-based planning with milestones, task dependencies, employee workload visibility, and deadline alerts.
  • Capacity Planning: Weekly and monthly scheduling for teams, with manager-assigned and self-planned work, plus overcapacity warnings.
  • Time Tracking: Drag-and-drop time entry against tickets and projects, with per-employee analytics and automatic rate calculation.
  • Leave Management: Digital leave requests, one-click approvals, team availability calendar, and automatic balance tracking.

Why teams switch to UnitLook

  • Replace ticketing, PM, time tracking, planning, and leave tools with one system
  • Role-based access (Admin, Manager, Employee, Client) with a client portal
  • Email-to-ticket automation and calendar sync (Google/Outlook)
  • REST API and webhooks for custom integrations
  • Client-ready reports and Excel/PDF export
  • Fully responsive, works on desktop, tablet, and mobile

Who it's for

IT service providers, digital agencies, and consultancies that need ticketing, delivery tracking, and workforce management in one place, without paying per-user across multiple platforms.

Pricing

Plans start at โ‚ฌ129/month for up to 5 users, scaling to unlimited users on the Business plan. No per-user fees, no contract lock-in.

UnitLook

$ Details
paid โ‚ฌ4.0 / Monthly (Per active user, billed monthly. Access to all core modules.)
Platforms
Web
Release Date
2021 January
Startup details
Country
Croatia
City
Zagreb
Founder(s)
Igor Liลกinski
Employees
1 - 9

SuperOps features and specs

  • User-Friendly Interface
    SuperOps offers an intuitive and easy-to-navigate interface that can be accessed with minimal training, making it user-friendly for IT and service management teams.
  • Comprehensive ITSM Tools
    This platform provides an extensive set of IT Service Management (ITSM) tools, allowing businesses to efficiently handle IT operations and workflows in one unified environment.
  • Automation Capabilities
    SuperOps includes automation features that simplify repetitive tasks, thereby saving time and reducing the potential for human errors in processes.
  • Integration Options
    The platform offers seamless integration with various third-party tools and services, enhancing its functionality and allowing users to have a more cohesive IT ecosystem.
  • Scalability
    SuperOps can scale according to the size of the business, providing flexibility for growth and adjusting resources as necessary.

UnitLook features and specs

  • Ticketing
    Centralized system for client requests and internal tasks, with communication threads, priority/status filtering, and automatic email notifications.
  • Project Management
    Gantt-chart based planning with milestones, task dependencies, employee workload view, and deadline overrun alerts.
  • Capacity Planning
    Weekly and monthly team scheduler where managers assign work and employees plan their own week, with overcapacity warnings.
  • Time Tracking
    Drag-and-drop weekly time entry against tickets and projects, with per-employee analytics and automatic rate/billing calculation.
  • Leave Management
    Digital requests for vacation, sick leave, and other absences, with one-click approvals, team availability calendar, and automatic balance tracking.
  • Client Portal
    Role-based access (Admin, Manager, Employee, Client) so clients can track only their own tickets without seeing internal notes.
  • Reporting & Export
    Client-ready and management reports by project, client, or employee, exportable to Excel and PDF.
  • Email-to-Ticket
    Automatic ticket creation from inbound email via SMTP/IMAP, with notifications routed to the right team members.
  • Calendar Sync
    Two-way sync with Google Calendar and Outlook for deadlines and scheduling.
  • API & Webhooks
    REST API and webhook support for custom integrations with ERP and other business systems.

SuperOps videos

Introducing SuperOps.ai, the new-age PSA-RMM solution for MSPs

More videos:

  • Review - Automation Overview | SuperOps.ai
  • Review - SuperOps Review: 12 Things You Need To Know Before Buying (Best RMM Software)
  • Review - SuperOps vs NinjaOne 2025: Which RMM Tool Is Better?
  • Review - SuperOps in 90 Seconds: The Future of PSA & RMM for MSPs!

UnitLook videos

No UnitLook videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to SuperOps and UnitLook)
MSP
100 100%
0% 0
Professional Services Automation
IT Asset Management
100 100%
0% 0
Project Management
0 0%
100% 100

Questions & Answers

As answered by people managing SuperOps and UnitLook.

What makes your product unique?

UnitLook's answer:

UnitLook is built to be modular: teams use only the modules they actually need, and can adjust attributes, statuses, and reports themselves without custom development. It is designed so users can use only the modules they actually need, with some functionality adjustable through settings. The idea is that business software often becomes a problem when it forces a company to adapt to the tool, instead of the tool supporting how the company actually works

Why should a person choose your product over its competitors?

UnitLook's answer:

Most PSA/project tools solve one piece โ€” tickets, or time tracking, or planning โ€” in isolation. Companies today use dozens of different tools, but key data stays scattered across Excel, email, ERP systems, and communication apps, leading managers to make decisions intuitively rather than knowing which projects, clients, or processes actually generate profit. UnitLook connects communication, tasks, time, and leave in one system so that data doesn't fragment across five subscriptions.

How would you describe the primary audience of your product?

UnitLook's answer:

IT companies and digital agencies that run project-based work and need to see which clients and projects are actually profitable. The platform was built for companies and digital agencies that struggle to know how profitable their projects really are, where the core problem is not a lack of tools but a lack of clear, connected data.

What's the story behind your product?

UnitLook's answer:

Igor Liลกinski is the owner of UnitPick, with over 20 years of experience in software and business systems development, having started as a backend and frontend developer before moving into leading development on broader business solutions, from ERP systems to specific business process applications; he currently also works as head of the development department at Svam Plus, a company building its own ERP system, Opera Opus. UnitLook was built gradually, mostly through persistent work in his free time, to solve a problem he had encountered for years professionally โ€” noticing that companies don't suffer from a lack of tools, but from a lack of clear, connected data.

User comments

Share your experience with using SuperOps and UnitLook. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, SuperOps seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SuperOps mentions (2)

  • RMM
    Chris from SuperOps.ai here. I would definitely suggest you to have a look at SuperOPs PSA&RMM platform as you are looking an affordable and modern solution to kick start your business. We do also have special offers for the start up. So feel free to take a free demo with us today!. Source: over 4 years ago
  • Looking for something to pair with Connectwise Control (Screen connect)
    Bluetrait.io might be something to look into (Free for the first 50 endpoints as well). I had it set up for Screen Connect integration as an initial agent task after first install. superops.ai also has Screen Connect integration. Source: over 4 years ago

UnitLook mentions (0)

We have not tracked any mentions of UnitLook yet. Tracking of UnitLook recommendations started around Jul 2026.

What are some alternatives?

When comparing SuperOps and UnitLook, you can also consider the following products

Atera - Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platformโ€”streamlining organizational IT management at scale with our proprietary Action AIโ„ข.

Accelo - Accelo is an AI-powered Professional Services Automation (PSA) platform that unifies pipeline, projects, resources, and financials in one connected system โ€” built for firms where people are the product.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

BigTime.net - BigTime is a leading Professional Services Automation software that helps you scale your firm by giving you the ability to track & act on your operational metrics. Even with remote work, easily manage time, expenses, & billing for multiple projects.

ConnectWise Automate - Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.โ€ŽTry ConnectWise Automate .

Scoro - Scoro is an end-to-end business management software solution for professional and creative services that helps to streamline work and eliminate routine tasks.