Software Alternatives & Startups

Tidio VS Format

Compare Tidio VS Format and see what are their differences

Tidio

Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 67% of all tickets automatically.

Tidio Resolve up to 67% of your tickets with Lyro, the customer service agent
Rating
5.0 · 1 review
Pricing
Freemium Free trial
Format

Online portfolio platform for creatives; photographers, designers, artists and more.

Format Landing page
Rating
0 reviews
Pricing
Open source
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Format seems to be more popular. It has been mentioned 9 times since March 2021.

social mentions
0 vs 9
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 184

Base details

Website, pricing, platforms and company facts side by side.

Tidio
Format
Website tidio.com format.com
Pricing
Freemium Free trial Official pricing
Open source Official pricing
Platforms
Shopify WooCommerce BigCommerce Prestashop Shopware Squarespace Weebly Wix Ecwid Opencart Joomla Jimdo Webydo Drupal Shift4shop Site123 Facebook Messenger Instagram WhatsApp Klaviyo MailChimp Omnisend ActiveCampaign Mailerlite Brevo SendinBlue Hubspot Pipedrive Zendesk Zendesk Sell Salesforce Zapier OpenAPI +30
Company Startup from the United States · 100 - 249 employees · 2013
Listed in

About Tidio and Format

In their own words, as submitted to SaaSHub.

Tidio
Format

Tidio is a customer service software suite and marketing platform that integrates help desk, live chat, AI chatbots, AI agents, and email automation to enhance customer engagement for businesses of all sizes. Designed for e-commerce, SaaS, and service-oriented companies, Tidio helps businesses...

Read more about Tidio

No description of Format yet.

Features and specs

What each product offers, as listed by its team.

Tidio 9 features
Format 7 features
  • Live Chat
    Talk to your customers in real time. Solve issues, build engagement, generate leads, and sell. You can even switch to video.
  • Help Desk
    Manage your support workload from a single dashboard. Resolve issues, track user interactions, respond via different channels.
  • Chatbot
    Create chatbot automation flows with the no-code visual builder. Customize settings to focus on support, engagement, or sales.
  • AI Agent
    Resolve up to 64% of all customer support queries. Provide truthful, helpful answers in your brand's tone of voice.
  • Multichannel Support
    Interact with your customers across social media (Messenger, Instagram, WhatsApp), email, and live chat.
  • Ease of Use
    Set Tidio up with a single line of code. No development required. Train your bot by simply uploading your FAQs.
  • No Learning Curve
    Configure all features with just a few clicks. Make use of live chat and email support, Tidio's help center, and video tutorials.
  • Transparent Pricing
    Enjoy the clarity of Tidio's affordable pricing plans catered to businesses of all sizes.
  • Free Trial Available
    Try Tidio out at no cost. All plans come with a free 7-day trial. No credit card required.

Possible disadvantages

  • Limited Advanced Features in Free Plan
    The free version comes with limited features, and advanced functionalities such as custom chatbots and third-party integrations require a paid plan.
  • Learning Curve for Complex Automations
    While basic setup is straightforward, setting up advanced automations and customizations can have a bit of a learning curve, requiring some time investment.
  • Pricing
    While offering a variety of features, the pricing can be on the higher side compared to some other live chat and customer communication solutions, especially for small businesses.
  • Mobile App Limitations
    The mobile app, while functional, is not as robust as the desktop version, which might hinder remote management and real-time responses.
  • Occasional Performance Issues
    Some users report occasional issues such as lag or downtime, which can affect the real-time communication features of the platform.
  • User-Friendly Interface
    Format offers an intuitive and easy-to-navigate interface, making it accessible for users of all technical skill levels.
  • Customizable Templates
    A variety of visually appealing, customizable templates are available, allowing users to create unique, professional portfolios.
  • Responsive Design
    Websites created with Format are responsive, ensuring they look good on desktop, tablet, and mobile devices.
  • Client Proofing
    Includes built-in client proofing tools, enabling photographers and creatives to share their work with clients easily and receive feedback.
  • E-Commerce Integration
    Offers e-commerce capabilities, allowing users to sell prints, digital downloads, and other products directly from their site.
  • SEO Tools
    Includes SEO tools to help improve site visibility and ranking on search engines.
  • 24/7 Customer Support
    Provides round-the-clock customer support to assist users with any issues they encounter.

Possible disadvantages

  • Cost
    Format is a subscription-based service, which might be expensive for some users compared to free or cheaper alternatives.
  • Limited Blogging Features
    While it offers basic blogging capabilities, it lacks the advanced features found in dedicated blogging platforms like WordPress.
  • Limited Custom Code
    Advanced users may find the platform limiting as it offers restricted access to custom HTML, CSS, and JavaScript.
  • Performance Rate
    In some cases, users may experience slower loading times compared to other web hosting services.
  • Template Lock-In
    Switching templates is not as seamless, and might require re-adjusting content and layout.
  • Storage Limits
    Some plans come with storage limits, which can be restrictive for photographers and creatives with extensive portfolios.

Analysis

An editorial look at what each product does well and who it suits.

Tidio
Format

Overall verdict

  • Tidio is generally considered a good choice for businesses looking for an efficient and cost-effective way to handle customer support and communication. Its range of features and scalability make it suitable for both small and medium-sized businesses.

Why this product is good

  • Tidio is a popular customer support platform known for its live chat, chatbots, and email marketing tools. It provides a user-friendly interface, easy integration with multiple platforms, and offers customizable chat features that can enhance customer interaction. Tidio allows businesses to automate responses and engage with website visitors in real-time, which can lead to improved customer satisfaction and increased sales conversions.

Recommended for

    Tidio is recommended for small to medium-sized businesses, e-commerce sites, and startups that require a reliable customer support solution with automation capabilities. It is particularly useful for those looking to streamline communication across multiple channels and increase customer engagement without extensive technical setup.

Overall verdict

  • Yes, Format is generally considered a good platform for creatives who want to showcase their work online. It provides excellent design flexibility and is praised for its clean and professional-looking templates. The platform is particularly well-suited for photographers, artists, and designers who want to create an impressive digital portfolio.

Why this product is good

  • Format is a popular website builder specifically designed for creative professionals such as photographers, artists, and designers. It offers a wide range of customizable templates, a user-friendly interface, and tools tailored for showcasing visual work effectively. Format allows users to create stunning online portfolios without needing extensive technical skills. Its focus on visual storytelling and easy-to-use design tools make it an appealing choice for creatives looking to build an online presence.

Recommended for

  • Photographers
  • Visual artists
  • Designers
  • Illustrators
  • Creative professionals looking for an easy-to-use and visually appealing online portfolio solution

Videos

Walkthroughs and reviews on video.

Tidio 7 videos + Add
Format 2 videos + Add

Tidio 2026

More videos

  • Tutorial - TIDIO LIVE CHAT SHOPIFY APP - Honest Review & Quick Tutorial by EcomExperts.io
  • Review - Live Chat and Chat Bots In Perfect Harmony with Tidio (Onboarding and Review)
  • Tutorial - Getting Started with Tidio Live Chat - How to Use Bots
  • Review - Tidio Review, Pricing & Features
  • Review - Why Use Tidio I Turn Your Website Visitors Into Customers
  • Review - Tidio Review: Are Its Chatbots Really Free? All Pros and Cons of the Live Chat Tool

WHY I switched from FORMAT to SQUARESPACE | Photography Portfolio

More videos

  • Review - Format Website Builder Review

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Tidio
Format
100% 100%
0% 0%
0% 0%
CMS
100% 100%
100% 100%
0% 0%
0% 0%
100% 100%

Questions & Answers

As answered by people managing Tidio and Format.

Who are some of the biggest customers of your product?

Tidio's answer

  • Jaguar
  • The Body Shop
  • Under Armour
  • Lacoste
  • Gecko Hospitality

Which are the primary technologies used for building your product?

Tidio's answer

  • Anthropic's Claude
  • NLP, LLM
  • JavaScript
  • OpenAPI

What makes your product unique?

Tidio's answer

Tidio is consistently considered the easiest o use customer service tool on the market. No code, plug and play. Launch your live chat/chatbot widget with a single line of code. Integrate with your tools with one click. Turn it on in Shopify and WordPress by installing the extensions. Train Lyro by simply uploading your FAQs and knowledge base. What's most important, however, is Lyro—Tidio's AI agent for customer service capable of achieving up to 64% resolution rates, no development required.

Why should a person choose your product over its competitors?

Tidio's answer

Tidio provides modern customer service tools for the mobile-first digital era. It's lightweight help desk allows agents to manage their workload with ease, no matter what channel they need to use (email, live chat, Messenger, lnstagram, WhatsApp). The chatbot automations are easy to set up through the visual automation flow builder. Lyro provides enterprise-grade conversational AI agency without the enterprise pricing and bloat.

How would you describe the primary audience of your product?

Tidio's answer

Tidio's flexibility makes it the tool of choice for businesses across the board—from SMBs to large enterprises. With its scalable, transparent pricing and multiple tiers, users can select the plan that truly fits their requirements. Thanks to Tidio's native integrations with WordPress, Shopify, and multiple other shopping platforms, Tidio has gained popularity among ecommerce and retail businesses. An increasing number of companies in tech and services are joining Tidio for its high-quality features and flexibility.

What's the story behind your product?

Tidio's answer

Tidio was founded in 2013 in Szczecin, Poland by CEO Tytus Gołas. Since its inception as a live chat plugin, the project has grown and expanded into chatbot, help desk, and now AI agent solutions. Backed by series B founding amounting to more than $25,000,000, Tidio is consistently providing value to businesses and their audiences.

User comments

Share your experience with using Tidio and Format. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Tidio 5.0 · 1 review
Format no reviews yet
  • Brilliant AI customer service
    SaaSHub review
    · Apr 2025

    Signed up for the live chat features. The businesses took off and I had trouble managing all the communication. I turned Lyro on and it's solved most of the FAQs and issues without me needing to respond. Great tool!...

  • 9 Best Tidio Alternatives Compared
    www.tidio.com · Nov 2024

    Before AI help desk systems, it was all too easy to miss tickets. Tidio’s ticketing system simplifies tracking and responding to incoming requests so no customer inquiry goes unanswered. Using a blend of human support...

  • A Comprehensive Examination of the Top 5 Chat Automation Solutions
    www.chat-data.com · Feb 2024

    Within Tidio, live agents benefit from tools such as Reply Assistant and Smart Views, leveraging AI to efficiently manage numerous chats simultaneously, thus optimizing time utilization. Moreover, Tidio facilitates...

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Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Tidio 0 mentions
Format 9 mentions

Tracking Tidio since Mar 2021.

  • Help with CFCard adapter and 486 system BIOS 504MB limit...
    C:\ has format.com, D:\ can write test.txt, E:\ can write test2.txt, F:\ can. Source: over 3 years ago
  • File size of C1 TIFFs
    I exported a bunch of 8-bit TIFFs from C1-21 today. The Finder reported them all around 92Mb (Sony A7r3 files). I tried to upload them to my site at format.com only to have half rejected for being "over 100Mb". Source: over 3 years ago
  • When I send my site to people (Facebook, discord, whatever) this is the screencap and description people see. This image is nowhere on my site. My domain name is through google, and it isn't on google domains. Where is this likely cached and how do I reset it? Frankly, it is a boring image.
    I am using format.com. What sort of metadata should I be setting? Source: over 3 years ago

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Alternatives to Tidio and Format

When comparing Tidio and Format, you can also consider the following products.