Software Alternatives, Accelerators & Startups

ToolJet VS Userback

Compare ToolJet VS Userback and see what are their differences

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ToolJet logo ToolJet

Open-source alternative for Retool

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • ToolJet Landing page
    Landing page //
    2023-09-07
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

ToolJet features and specs

  • Open-source
    ToolJet is an open-source platform, which means you can customize the tool to fit your specific needs while also benefiting from community contributions and transparency.
  • No-code/Low-code
    ToolJet allows users to build powerful applications with minimal to no coding, making it accessible to non-developers and reducing the time required to develop applications.
  • Integration
    ToolJet offers integrations with various databases, APIs, and third-party services, enabling seamless data flow and interaction with other tools.
  • Extensibility
    The platform can be extended with custom widgets and functionalities, allowing developers to add specific features not available out-of-the-box.
  • Community Support
    As an open-source tool, ToolJet has a growing community of users and developers who contribute to its development and provide support through forums and repositories.

Possible disadvantages of ToolJet

  • Learning Curve
    Despite its no-code nature, there might be a learning curve for non-developers unfamiliar with the concepts of application building and data management.
  • Documentation
    As with many open-source projects, documentation quality can vary and may not be as comprehensive as that of commercial alternatives.
  • Scalability
    Depending on deployment and usage, scaling applications might require additional infrastructure management and technical know-how.
  • Support
    While community support is available, it might lack the immediate and guaranteed assistance found in commercial products with dedicated support teams.
  • Feature Gaps
    Being a relatively newer and open-source tool, ToolJet may lack some advanced features found in more mature or commercial platforms.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of ToolJet

Overall verdict

  • Overall, ToolJet is considered a reliable and efficient tool for building applications fast, especially suited for teams looking to reduce development time and costs while maintaining flexibility and control over their projects.

Why this product is good

  • ToolJet is a low-code platform that allows developers and teams to build and deploy applications quickly without extensive coding. It includes a variety of built-in features such as integrations with databases and APIs, drag-and-drop interface components, and collaborative tools that facilitate teamwork. Its open-source nature also allows users to customize and extend its functionalities as needed.

Recommended for

  • Startups looking to prototype quickly
  • Developers seeking to reduce coding time
  • Teams requiring a collaborative development environment
  • Organizations wanting to build internal tools efficiently
  • Non-developers needing to create applications with minimal coding

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

ToolJet videos

ToolJet - Introduction

More videos:

  • Review - FOSS Meetup - July 2021 | AdonisJS | Cloud Native chaos | ToolJet | FOSS United

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to ToolJet and Userback)
No Code
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Developer Tools
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing ToolJet and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ToolJet and Userback

ToolJet Reviews

Top 9 Low-Code Tools for 2023 for low-code development
Tooljet is a low-code development platform that empowers users to build web and mobile applications without extensive coding knowledge. It offers a drag-and-drop interface, pre-built templates, and a range of components for rapid application development. Tooljet supports integrations with popular databases and external services, allowing users to create dynamic and...
Appsmith vs. Tooljet: Which Low-Code Platform is Better for You?
In this blog post, we will compare two popular LCDPs for building internal tools: Appsmith and Tooljet. We will also introduce ILLA Cloud, a new and innovative LCDP that offers a viable alternative to Appsmith and Tooljet.

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Social recommendations and mentions

Based on our record, ToolJet should be more popular than Userback. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ToolJet mentions (13)

  • Building an intelligent CRM using ChatGPT, PostgreSQL, and ToolJet
    You can also download its JSON file and import it into a ToolJet app, but you'll need to provide your Sendinblue credentials and OpenAI API key. - Source: dev.to / about 3 years ago
  • Adding ability to import packages using Micropip to our low-code web framework - ToolJet
    You can quickly try out this feature on ToolJet Cloud (https://tooljet.com) or on your local machine (https://docs.tooljet.com/docs/setup/try-tooljet). Source: over 3 years ago
  • Building Recruitment Management App using Appwrite and ToolJet (Part 1)
    ToolJet (https://github.com/ToolJet/ToolJet): A free and open-source low-code platform that allows you to quickly build applications. Sign up here. - Source: dev.to / over 4 years ago
  • Build a coupon code manager app in 30 minutes
    This tutorial will guide you to build a CRUD app that will let you create new coupons, edit or delete existing coupons. We will be using ToolJet to build this application and will use Google Sheets as the data source. - Source: dev.to / over 4 years ago
  • Best (Free) Web-based Front-end Form for an SQL Database
    Checkout https://retool.com/ or https://tooljet.com/. Built for exactly this purpose. Source: over 4 years ago
View more

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

What are some alternatives?

When comparing ToolJet and Userback, you can also consider the following products

Retool - Build custom internal tools in minutes.

Marker.io - Visual feedback and bug reporting tool for websites

Appsmith - Appsmith is an open source web framework for building internal tools, admin panels, dashboards, and workflows.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Budibase - What Wordpress is to websites, Budibase is to web apps. Budibase is a free and open source web app builder for creating, launching and growing web applications. Budibase eliminates repetition and dramatically reduces development time. Check it out.

BugHerd - BugHerd: The Website Feedback Tool for Agencies