Freshdesk VS AnyDesk

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

AnyDesk Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 4 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: 12 months ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

AnyDesk mentions (32)

• I have made one of my PC's a server, I do not want to use a monitor with it, just remote access as needed. How do I get permanent remote access upon booting?

  At work we have a few headless servers and use dummy plugs to trick AnyDesk into rendering the image without a monitor. Not business standard but it gets the job done. Source: 5 months ago

• AnyDesk

  AnyDesk is a remote desktop application for Windows, Mac, Linux and mobile systems, and you don’t need to create an account to work with it. The app claims to create a secure connection and has developed a proprietary codec that ensures uninterrupted data transfer. As an alternative to TeamViewer, Chrome Remote Desktop and Microsoft Remote Desktop software, anydesk provides the possibility of creating two-way... Source: 10 months ago

• Questions about setting a local, home office remote desktop

  AnyDesk works very well. It's a remote desktop software available for Windows, macOS, and Linux. Free for home use. I personally used it on all three OSs (specific flavors of Linux were Mint and Pop!_OS, both Ubuntu derivatives, so it should work on Ubuntu itself). Source: 11 months ago

• too smart to get played

  I'd think so. There are services out there that do that kind of thing for you. Anydesk is one. Source: about 1 year ago

• Hyper V - Remote Desktop Connection via Public IP Address (outside network connection)

  Instead of RDP, you can use alternate remote access tools. You may be able to use AnyDesk; not sure if the free version can be installed on a server, but this would allow your partner to connect directly to the console instance. Source: about 1 year ago