Troops VS Atera

Compare Troops VS Atera and see what are their differences

Rating: 0 reviews

Alternatives Is it good?

Rating: 5.0 · 1 review
Pricing: Paid Free trial

Alternatives Is it good?

NinjaOne

NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Atera should be more popular than Troops. It has been mentioned 5 times since March 2021.

social mentions: 1 vs 5
Web Service Automation popularity: 100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

	Troops	Atera
Website	troops.ai	atera.com
Pricing	Official pricing	Paid Free trial Official pricing
Platforms	—	Windows Mac OSX Linux
Company	—	2001
Listed in	Web Service Automation Polls Feedback Polls Surveys AI +2	Monitoring Tools Remote Monitoring And Management IT Management Patch Management MSP Remote Support IT Asset Management Help Desk Managed Service Provider +6

About Troops and Atera

In their own words, as submitted to SaaSHub.

Troops

Atera

No description of Troops yet.

Built to streamline and scale operations, Atera empowers IT teams to efficiently manage and preemptively protect infrastructure, improve service delivery, and ensure organizational needs are met. Serving over 12,000 customers across 120 countries, Atera’s platform offers powerful tools including...

Features and specs

What each product offers, as listed by its team.

Troops 5 features

Atera 7 features

Seamless Integration
Troops offers seamless integration with Salesforce, enabling users to automate workflows and manage CRM data directly within messaging platforms like Slack and Microsoft Teams.
Real-Time Notifications
Provides real-time notifications and alerts for key CRM activities or updates, ensuring that sales teams stay informed and can act promptly.
User-Friendly Interface
The platform features an intuitive, user-friendly interface that simplifies the process of updating and accessing CRM data, reducing the learning curve for new users.
Customizable Workflows
Allows for highly customizable workflows and automation rules, making it flexible enough to cater to the specific needs of different organizations.
Increased Productivity
By automating routine tasks and providing easy access to necessary information, Troops significantly boosts team productivity and efficiency.

Possible disadvantages

Cost
Troops can be relatively expensive, especially for small businesses or startups, as it involves a subscription-based pricing model.
Limited Platforms
As of now, Troops primarily supports Salesforce and may not be as effective for organizations using other CRM systems like HubSpot or Zoho CRM.
Learning Curve for Advanced Features
While basic functionalities are easy to use, leveraging more advanced features and customizations may require additional training and time.
Dependency on Slack and Microsoft Teams
Troops heavily relies on platforms like Slack and Microsoft Teams for its functionality. This could be a limitation for organizations that use different collaboration tools.
Limited Offline Support
Troops is designed to work in real-time and requires an internet connection. There is limited functionality for offline access or updates.

Remote Monitoring
Help desk
IT Asset Management
Network Monitoring
Remote Desktop Access
Remote Control
Patch Management

Analysis

An editorial look at what each product does well and who it suits.

Troops

Atera

Overall verdict

Troops.ai is generally considered a good option for teams looking to streamline communication and processes within platforms like Salesforce and Slack.

Why this product is good

Troops.ai offers real-time CRM data synchronization, notifications, and workflow automation that enhance team collaboration and decision-making. Its integration with popular communication tools like Slack allows instant updates and reminders, improving responsiveness and alignment across sales and customer service teams.

Recommended for

Troops.ai is recommended for sales teams, customer service teams, and any organization using Salesforce that wants to improve communication efficiency and data accessibility through Slack or Microsoft Teams. It's particularly useful for teams wanting to automate routine tasks and focus more on strategic activities.

Overall verdict

Atera is generally considered a good remote monitoring and management (RMM) tool for IT professionals and managed service providers (MSPs).

Why this product is good

Atera offers a comprehensive solution that combines RMM, Professional Services Automation (PSA), and remote access into a single platform. Users appreciate its intuitive interface, robust feature set, and scalability. Additionally, it provides real-time alerting, patch management, and remote control capabilities, which are essential for efficient IT management. Atera's pricing model is also attractive as it's based on a per-user basis, allowing unlimited devices, which can be cost-effective for many businesses.

Recommended for

Atera is recommended for small to medium-sized MSPs, IT consultants, and internal IT departments that need an all-in-one solution for IT management. It is particularly beneficial for those who prefer a cloud-based platform and value the flexibility of a pay-per-user pricing structure.

Videos

Walkthroughs and reviews on video.

Troops 2 videos + Add

Atera 8 videos + Add

Watch President Obama Review the Troops

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

Troops

Atera

100% 100%

Web Service Automation

0% 0%

Monitoring Tools

100% 100%

Polls

0% 0%

IT Management

100% 100%

User comments

Share your experience with using Troops and Atera. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

Troops no reviews yet

Atera 5.0 · 1 review

We have no reviews of Troops yet. Be the first one to post

Great tool!
SaaSHub review

· Mar 2024

Atera streamlines IT operations, making them more efficient and accessible. Whether you're a seasoned pro or new to IT, Atera's intuitive platform is a game-changer. Highly recommended for businesses looking to...
HWMonitor Review & Alternatives for 2023
www.comparitech.com · Oct 2023

The Atera system is a cloud-based service that includes server time and space for processing and storage, so the MSP that signs up for this package doesn’t need to have any major infrastructure on its own site. The...
10 Best RMM Software | Remote Monitoring & Management Tools 2021
www.softwaretestinghelp.com · Aug 2021

Verdict: With its fixed pricing for unlimited devices, and its ease of use, Atera is truly the ultimate all-in-one software IT professionals need. Try 100% free for 30-days. It’s risk-free, no credit card required,...

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Troops 1 mention

Atera 5 mentions

Possible to link a Slack channel with a Teams channel?
Take a look at http://troops.ai/ - they are building more product. Source: almost 5 years ago

Chat is a mess...
Our 24x7 live chat support is the best way to troubleshoot this issue quickly. You can contact them out from our website (atera.com bottom right corner) or from within the app help widget. Source: almost 4 years ago
Best HaloPSA alternatives?
Check out atera.com and feel free to let me know if you have any questions! Source: almost 4 years ago
Atera ticketing issue
If after the setup it's still not working, can you pls try to reach out to our support via the live chat channel ? You can contact them using the help icon the right bottom corner of our website, atera.com . Source: about 4 years ago

Alternatives to Troops and Atera

When comparing Troops and Atera, you can also consider the following products.

Zapier
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NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Compare NinjaOne to Troops or Atera:

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Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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Simple Poll
The easiest way to create polls in Slack

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tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

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