Software Alternatives, Accelerators & Startups

Thumbtack VS LiveAgent

Compare Thumbtack VS LiveAgent and see what are their differences

Thumbtack logo Thumbtack

When you need to hire someone — a landscaper, a DJ, anyone — Thumbtack finds them for you for free. Get estimates right now from pros ready to do the job.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Thumbtack Landing page
    Landing page //
    2023-06-26
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Thumbtack features and specs

  • Headquarters: San Francisco, CA

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Thumbtack videos

Thumbtack Review 2020: Failing Results of Lead Generation EXPLAINED

More videos:

  • Review - Thumbtack is a joke! Stay so far away from this company!
  • Review - Thumbtack Review 2020: Is it Better Than Taskrabbit?

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Thumbtack and LiveAgent)
Work Marketplace
100 100%
0% 0
Customer Support
0 0%
100% 100
Home Services
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Thumbtack and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Thumbtack and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Thumbtack and LiveAgent

Thumbtack Reviews

Over 50 Websites Like Thumbtack To Help Service Pros Find More Work
Thumbtack? Angie’s List? Home Advisor? Websites like Thumbtack? There are so many costs to advertising online including membership costs, costs per lead and so this is often a forgotten expense you have to take into consideration.
Source: workiz.com
12 Best Sites Like Thumbtack Alternatives for Home Projects (2020)
Thumbtack has been around since 2008, and competition has blossomed. The following represent some of the most popular alternative sites like Thumbtack – one of which is sure to help you tackle your next big project.
37 Apps Like Thumbtack To Help You Pick Up More Work in Your Field
If you’ve had success with Thumbtack, one of these platforms might be right for you, as well. You never know which of these platforms becomes the next big home service marketplace. Signing up early and scoring a couple of stellar reviews can give you a competitive advantage once the site really catches on.
10 Best Lead Generation Services for Lawyers [Reviews]
Thumbtack uses a variety of marketing strategies from advertising to content to social media to drive people to its website. They also already have millions of users who know about Thumbtack and use it on a repeat-basis for finding service providers.
Source: lexicata.com
Find the right marketplace for your tutoring business
Thumbtack markets themselves as “a marketplace for accomplishment” — they put people in touch with local professionals to get jobs done. Here’s a high-level look at Thumbtack:

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Thumbtack seems to be more popular. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Thumbtack mentions (21)

  • I’ve been on Seeking for a while now and not luck at all , am I ugly ?
    As to your photos: invest in these. Don't post selfies, rather *hire* a professional or semi-professional photographer and do this the right way. You can find one via thumbtack.com, expect to spend $150-200 and you'll get some amazing photos. Source: about 1 year ago
  • What do you think about a fitness marketplace?
    Other than bark.com, thumbtack.com, findmytrainer.com, or the many other sites and apps that connect clients to trainers? Even a google search for "athletic trainers [my town]" yields dozens of results in any sizable community, and there's lots of review and feedback components for these listings. What do you envision bringing to the table that these sites and apps aren't already doing that would make it... Source: about 1 year ago
  • Integrating leads with airtable.
    I use airtable as a arm and I would like for leads from a job board (thumbtack.com) to automatically link to my base. Anyone have experience creating a extension to do this? Source: over 1 year ago
  • How to find a freelance personal trainer?
    There are a handful of reasonable virtual training options (Kickoff and CoPilot for example) FindYourTrainer.com, bark.com, and thumbtack.com all have ways to search for trainers near you that will come to you, also. Source: over 1 year ago
  • Dad wants to be a real estate photographer
    Once he has some experience and a better portfolio, he can try getting some clients of his own. You can try using something like thumbtack.com or bark.com. Or he can contact some local realtors directly. Print up some promotional material and bring it to their offices. Source: almost 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Thumbtack and LiveAgent, you can also consider the following products

TaskRabbit - TaskRabbit connects you to safe and reliable help in your neighborhood.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Upwork - Forget the old rules. You can have the best people. Right now. Right here.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freelancer.com - Search for jobs related to Www freelancer com homepage or hire on the world's largest freelancing marketplace with 12m+ jobs. It's free to sign up and bid on jobs.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.