Software Alternatives, Accelerators & Startups

UnitLook VS Datto

Compare UnitLook VS Datto and see what are their differences

UnitLook logo UnitLook

Unified PSA and work management software for agencies and IT firms

Datto logo Datto

Datto protects essential business data for tens of thousands of the world's fastest growing companies, delivering uninterrupted access to data on site, in transit, and in the cloud.
  • UnitLook UnitLook Analytics Dashboard: Comprehensive Ticket and Request Overview
    UnitLook Analytics Dashboard: Comprehensive Ticket and Request Overview //
    2026-07-27
  • UnitLook UnitLook Ticket Creation Trends & Historical Activity Analytics
    UnitLook Ticket Creation Trends & Historical Activity Analytics //
    2026-07-27
  • UnitLook UnitLook Time Tracking Dashboard: Billable Hours & Resource Utilization
    UnitLook Time Tracking Dashboard: Billable Hours & Resource Utilization //
    2026-07-27
  • UnitLook UnitLook Ticket Calendar View: Interactive Request Scheduling and Deadline Tracking
    UnitLook Ticket Calendar View: Interactive Request Scheduling and Deadline Tracking //
    2026-07-27
  • UnitLook UnitLook Gantt Chart: Visual Project Planning and Roadmap Timelines
    UnitLook Gantt Chart: Visual Project Planning and Roadmap Timelines //
    2026-07-27
  • UnitLook UnitLook Request Hub: Centralized Request Management and Detailed Client Auditing
    UnitLook Request Hub: Centralized Request Management and Detailed Client Auditing //
    2026-07-27
  • UnitLook UnitLook Resource Scheduling: Multi-Employee Calendar and Active Task Tracking
    UnitLook Resource Scheduling: Multi-Employee Calendar and Active Task Tracking //
    2026-07-27
  • UnitLook UnitLook Work Week Planner: Granular Hourly Task Distribution and Calendar Tracking
    UnitLook Work Week Planner: Granular Hourly Task Distribution and Calendar Tracking //
    2026-07-27
  • UnitLook UnitLook Monthly Overview: Multi-Employee Timesheet Matrix and Absence Tracking
    UnitLook Monthly Overview: Multi-Employee Timesheet Matrix and Absence Tracking //
    2026-07-27
  • UnitLook UnitLook Reports Hub: Comprehensive B2B Analytics and BI Reporting Suite
    UnitLook Reports Hub: Comprehensive B2B Analytics and BI Reporting Suite //
    2026-07-27

Unified PSA and work management software for agencies and IT firms.

UnitLook combines ticketing, project management, time tracking, and leave management into one system, so agencies and IT firms stop juggling five separate tools to run client work.

Core modules

  • Ticketing: Centralized request management with client and internal tickets, communication threads, priority filtering, and automatic email notifications.
  • Projects: Gantt-based planning with milestones, task dependencies, employee workload visibility, and deadline alerts.
  • Capacity Planning: Weekly and monthly scheduling for teams, with manager-assigned and self-planned work, plus overcapacity warnings.
  • Time Tracking: Drag-and-drop time entry against tickets and projects, with per-employee analytics and automatic rate calculation.
  • Leave Management: Digital leave requests, one-click approvals, team availability calendar, and automatic balance tracking.

Why teams switch to UnitLook

  • Replace ticketing, PM, time tracking, planning, and leave tools with one system
  • Role-based access (Admin, Manager, Employee, Client) with a client portal
  • Email-to-ticket automation and calendar sync (Google/Outlook)
  • REST API and webhooks for custom integrations
  • Client-ready reports and Excel/PDF export
  • Fully responsive, works on desktop, tablet, and mobile

Who it's for

IT service providers, digital agencies, and consultancies that need ticketing, delivery tracking, and workforce management in one place, without paying per-user across multiple platforms.

Pricing

Plans start at โ‚ฌ129/month for up to 5 users, scaling to unlimited users on the Business plan. No per-user fees, no contract lock-in.

  • Datto Landing page
    Landing page //
    2023-10-01

UnitLook

$ Details
paid โ‚ฌ4.0 / Monthly (Per active user, billed monthly. Access to all core modules.)
Platforms
Web
Release Date
2021 January
Startup details
Country
Croatia
City
Zagreb
Founder(s)
Igor Liลกinski
Employees
1 - 9

UnitLook features and specs

  • Ticketing
    Centralized system for client requests and internal tasks, with communication threads, priority/status filtering, and automatic email notifications.
  • Project Management
    Gantt-chart based planning with milestones, task dependencies, employee workload view, and deadline overrun alerts.
  • Capacity Planning
    Weekly and monthly team scheduler where managers assign work and employees plan their own week, with overcapacity warnings.
  • Time Tracking
    Drag-and-drop weekly time entry against tickets and projects, with per-employee analytics and automatic rate/billing calculation.
  • Leave Management
    Digital requests for vacation, sick leave, and other absences, with one-click approvals, team availability calendar, and automatic balance tracking.
  • Client Portal
    Role-based access (Admin, Manager, Employee, Client) so clients can track only their own tickets without seeing internal notes.
  • Reporting & Export
    Client-ready and management reports by project, client, or employee, exportable to Excel and PDF.
  • Email-to-Ticket
    Automatic ticket creation from inbound email via SMTP/IMAP, with notifications routed to the right team members.
  • Calendar Sync
    Two-way sync with Google Calendar and Outlook for deadlines and scheduling.
  • API & Webhooks
    REST API and webhook support for custom integrations with ERP and other business systems.

Datto features and specs

  • Comprehensive Backup Solutions
    Datto offers a range of backup solutions for data protection, including cloud backup, disaster recovery, and data restoration. It ensures business continuity and minimizes data loss during unexpected events.
  • Ransomware Protection
    Datto provides ransomware protection, including detection and rapid recovery options, which help businesses to safeguard against ransomware attacks.
  • Reliable Technical Support
    Datto is known for its responsive and knowledgeable technical support team, offering assistance 24/7 to address any issues or questions.
  • Scalability
    Dattoโ€™s solutions can scale to meet the needs of businesses of all sizes, from small businesses to large enterprises. This flexibility allows companies to grow without changing their backup and recovery solutions.
  • Automated Backup Scheduling
    Datto provides options for automated backup scheduling, which reduces the risk of human error and ensures that backups are performed consistently and reliably.

Possible disadvantages of Datto

  • Cost
    Datto's services can be expensive, especially for small businesses or startups with limited budgets. The pricing may not be accessible to all companies.
  • Complexity
    The setup and management of Dattoโ€™s systems can be complex and may require specialized knowledge or training, which could be a challenge for businesses lacking IT resources.
  • Vendor Lock-In
    Using Datto's proprietary solutions might lead to a level of vendor lock-in, which can make it difficult to switch to other providers or integrate with different systems.
  • Resource Intensive
    Dattoโ€™s advanced backup and recovery solutions can be resource-intensive, potentially demanding significant bandwidth and storage, which could impact network performance.
  • Dependency on Internet Connectivity
    For cloud-based backup solutions, dependable and high-speed internet connectivity is essential. Any issues with internet connectivity can hinder the backup and recovery processes.

UnitLook videos

No UnitLook videos yet. You could help us improve this page by suggesting one.

Add video

Datto videos

Datto RMM & Autotask PSA Overview

More videos:

  • Review - Autotask Overview
  • Review - What Is Autotask PSA & How Does It Work?
  • Review - Datto's First Impressions of Destiny 2: Beyond Light
  • Review - 4 Years of Destiny and Youtube - Datto's Destiny Retrospective & Review
  • Review - Datto's First Impressions on the Destiny 2 Forsaken Expansion

Category Popularity

0-100% (relative to UnitLook and Datto)
Professional Services Automation
Monitoring Tools
0 0%
100% 100
Project Management
27 27%
73% 73
Time Tracking
100 100%
0% 0

Questions & Answers

As answered by people managing UnitLook and Datto.

What makes your product unique?

UnitLook's answer

UnitLook is built to be modular: teams use only the modules they actually need, and can adjust attributes, statuses, and reports themselves without custom development. It is designed so users can use only the modules they actually need, with some functionality adjustable through settings. The idea is that business software often becomes a problem when it forces a company to adapt to the tool, instead of the tool supporting how the company actually works

Why should a person choose your product over its competitors?

UnitLook's answer

Most PSA/project tools solve one piece โ€” tickets, or time tracking, or planning โ€” in isolation. Companies today use dozens of different tools, but key data stays scattered across Excel, email, ERP systems, and communication apps, leading managers to make decisions intuitively rather than knowing which projects, clients, or processes actually generate profit. UnitLook connects communication, tasks, time, and leave in one system so that data doesn't fragment across five subscriptions.

How would you describe the primary audience of your product?

UnitLook's answer

IT companies and digital agencies that run project-based work and need to see which clients and projects are actually profitable. The platform was built for companies and digital agencies that struggle to know how profitable their projects really are, where the core problem is not a lack of tools but a lack of clear, connected data.

What's the story behind your product?

UnitLook's answer

Igor Liลกinski is the owner of UnitPick, with over 20 years of experience in software and business systems development, having started as a backend and frontend developer before moving into leading development on broader business solutions, from ERP systems to specific business process applications; he currently also works as head of the development department at Svam Plus, a company building its own ERP system, Opera Opus. UnitLook was built gradually, mostly through persistent work in his free time, to solve a problem he had encountered for years professionally โ€” noticing that companies don't suffer from a lack of tools, but from a lack of clear, connected data.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare UnitLook and Datto

UnitLook Reviews

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Datto Reviews

15 Best Acronis Alternatives 2022
Datto SIRIS is an all-in-one business continuity and disaster recovery solution used to assist Managed Service Providers (MSPs) to recover from a disaster, prevent data loss, minimize downtime, and continue or resume normal business activities.
20 PSA Software Tools, Alternatives for MSPs & VARs
3. Autotask: Widely considered one of the top-two PSA providers to MSPs and IT service providers (the other is ConnectWise). Owned by a private equity firm, Autotask spent recent years localizing its cloud software for IT service providers worldwide. The company has also acquired RMM and file sync and sharing tools.

Social recommendations and mentions

Based on our record, Datto seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UnitLook mentions (0)

We have not tracked any mentions of UnitLook yet. Tracking of UnitLook recommendations started around Jul 2026.

Datto mentions (5)

  • A little Kaseya silliness...
    Yes, I understand what is happening. The "issue" is that the email appears to have been written more for IT Glue people -- and then someone edited the top portion a bit to be more Datto-specific without really cleaning up the rest of the email (or the sender/from itself). As I said, if you see my Edit, I actually got a new email a few hours later -- that is actually from a datto.com email address and more... Source: over 3 years ago
  • A little Kaseya silliness...
    Indeed. And see my edit -- I actually just got an updated email with the same subject that came from datto.com and was really about Datto stuff instead of IT Glue stuff! :). Source: over 3 years ago
  • Cancelling my Datto Services After Kaseya took over: My Story
    As I'm getting my stuff ready to present to my attorney, I get an email from [postmaster@kaseya.onmicrosoft.com](mailto:postmaster@kaseya.onmicrosoft.com) that my email bounced due to security or policy settings at datto.com. What the....? For real? C'mon man. I print that email as well as the others, and head off to see my attorney. He looks everything over, looks at me and says "Are all vendors in your industry... Source: about 4 years ago
  • Datto sales guy spammed my phone.
    I took advantage of M365's message rules, and set up a rule that all emails from @ datto.com gets forwarded to their support email address. Which then creates a ticket, which then emails me, which then forwards to their support ticket, which then.... well. You get the idea. Source: almost 5 years ago
  • Microsoft Patch Tuesday โ€” CyberHoot
    In order to stay up to date at all times, itโ€™s important to deploy a cloud-based patch management solution to automatically update software whenever and wherever necessary. Most Managed Service Providers leverage one of the big three Remote Monitoring and Management (RMM) solutions (Connectwise, Datto, and Kaseya) for patching their managed systems. These RMM solutions also provide monitoring, and remote access in... Source: almost 5 years ago

What are some alternatives?

When comparing UnitLook and Datto, you can also consider the following products

Accelo - Accelo is an AI-powered Professional Services Automation (PSA) platform that unifies pipeline, projects, resources, and financials in one connected system โ€” built for firms where people are the product.

Atera - Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platformโ€”streamlining organizational IT management at scale with our proprietary Action AIโ„ข.

BigTime.net - BigTime is a leading Professional Services Automation software that helps you scale your firm by giving you the ability to track & act on your operational metrics. Even with remote work, easily manage time, expenses, & billing for multiple projects.

Scoro - Scoro is an end-to-end business management software solution for professional and creative services that helps to streamline work and eliminate routine tasks.

FinancialForce PSA - FinancialForce.com provides cloud back-office applications for Salesforce CRM.

Avaza - Beautiful Projects, Timesheets, Expenses, Quotes & Invoices for Small Businesses