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Tymeshift VS Surfboard

Compare Tymeshift VS Surfboard and see what are their differences

Insightful.io
#1 Employee monitoring software that gives you unparalleled data about your team’s work habits. Take a deep dive into individual or organisational productivity metrics through real-time or historical data. featured
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Tymeshift logo Tymeshift

Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Surfboard logo Surfboard

Simpler, smarter and fairer scheduling software for customer support teams at scale
  • Tymeshift Landing page
    Landing page //
    2023-10-14

Workforce management made easy.

Automate time-consuming chores. Collect better insights. Make great reports. And be sure that you always have the right people on the right channels, at the right time.

So power up your business with a full-stack WFM solution. Made exclusively for support teams using Zendesk.

  • Surfboard Landing page
    Landing page //
    2023-10-21

Surfboard automates the scheduling of customer service and operations teams with simplicity and fairness built into each part of the product. Automatically generate forecasts by integrating into your ticketing and phone systems and create fairly distributed schedules that are easy to tweak for last minute changes.

Shift plans are created eight weeks in advance with the ability to customise activities your team works on. Replace cumbersome spreadsheets and legacy workforce management software with simpler, smarter and fairer scheduling.

Tymeshift

Website
tymeshift.com
Pricing URL
Official Tymeshift Pricing
$ Details
paid Free Trial $15.0 / Monthly (Professional version (user/month))
Platforms
Web
Release Date
-
Edit details

Surfboard

Website
teamsurfboard.com
Pricing URL
Official Surfboard Pricing
$ Details
freemium £15.0 / Monthly (All features included)
Platforms
Web Browser Google Chrome Zendesk Intercom Twilio Salesforce Front Dixa
Release Date
2020 September
Edit details

Tymeshift features and specs

No features have been listed yet.

Surfboard features and specs

  • Scheduling: Fully automated with the ability to tweak
  • Forecasting: 12 weeks in advance
  • Shift Management: 8 weeks in advance
  • Integrations: Zendesk, Twilio, Intercom, Dixa, Salesforce, Front, Aircall

Tymeshift videos

+ Add

Tymeshift walkthrough - Get the full picture!

More videos:

Surfboard videos

+ Add

Lost Driver 3.0 Surfboard Review

More videos:

  • Review - Lost Retro Tripper Surfboard Review
  • Review - CI "Happy Everyday" Pass it Around Surfboard Review

Category Popularity

0-100% (relative to Tymeshift and Surfboard)

Tymeshift

Surfboard

Employee Scheduling
56 56%
Employee Scheduling
44% 44
Customer Support
50 50%
Customer Support
50% 50
Workforce Management
100 100%
Workforce Management
0% 0
Customer Service
46 46%
Customer Service
54% 54

User comments

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What are some alternatives?

When comparing Tymeshift and Surfboard, you can also consider the following products

Assembled.com - A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

When I Work - When I Work is an employee scheduling and communication app using the web, mobile apps, text messaging, social media, and email.

injixo - injixo is a cloud-based workforce management software for call centers.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

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