
Intercom
Crisp Chat
tawk.to
LiveChat
Zendesk
Freshdesk
Dialogflow
Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 67% of all tickets automatically.

Frame.io
Filestage
Vimeo Pro
Kollaborate.io
Flask
Adobe Premiere Rush
Aeon
The best way to collect feedback on your Videos and Audio projects. Used by some of the top Production Agencies. Use YouTube or direct uploads to collect timestamped comments, draw annotations, and streamline your review workflow with smart tools.

Which is more popular?
Website, pricing, platforms and company facts side by side.
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|---|---|---|
| Website | tidio.com | clipnotespro.net |
| Pricing | ||
| Platforms | — | |
| Company | Startup from the United States · 100 - 249 employees · 2013 | Startup from New Zealand · 1 - 9 employees · 2025 |
| Listed in |
In their own words, as submitted to SaaSHub.


Tidio is a customer service software suite and marketing platform that integrates help desk, live chat, AI chatbots, AI agents, and email automation to enhance customer engagement for businesses of all sizes. Designed for e-commerce, SaaS, and service-oriented companies, Tidio helps businesses...
Since I started my career in videography, one thing that’s always been a challenge is finding the right platform to share videos with clients for feedback. Most options were either clunky, expensive, or just didn’t fit how I work. So… I decided to build my own. I’ve created a new review platform...
What each product offers, as listed by its team.


Possible disadvantages
No features have been listed yet.
An editorial look at what each product does well and who it suits.


Overall verdict
Why this product is good
Recommended for
Tidio is recommended for small to medium-sized businesses, e-commerce sites, and startups that require a reliable customer support solution with automation capabilities. It is particularly useful for those looking to streamline communication across multiple channels and increase customer engagement without extensive technical setup.
Overall verdict
Why this product is good
Recommended for
Walkthroughs and reviews on video.
Tidio 2026
More videos
What's New in ClipNotesPro
How often each product is chosen within a category, 0–100% relative to the other.


As answered by people managing Tidio and ClipNotesPro.
Tidio's answer
Tidio's answer
Tidio's answer
Tidio is consistently considered the easiest o use customer service tool on the market. No code, plug and play. Launch your live chat/chatbot widget with a single line of code. Integrate with your tools with one click. Turn it on in Shopify and WordPress by installing the extensions. Train Lyro by simply uploading your FAQs and knowledge base. What's most important, however, is Lyro—Tidio's AI agent for customer service capable of achieving up to 64% resolution rates, no development required.
ClipNotesPro's answer:
Don't pay for expensive storage! Most platforms require full uploads before reviewing. ClipNotesPro lets users simply paste a YouTube link, no re-encoding, no upload delays.
Faster setup, no storage limits, and no redundant uploads.
Tidio's answer
Tidio provides modern customer service tools for the mobile-first digital era. It's lightweight help desk allows agents to manage their workload with ease, no matter what channel they need to use (email, live chat, Messenger, lnstagram, WhatsApp). The chatbot automations are easy to set up through the visual automation flow builder. Lyro provides enterprise-grade conversational AI agency without the enterprise pricing and bloat.
ClipNotesPro's answer:
Made for Creators, Not Corporates Platforms like Frame.io are made for large post-production teams and studios. ClipNotesPro is built specifically for content creators, editors, and freelancers.
Tidio's answer
Tidio's flexibility makes it the tool of choice for businesses across the board—from SMBs to large enterprises. With its scalable, transparent pricing and multiple tiers, users can select the plan that truly fits their requirements. Thanks to Tidio's native integrations with WordPress, Shopify, and multiple other shopping platforms, Tidio has gained popularity among ecommerce and retail businesses. An increasing number of companies in tech and services are joining Tidio for its high-quality features and flexibility.
ClipNotesPro's answer:
Freelance Videographers & Editors Need a quick way to get feedback from clients
Don’t want to deal with big software like Frame.io
Often work solo or with small client teams
📹 2. YouTubers & Content Creators Want to share drafts and get feedback from co-creators or sponsors
Benefit from the YouTube URL integration
Prefer simple, no-login tools for collaboration
👥 3. Small Production Teams or Agencies Manage multiple projects with multiple clients
Need timestamped feedback and approvals to keep workflows tight
Don’t need bloated enterprise features
🤝 4. Clients Giving Feedback (Non-Tech-Savvy Users) Business owners, marketing managers, or collaborators
Prefer clicking a link and commenting, not creating accounts or learning new software
Tidio's answer
Tidio was founded in 2013 in Szczecin, Poland by CEO Tytus Gołas. Since its inception as a live chat plugin, the project has grown and expanded into chatbot, help desk, and now AI agent solutions. Backed by series B founding amounting to more than $25,000,000, Tidio is consistently providing value to businesses and their audiences.
ClipNotesPro's answer:
Since I started my career in videography, one thing that’s always been a challenge is finding the right platform to share videos with clients for feedback. Most options were either clunky, expensive, or just didn’t fit how I work. So… I decided to build my own. I’ve created a new review platform designed specifically for video creators to simplify the review process, making it easier to send videos, get feedback, and keep projects moving smoothly. If you’re a videographer/video editor or know someone who is I'd be grateful if you shared it with them. While only launching at the end of the month the site is live with a bunch of features still to come
Share your experience with using Tidio and ClipNotesPro. For example, how are they different and which one is better?
External articles and on-site reviews we used to compare the two products.


Signed up for the live chat features. The businesses took off and I had trouble managing all the communication. I turned Lyro on and it's solved most of the FAQs and issues without me needing to respond. Great tool!...
Before AI help desk systems, it was all too easy to miss tickets. Tidio’s ticketing system simplifies tracking and responding to incoming requests so no customer inquiry goes unanswered. Using a blend of human support...
Within Tidio, live agents benefit from tools such as Reply Assistant and Smart Views, leveraging AI to efficiently manage numerous chats simultaneously, thus optimizing time utilization. Moreover, Tidio facilitates...
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