Software Alternatives & Reviews

LiveAgent VS WordPress

Compare LiveAgent VS WordPress and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

WordPress logo WordPress

WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • WordPress Landing page
    Landing page //
    2023-10-09

WordPress

Pricing URL
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$ Details
Platforms
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Release Date
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LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

WordPress features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

WordPress videos

Users, beware.. avoid WordPress!* | WordPress Review

More videos:

  • Review - Wix vs Wordpress: Which platform is best in 2019?
  • Review - Wordpress.com Review: Good For Users Familiar with Wordpress

Category Popularity

0-100% (relative to LiveAgent and WordPress)
Customer Support
100 100%
0% 0
CMS
0 0%
100% 100
Help Desk
100 100%
0% 0
Blogging
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and WordPress.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and WordPress. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and WordPress

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

WordPress Reviews

  1. Old legend

    There are many new platforms for creating websites nowadays. But I still use WP and it works well. A lot of plugins and templates. Easy to find a developer to customise theme. No monthly fees. So, I like it.


Top 10 Web Content Management Systems
There is no doubt that when the conversation shifts to talking about the best CMS options WordPress is always going to be first. According to WordPress itself, nearly 35% of the entire web manages its content via its service, and that’s why it’s number 1 here. WordPress is open-source, which also makes it one of the best free CMS options as well. With a massive legion of...
Source: cloudzy.com
8+ Best Cheap Domain Name Providers in 2024 [Compared]
WordPress offers 350+ domain extensions to choose from. You can also transfer your existing domain name to WordPress.com very easily.
Source: themehunk.com
25+ Medium Alternative Platforms for Publishing Articles
WordPress is one of the world’s most popular open-source platforms, with over 1/3 of all websites currently running on WordPress. One of the features that make WordPress appealing is that no prior experience or technical knowledge is needed. It can be used by individuals to post blogs, and business owners for content management and even entire Fortune 500 Companies are...
Source: forgefusion.io
Top No Code Website Builders in 2023
10Web is a WordPress website builder powered by AI that employs WordPress and AI to create the first draft of your website in a matter of minutes. Because it provides a powerful cloud-based WordPress website builder, 10Web is now recognized as a favourite choice for small businesses.
13 Best No-Code Website Builders 2023
Yes, WordPress is a widely popular website builder with two editions serving the purpose simultaneously. WordPress.org is an entry-level builder typically used to host websites relevant to blogs. Furthermore, WordPress.com is a premium version used by enterprises to build customer-orientated websites.
Source: codeless.co

Social recommendations and mentions

Based on our record, WordPress seems to be more popular. It has been mentiond 764 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

WordPress mentions (764)

  • Building a High-Performance Website with Next.js and WordPress
    Creating a high-performance website is essential in today’s digital age. Speed, efficiency, and a seamless user experience are the cornerstones of successful web development. This article explores how combining Next.js with WordPress can achieve these goals, providing a robust solution for developers looking to elevate their web projects. - Source: dev.to / about 2 months ago
  • Leveraging WordPress as a Headless CMS for Your Astro Website: A Comprehensive Guide
    WordPress as the backend headless CMS, offering a versatile content management foundation. - Source: dev.to / 3 months ago
  • The Rise of Visual Editing in Headless CMSes
    Open source CMS WordPress and Drupal introduced WYSIWYG editors and template customization to empower independent publishing but page building was still largely code-driven. - Source: dev.to / 3 months ago
  • Mastering Behat Testing: A Comprehensive Guide for Implementing BDD in PHP Projects
    While specific CMS platforms were not directly listed in the sources as explicitly supporting Behat, it’s widely known in the development community that Behat can be integrated with several PHP-based CMS platforms. Drupal and _WordPress _are notable examples of PHP CMSs that support Behat testing, thanks to their flexible architecture and the availability of various plugins or modules that facilitate integration... - Source: dev.to / 3 months ago
  • How to secure a WordPress website in under 1 minute using a simple trick?
    WordPress is the most popular CMS(Content Management System) among bloggers. The same fact has made WordPress more vulnerable to attacks by hackers. Especially for authentication vulnerabilities such as brute-force attacks. - Source: dev.to / 4 months ago
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What are some alternatives?

When comparing LiveAgent and WordPress, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WiX - Create a free website with Wix.com. Customize with Wix' website builder, no coding skills needed. Choose a design, begin customizing and be online today

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SquareSpace - Squarespace is the easiest way for anyone to create an exceptional website. Pages, galleries, blogs, e-commerce, domains, hosting, analytics, 24/7 support - all included.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

WordPress.com - Create a free website or build a blog with ease on WordPress.com. Dozens of free, customizable, mobile-ready designs and themes. Free hosting and support.