Software Alternatives, Accelerators & Startups

ThriveDesk VS Intercom

Compare ThriveDesk VS Intercom and see what are their differences

ThriveDesk logo ThriveDesk

Helping startups thriving customer support

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • ThriveDesk Landing page
    Landing page //
    2023-08-23

At ThriveDesk, we believe there is always a better way to manage customer success.

ThriveDesk is simple, affordable help desk solution for small businesses managing customer support.

ThriveDesk helps team members work better together - week after week. Designed by and for teams, ThriveDesk immediately fits into your day-to-day.

A single app for both live chat and email with a personal touch will make sure the right people are talking to the right person at the appropriate time, saving your team valuable time while boosting customer satisfaction!

  • Your business will never miss another urgent message from any email address or phone number you're using to reply to clients;

  • Forget ensuring every single location has someone dedicated full-time for live chatting - we handle it all in one place;

  • Our support team is here to help you answer even the toughest of questions. Whether it's about our platform or something else entirely, we'll take care of your inquiry in a friendly manner.

Choosing ThriveDesk is choosing to improve the way your team works.

  • Intercom Landing page
    Landing page //
    2023-07-05

ThriveDesk videos

ThriveDesk Review ❇️ Community Support Platform 🔥 Lifetime Deal

More videos:

  • Review - ThriveDesk Review - Support Desk, Live Chat, and Community (Pros & Cons - My Opinion)
  • Review - ThriveDesk Review - Cut Down on Your Customer Service Hours with Self Support Community & Help Desk

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to ThriveDesk and Intercom)
CRM
1 1%
99% 99
Customer Support
0 0%
100% 100
Customer Service
100 100%
0% 0
eCommerce
100 100%
0% 0

User comments

Share your experience with using ThriveDesk and Intercom. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare ThriveDesk and Intercom

ThriveDesk Reviews

We have no reviews of ThriveDesk yet.
Be the first one to post

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ThriveDesk mentions (0)

We have not tracked any mentions of ThriveDesk yet. Tracking of ThriveDesk recommendations started around Mar 2021.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing ThriveDesk and Intercom, you can also consider the following products

Dashly.io - Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the funnel and reactivate inactive users with live chat, bots, and targeted messages.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

HMTMAA - Clever tool to estimate cost of building an app

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Studio1 - Automate your screencast videos for customer support.

Drift - A messaging app that helps you grow your business.