Software Alternatives & Reviews

Tiki Wiki CMS Groupware VS LiveAgent

Compare Tiki Wiki CMS Groupware VS LiveAgent and see what are their differences

Tiki Wiki CMS Groupware logo Tiki Wiki CMS Groupware

Tiki Wiki CMS Groupware, also known as Tiki (or TikiWiki), is a full-featured, web-based, multilingual, all-in-one Free/Libre Open Source Software solution. Tiki can be used to create all kinds of web apps, portals, knowledge bases, intranets, etc.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Tiki Wiki CMS Groupware Landing page
    Landing page //
    2020-02-24

Tiki is very flexible full-featured multilingual content management system (CMS) which you can use “out-of-the-box” to build your own website (PWA or anything else you can imagine to access using a web browser).

It is a Free/Libre OpenSource Software (licensed under GNU/LGPL) which is being released every 8 months under the Tiki Wiki CMS Groupware project. Tiki is a "wiki-way" all-in-one application powered by PHP, MySQL, Zend Framework, jQuery, Bootstrap and Smarty. Actively developed by large international community of contributors and translated in over 40 languages Tiki can be used to create all sorts of web-based applications like blogs, news sites, portals, knowledge bases, community wikis, company intranets or extranets.

Tiki offers a very large number of features out-of-the-box. Arguably more than any other Open Source Web Application. Highly configurable & modular, all the features are optional and easily administered via any web browser.

Major features include a robust wiki engine, news articles, discussion forums, newsletters, blogs, a file/image gallery, data tracker (e.g. for bug & issues, form generator), a links directory, polls/surveys and quizzes, a FAQ, a banner management system, a calendar, geolocation with maps, RSS feeds, a category system, tags, an advanced templating system, inter-user messages, a menu generator, a powerful user, group and permission system, internal search engine, external authentication support, and much more.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Tiki Wiki CMS Groupware

Website
tiki.org
Pricing URL
-
$ Details
free
Platforms
Browser Web Cross Platform PHP Android iOS JavaScript
Release Date
2002 October

Tiki Wiki CMS Groupware features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Tiki Wiki CMS Groupware videos

FLOSS Weekly 146: Tiki Wiki CMS Groupware

More videos:

  • Review - Kiwi Tiki Wiki Lalaloopsy Littles Little Sister Hawaiian Hula Toy Doll Review
  • Review - KAT MANA SAMPAHNYE FLAV NI? Review TIKI WIKI...
  • Review - Installing Tiki Wiki CMS Groupware with Softaculous in cPanel

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Tiki Wiki CMS Groupware and LiveAgent)
WiKi
100 100%
0% 0
Customer Support
0 0%
100% 100
CMS
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Tiki Wiki CMS Groupware and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Tiki Wiki CMS Groupware and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Tiki Wiki CMS Groupware and LiveAgent

Tiki Wiki CMS Groupware Reviews

Top 12 Self-hosted Wiki Engines for 2024: A Comprehensive Guide
Thriving Ecosystem: TikiWiki boasts a robust ecosystem with a wide selection of plugins and themes, allowing users to enhance its functionality and customize their experience according to their specific needs.
Source: medevel.com
The 10 Best Self-hosted Wiki Software for Linux System
Here comes Tiki Wiki, which is a very interesting self-hosted Wiki software for Linux. You can say it is all in one software. Because it is a combination of Wiki and Content Management System (CMS). Even it is an online office suite also. So anyone who is searching for a better wiki for multi-purpose can select Tiki Wiki easily for his task.
17 open source wiki engine/software
Tikiwiki is a web-based wiki and content management system created by large team of developers from the TikiWiki CMS/Groupware project. it’s an ideal tool for you to build and maintain your Website/Wiki/Groupware/CMS/Forum/Blog/Bug Tracker or any other project you can imagine running in your browser window.
5 Popular Wiki Software Products
TikiWiki is a prominent open source option for businesses. TikiWiki uses a CMS-based setup and encourages collaboration among people in the workplace to create the best possible wiki page.
Source: medium.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

What are some alternatives?

When comparing Tiki Wiki CMS Groupware and LiveAgent, you can also consider the following products

DokuWiki - DokuWiki is a simple to use and highly versatile Open Source wiki software that doesn't require a database.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MediaWiki - MediaWiki is a free software wiki package written in PHP, originally for use on Wikipedia.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.