Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Toggl seems to be a lot more popular than Zoho Desk. While we know about 78 links to Toggl, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Toggl — Provides two free productivity tools. Toggl Track for time management and tracking app with a free plan provides seamless time tracking and reporting designed with freelancers in mind. It has unlimited tracking records, projects, clients, tags, reporting, and more. And Toggl Plan for task planning with a free plan for solo developers with unlimited tasks, milestones, and timelines. - Source: dev.to / 3 months ago
Toggl — Provides two free productivity tools. Toggl Track for time management and tracking app with a free plan provides seamless time tracking and reporting designed with freelancers in mind. It has unlimited tracking records, projects, clients, tags, reporting, and more. And Toggl Plan for task planning with a free plan for solo developers with unlimited tasks, milestones, and timelines. - Source: dev.to / 3 months ago
One of the hardest things for me about grad school (that I'm still struggling with!) is figuring out how to schedule my own day when I have few external things keeping my day in shape for me. it's been really helpful just to have the data of how much time I usually spend on things/what I've done that day... I can see where all my time is going lmao and readjust as needed. I use toggl track in conjunction with... Source: 5 months ago
Helping out non-profits is a completely different timeline all together. Ever since I started juggling these projects, I have to keep tabs on my own. I utilize Toggl to keep track of my hours. Even though these projects are unpaid, I like to keep a tally of how much time I am investing. Because there are other organizations out there that could use my assistance. - Source: dev.to / 9 months ago
3.The only way I've come across to document the amount of time spent is to use timesheets or time tracking softwares. Some examples of time tracking softwares are Toggl, Hubstaff, and Time Doctor. Would time tracking softwares be more believable given that some independent tool is being used to track my tasks? Source: 10 months ago
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