Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
UltraViewer might be a bit more popular than Freshdesk. We know about 14 links to it since March 2021 and only 12 links to Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
With the fallout from FUD with TeamViewer, Management at the company I'm at has blocked TeamViewer. However, we have vendors that need access, and as long as it's not TeamViewer we have the OK to proceed forward.Some of my workmates are going for UltraViewer, does have the same results? Source: about 2 years ago
So, I've been searching for TeamViewer alternatives and the only one that seems to be on par is UltraViewer. Source: about 2 years ago
So (also we are a non-profit, though it seems like most of these companies don't really give discounts) what is the software that has the closest to the ease of use and functionality of TeamViewer? And somewhat affordable (affordable equals a max of $500 a year, preferably allows as much as the free TeamViewer version does. I have been told to use UltraViewer, would you guys recommend it? Has anyone else used it?... Source: about 2 years ago
Not sure if I should post this here. I'm looking for an alternative to Teamviewer, I would prefer a free opensource alternative but doesn't have to be. I would like it to be just an executable that they click on and I'm connected. I have tried Anydesk, and Parsec but I have not been satisfied. I am yet to try UltraViewer, I have heard it’s good, and I am hoping it will work. Do you guys have any other suggestions? Source: about 2 years ago
Does anyone have any experience with the alternatives? We have been asked to switch to UltraViewer, has anyone used it before? Does it yield the same results? Source: about 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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