Software Alternatives, Accelerators & Startups

Twake VS Zendesk

Compare Twake VS Zendesk and see what are their differences

Twake logo Twake

Be more productive with Twake : the collaborative work platform to organize and manage all your projects on a single platform.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Twake Landing page
    Landing page //
    2023-09-06

Presentation

When you want to work with your partner which are external of your company. You have to deploy some tools to collaborate. But it's difficult to implement several tools. It is why Twake is your friend. We offer on the same platform many tools improving teamwork. With Twake, you can work with all your partner with only one secure tool. It is easy to implement and to use !

Features

⋅⋅* Instant messaging ⋅⋅* Shared calendar ⋅⋅* Encrypted storage cloud ⋅⋅* Conf call ⋅⋅* Task manager

  • Zendesk Landing page
    Landing page //
    2024-05-06

Twake

Website
twake.app
$ Details
freemium
Platforms
Windows Mac OSX Linux Browser iOS Android REST API
Release Date
2019 April

Twake videos

Twake

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Twake and Zendesk)
Task Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Project Management
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using Twake and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Twake and Zendesk

Twake Reviews

We have no reviews of Twake yet.
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Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Twake should be more popular than Zendesk. It has been mentiond 16 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Twake mentions (16)

  • Help with ideas on which package(s) for a small business collaboration system.
    Try https://twake.app/ - chat and projects (with kanban view) integrated. There's more but it seems these 2 were important to you. Source: over 1 year ago
  • There are so many Slack alternatives, can anyone recommend what you think is the best "slimmed down" option for a 3 person team? We only need direct messaging, voice chat, and message/channel logs. Not necessary, but would be nice: screen sharing and a shared task/to-do list area.
    You can self host https://twake.app/ - looks good at a first glance. Source: almost 2 years ago
  • 40+ open-source projects to build your startup from project management to infrastructure
    Thanks for sharing this. I was actually looking for this type of content as I am considering opening my own startup in the near future. I would suggest though the addition of Twake to the list. I stumpled upon it just yesterday. It is open source, GDPR compliant, has a free tier, can be self-hosted and has many useful features. Source: almost 2 years ago
  • Zoom alternative?
    And if you're actually looking for something to replace Microsoft Teams, there's Twake. Https://twake.app. Source: almost 2 years ago
  • Self hosted house management for roommates?
    I haven't tried this yet but it looks like a promising alternative for Nextcloud with a heavy focus on team and group share. It has calendars, task lists, a shared drive, and even a chat setup if you need it: https://twake.app/. Source: about 2 years ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing Twake and Zendesk, you can also consider the following products

Documize - Enterprise-grade wiki and knowledge management platform

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ReadTheDocs - Spend your time on writing high quality documentation, not on the tools to make your documentation work.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Boardist - Personal workspace for all the data

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!