Unified PSA and work management software for agencies and IT firms.
UnitLook combines ticketing, project management, time tracking, and leave management into one system, so agencies and IT firms stop juggling five separate tools to run client work.
IT service providers, digital agencies, and consultancies that need ticketing, delivery tracking, and workforce management in one place, without paying per-user across multiple platforms.
Plans start at โฌ129/month for up to 5 users, scaling to unlimited users on the Business plan. No per-user fees, no contract lock-in.
A startup from Zagreb, Croatia that is founded by Igor Liลกinski.
Ticketing
Centralized system for client requests and internal tasks, with communication threads, priority/status filtering, and automatic email notifications.
Project Management
Gantt-chart based planning with milestones, task dependencies, employee workload view, and deadline overrun alerts.
Capacity Planning
Weekly and monthly team scheduler where managers assign work and employees plan their own week, with overcapacity warnings.
Time Tracking
Drag-and-drop weekly time entry against tickets and projects, with per-employee analytics and automatic rate/billing calculation.
Leave Management
Digital requests for vacation, sick leave, and other absences, with one-click approvals, team availability calendar, and automatic balance tracking.
Client Portal
Role-based access (Admin, Manager, Employee, Client) so clients can track only their own tickets without seeing internal notes.
Reporting & Export
Client-ready and management reports by project, client, or employee, exportable to Excel and PDF.
Email-to-Ticket
Automatic ticket creation from inbound email via SMTP/IMAP, with notifications routed to the right team members.
Calendar Sync
Two-way sync with Google Calendar and Outlook for deadlines and scheduling.
API & Webhooks
REST API and webhook support for custom integrations with ERP and other business systems.
UnitLook is built to be modular: teams use only the modules they actually need, and can adjust attributes, statuses, and reports themselves without custom development. It is designed so users can use only the modules they actually need, with some functionality adjustable through settings. The idea is that business software often becomes a problem when it forces a company to adapt to the tool, instead of the tool supporting how the company actually works
Most PSA/project tools solve one piece โ tickets, or time tracking, or planning โ in isolation. Companies today use dozens of different tools, but key data stays scattered across Excel, email, ERP systems, and communication apps, leading managers to make decisions intuitively rather than knowing which projects, clients, or processes actually generate profit. UnitLook connects communication, tasks, time, and leave in one system so that data doesn't fragment across five subscriptions.
IT companies and digital agencies that run project-based work and need to see which clients and projects are actually profitable. The platform was built for companies and digital agencies that struggle to know how profitable their projects really are, where the core problem is not a lack of tools but a lack of clear, connected data.
Igor Liลกinski is the owner of UnitPick, with over 20 years of experience in software and business systems development, having started as a backend and frontend developer before moving into leading development on broader business solutions, from ERP systems to specific business process applications; he currently also works as head of the development department at Svam Plus, a company building its own ERP system, Opera Opus. UnitLook was built gradually, mostly through persistent work in his free time, to solve a problem he had encountered for years professionally โ noticing that companies don't suffer from a lack of tools, but from a lack of clear, connected data.
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