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Time Doctor VS Zoho Desk

Compare Time Doctor VS Zoho Desk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Time Doctor logo Time Doctor

Time Tracking and Time Management Software that is accurate and helps you to get a lot more done each day.

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website
  • Time Doctor Landing page
    Landing page //
    2023-05-10
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

Time Doctor features and specs

No features have been listed yet.

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Time Doctor videos

+ Add

Managing users in Time Doctor

More videos:

  • Review - Time Doctor Review
  • Review - Screenshot Monitoring using Time Doctor

Zoho Desk videos

+ Add

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to Time Doctor and Zoho Desk)

Time Doctor

Zoho Desk

Time Tracking
100 100%
Time Tracking
0% 0
Customer Support
0 0%
Customer Support
100% 100
Invoicing
100 100%
Invoicing
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Time Doctor and Zoho Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Time Doctor and Zoho Desk

Time Doctor Reviews

PaylPaylocity ocity TimeClock Comparison: Time Doctor vs. CloudApper AI TimeClock – Choosing Your Tracking Champion
Time Doctor is primarily designed to keep tabs on your productivity by recording your activities, taking screenshots, and monitoring how you utilize various applications. Some workers may find it invasive, despite the fact that this has practical applications. While Paylocity provides all-encompassing time tracking, CloudApper takes a more holistic approach by supporting...
Source: clouddesk.ai
21 Time Tracking Tools To Manage Your Workday
Time Doctor also integrates with many project management solutions and has a really cool feature that gives you a friendly nudge when it detects that you might be distracted by a less productive task. With Time Doctor, you have deep insights to optimize your productivity.
Source: hive.com
20 Employee Monitoring Software [2022 Updated List]
There are several reasons why some people consider Time Doctor to be one of the best employee monitoring software out there. Aside from online timesheets and payroll integration, this app also has an activity tracking feature. So, managers will know if their workers are spending time on YouTube, Facebook, and other non-productive sites.
Source: traqq.com
Hubstaff vs Workstatus Vs Workpuls Vs Timedoctor- The Ultimate Faceoff
Time Doctor is an online employee time tracking and employee monitoring solution for remote monitoring as well as busy professionals to track their productivity. Its simple installation takes less than 5 minutes, so it’s easy for anyone with an internet connection at home or work! Time doctor automatically starts whenever your computer does – which means you won’t miss any...
Source: www.workstatus.io
What productivity tools are most useful
Especially when remote working and work-from-home is becoming the norm, you need a toollike Time Doctor to keep track of your entire team. It creates a summary of the time spent oneach project, client, and task. You can monitor how much time your employees are spending oncomputer, social media and idle time. Time Doctor can sync with leading project managementand accounting...
Source: clariti.app

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Social recommendations and mentions

Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Time Doctor mentions (0)

We have not tracked any mentions of Time Doctor yet. Tracking of Time Doctor recommendations started around Mar 2021.

Zoho Desk mentions (1)

What are some alternatives?

When comparing Time Doctor and Zoho Desk, you can also consider the following products

Toggl - Toggl is an online time tracking tool. It features 1-click time tracking and helps you see where your time goes. Free and paid versions are available.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Harvest - Simple time tracking, fast online invoicing, and powerful reporting software. Simplify employee timesheets and billing. Get started for free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

RescueTime - Time management software that shows you how you spend your time & provides tools to help you be more productive.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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