Ubuntu VS Freshdesk

Ubuntu Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Ubuntu mentions (229)

• `Nano`sphere

  So, yeah, no .deb file, no curl/wget, no apt repository that they maintain. OK, cool 😎 no problem. I'll keep looking on Ubuntu side to see if Ubuntu has something 😁 you know. I could see that GNU Aspel's appendix does seem to have a recipe for how to make it myself if I wanted to go that route, as I pointed out earlier, however, since I have Ubuntu, I kept stomping the pavement and then it happened, I was able to... - Source: dev.to / 4 months ago

• Microsoft Edge ignores user wishes, slurps tabs from Chrome without permission

  * As always, Ubuntu(https://ubuntu.com/) All solid, functional, and not treating you like cattle. - Source: Hacker News / 4 months ago

• Any ideas on how to fix

  Yes, visit this website and install: https://ubuntu.com/. Source: 5 months ago

• Multipass: Ubuntu Virtual Machines Made Easy

  $ multipass shell server Welcome to Ubuntu 22.04.3 LTS (GNU/Linux 5.15.0-87-generic x86_64) * Documentation: https://help.ubuntu.com * Management: https://landscape.canonical.com * Support: https://ubuntu.com/advantage System information as of Fri Nov 10 01:32:53 CST 2023 System load: 0.0 Processes: 90 Usage of /: 30.9% of 4.67GB Users logged in: 0 ... - Source: dev.to / 6 months ago

• How to rescue an encrypted LUKS partition that was partially modified by a Windows tool?

  The Linux installation is/was Ubuntu with an encrypted LUKS partition and before applying a week-old backup I thought that there might be a change of rescuing some data. Source: 7 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago