Software Alternatives, Accelerators & Startups

Tiledesk VS Smart Objects

Compare Tiledesk VS Smart Objects and see what are their differences

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Tiledesk logo Tiledesk

AI Agent builder platform for multichannel automation. Build agents with drag and drop, human-in-the-loop handover, MCP and APIs for real actions. Open source, SaaS or on-prem, with local LLM and Qdrant support.

Smart Objects logo Smart Objects

A real life signage mockup library
  • Tiledesk Landing page
    Landing page //
    2023-11-25

Tiledesk is an AI Agent builder platform for teams that want to automate workflows, not only answer questions on a website. Build multi-agent experiences with a visual drag-and-drop flow builder, connect actions through MCP tools and APIs, and keep humans in the loop when exceptions happen.

Why teams choose Tiledesk

  • Agentic orchestration in a no-code builder: Create prompt chains, routing logic, code actions, and tool calls inside a visual workflow, so agents can execute multi-step processes with clear guardrails and repeatable outcomes.
  • MCP integrations for actionable AI: Use the Model Context Protocol (MCP) to connect agents to real tools and let them take actions, not just generate text. Agents can update CRM records, send emails, write to spreadsheets, trigger webhooks, and orchestrate workflows through systems like Google Workspace, Slack, Shopify, Notion, Airtable, n8n and much more.
  • Advanced RAG control with a native Knowledge Base: Import URLs and files, use hybrid search, and connect multiple knowledge bases in sequence. Route each query to the right RAG, add guardrails and fallbacks, and keep answers grounded in your sources.
  • Strong human-in-the-loop model: Native handover and operator workspace, with escalation to available agents or unassigned queues. Keep full context for supervised automation and high-stakes conversations.
  • Broader channel coverage: Deploy the same AI Agents across web, voice, WhatsApp, Facebook Messenger, SMS, and Telegram.
  • Open source and deployment flexibility: Tiledesk is available under the MIT License, with SaaS and on-prem options. Run local LLMs and keep control of your vector store, including Qdrant, for data residency and governance needs.
  • Smart Objects Landing page
    Landing page //
    2021-10-24

Tiledesk

$ Details
paid Free Trial โ‚ฌ41.0 / Monthly ("Starter", "1 User", "5 AI Agents", " 2,000,000 AI Tokens")
Platforms
Web Cloud Android iOS
Release Date
2026 January
Startup details
Country
Italy
Employees
10 - 19

Smart Objects

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

Tiledesk features and specs

  • Design Studio
    Design and luanch custom AI Agent with our intuitive drag-and-drop builder.
  • AI Reply Assistant
    Use AI to automatically reply to customer messages and streamline conversations.
  • Self-learning Agent
    An AI that learns from human interactions, enriching your Knowledge Base and improving future answers automatically.
  • Ask Knowledge Base
    Use your own documents or site content so the AI gives answers based on your data, not just pre-set replies.
  • ChatGPT Task
    Use ChatGPT to analyse messages, create replies or perform tasks like sentiment detection or categorisation.
  • AI Prompt & MCP Server
    Run custom prompts with AI models like OpenAI, Anthropic, Google and more to generate the answers you need.
  • Transfer to human agent
    A simple handover whenever needed โ€” for example, when a customer is unhappy, the situation is critical, and similar cases.
  • Open-source
    Open-source platfrom for crafting high-quality digital agents.
  • Live chat
    Build live chat in minutes, use AI for automation, keep humans for complex cases.
  • Adaptive multichannel technology
    Design your chatbot once, run it on every channel hassle-free.
  • OpenAI integration
    Create AI agents with the power of the most recent model from OpenAI, ChatGPT-4o.
  • Self hosting or private cloud
    Deploy on-premises or to cloud servers under your control.
  • Multichannel support
    Design your AI agent once and deploy it on every messaging channel, including Whatsapp, Facebook, Telegram and much more.
  • Webhooks
    Connect external data sources via APIs to power AI automation.

Smart Objects features and specs

  • Scalability
    Smart Objects can be easily scaled across different hardware and software platforms, allowing users to handle large volumes of data and processes efficiently.
  • Interoperability
    Designed to work seamlessly with various systems and devices, Smart Objects facilitate smooth communication and integration across different platforms.
  • Automation
    They enable automated processes and workflows, reducing the need for manual intervention and increasing overall efficiency.
  • Real-time Data Processing
    Smart Objects can process data in real-time, providing timely and accurate information for decision-making.

Possible disadvantages of Smart Objects

  • Complexity
    Implementing Smart Objects can add complexity to systems, requiring specialized knowledge and expertise to manage effectively.
  • Cost
    The development and deployment of Smart Objects can be costly, considering the technology and infrastructure required.
  • Security Risks
    With increased connectivity and data exchange, Smart Objects can present additional security vulnerabilities if not properly safeguarded.
  • Privacy Concerns
    The data collected and processed by Smart Objects may raise privacy issues, necessitating stringent data protection measures.

Analysis of Smart Objects

Overall verdict

  • I don't have verified, up-to-date information about a specific company called 'Smart Objects' at smartobjects.co, so I can't confidently confirm its legitimacy, quality, or reputation. Before trusting or purchasing from this site, you should independently verify it.

Why this product is good

  • I don't have reliable data on this specific domain to assess product quality, customer service, or business legitimacy
  • Company names like 'Smart Objects' are generic and could refer to multiple unrelated businesses, making it hard to confirm which one you're asking about
  • Domains can change ownership, business models, or shut down, so any older information could be outdated or inaccurate
  • Without verified reviews, trust signals (SSL, business registration, contact info), or third-party ratings, no fair assessment can be made

Recommended for

  • Anyone considering this site should first check independent reviews on platforms like Trustpilot, BBB, or Reddit
  • Verify the company's contact information, physical address, and business registration before purchasing
  • Look for secure payment options and clear return/refund policies on the site itself
  • Consider reaching out to their customer support with questions before committing to a purchase

Tiledesk videos

Tiledesk Intro

More videos:

  • Tutorial - How to get onboard with Tiledesk
  • Review - Tiledesk vs. Tawk.to
  • Review - Discover Chatbot Design Studio: the no-code platform for customer engagement

Smart Objects videos

Photoshop SMART OBJECTS explained using 7 HOT TIPS

More videos:

  • Tutorial - Smart Objects in Photoshop: Why you should use them & how to edit smart objects in Photoshop 2021
  • Review - Embedded Layers explained - Affinity Photo // Smart Layers, Smart Objects

Category Popularity

0-100% (relative to Tiledesk and Smart Objects)
Customer Support
100 100%
0% 0
Design
0 0%
100% 100
Customer Service
100 100%
0% 0
Internet Marketing
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Tiledesk and Smart Objects

Tiledesk Reviews

  1. Jovana
    ยท operations at Ybris Cooling ยท
    Too easy to use!

    For someone who isn't a developer or a techie at all, for that matter, this software is so easy to use couldn't believe until I've actually tried it! Not only an intuitive dashboard, but also seamless guides for WhatsApp Business and Telegram integration, which are a must these days for any online business. Tiledesk made my life so much easier and worry-free thanks to its built-in chatbots that are firstly, 0 code, and secondly, smart enough to handle the most repetitive customers' queries on their own. Cannot begin to tell you how much time and resources I've managed to save! The icing on the cake: the option of having separate departments for each team, such as Sales and Support, which would receive only relevant customer-related issues through smart routing. Satisfied customers mean satisfied business owners. It's that simple.

    ๐Ÿ Competitors: tawk.to
    ๐Ÿ‘ Pros:    Completely free and open source|Whatsapp business integration
    ๐Ÿ‘Ž Cons:    Minimalist mobile app
  2. Siavash AKrami
    ยท Web admin at Forex 24 analyzer ยท
    open source chatbot platform

    We found Tiledesk very easy to use and integration friendly. We use Tiledesk's free template and modify it according to our business in less than 2 hours, and it's an excellent assistant for our customer service team. In the future probably, we change and modify the code as it is open source.

    ๐Ÿ Competitors: Tidio, tawk.to
    ๐Ÿ‘ Pros:    Open-source|Unlimited chatbots|Free chatbot template
    ๐Ÿ‘Ž Cons:    Phone app
  3. Robert
    ยท Tech lead at ISSQUARED Inc ยท
    Best chat boat platform

    Hey All! This is something cool that I have ever used. It's easy to configure and user-friendly too.


10 Best AI Tools for Customer Service to Elevate Your Support
By employing a Tiledesk chatbot, you can reduce the number of customer service agents working on live chat support. Instead, you can reassign them to more knowledge-intensive tasks and create additional value for your business. Some customers may insist on chatting with a human agent, and thatโ€™s perfectly fineโ€”Tiledesk lets you jump into a conversation at any time.
Source: clickup.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Tiledesk is a robust free live chat that allows you to link chatbots with live agents easily, thanks to its open-source chatbot builder. It also provides important integrations with online store builders like Shopify and Prestashop and some big companies that provide automated integrations like Zapier and Dialogflow. These features address a wide range of business needs in...
Source: tiledesk.com

Smart Objects Reviews

We have no reviews of Smart Objects yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Tiledesk seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Tiledesk mentions (2)

Smart Objects mentions (0)

We have not tracked any mentions of Smart Objects yet. Tracking of Smart Objects recommendations started around Mar 2021.

What are some alternatives?

When comparing Tiledesk and Smart Objects, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Tidio - Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 67% of all tickets automatically.

Dialogflow - Conversational UX Platform. (ex API.ai)

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Landbot - An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.