Software Alternatives, Accelerators & Startups

Intercom VS Dashly.io

Compare Intercom VS Dashly.io and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Dashly.io logo Dashly.io

Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the funnel and reactivate inactive users with live chat, bots, and targeted messages.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Dashly.io Landing page
    Landing page //
    2023-09-29

Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the funnel and reactivate inactive users with live chat, bots, and targeted messages. Business chat is the best for direct messaging: sales on the website, support in the product – starts from $19 Automation plan is ideal for advanced messaging: Lead qualification, onboarding campaigns, nurturing sequences, and analytics – starts from $56 Use Dashly chat for FREE forever on website traffic up to 1000 users! An unlimited number of seats for every plan.

Intercom

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Dashly.io

Website
dashly.io
$ Details
freemium
Platforms
Browser Windows iOS Android REST API
Release Date
-

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Dashly.io features and specs

  • Comprehensive Customer Engagement
    Dashly.io offers a wide suite of tools for customer engagement, including chatbots, live chat, and email marketing, allowing businesses to communicate effectively with their customers.
  • User-friendly Interface
    The platform is designed with an intuitive interface that makes it easy for users to navigate and utilize its features without needing extensive technical knowledge.
  • CRM Integration
    Dashly.io provides seamless integration with various CRM systems, which helps in managing customer relationships and data efficiently.
  • Analytics and Reporting
    The platform offers in-depth analytics and reporting tools that help businesses track user interactions and optimize their marketing strategies based on data insights.
  • Customization Options
    Dashly.io allows for extensive customization of chat widgets and customer interaction points, enabling brands to maintain brand consistency.

Possible disadvantages of Dashly.io

  • Pricing Structure
    Some users find the pricing plans to be on the higher side, especially for small businesses with limited budgets.
  • Integration Limitations
    While Dashly.io offers several integrations, some users have reported limitations in connecting with specific third-party applications.
  • Learning Curve
    Despite its user-friendly design, new users may experience a learning curve when trying to utilize all of Dashly.io's advanced features.
  • Limited Offline Support
    The platform may have limited capabilities when handling customer inquiries during offline hours, requiring additional staffing or solutions.
  • Scalability Concerns
    For some larger enterprises, there may be concerns regarding the platform’s ability to scale effectively with significant business growth.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Dashly.io videos

Lead generation tools | Dashly overview

Category Popularity

0-100% (relative to Intercom and Dashly.io)
Customer Support
99 99%
1% 1
CRM
97 97%
3% 3
Business & Commerce
0 0%
100% 100
Help Desk
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Dashly.io

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Dashly.io Reviews

We have no reviews of Dashly.io yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Dashly.io mentions (0)

We have not tracked any mentions of Dashly.io yet. Tracking of Dashly.io recommendations started around Mar 2021.

What are some alternatives?

When comparing Intercom and Dashly.io, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

OpenPapyrus - The enterprise management system OpenPapyrus

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Sage CRM - Sage CRM offers a customer relationship management solution that gives you the ability to connect with and understand your customers

Drift - A messaging app that helps you grow your business.

Composity - Composity is software solution for more efficient business! CRM, Inventory, POS, Invoicing, Financials and Accounting, Sales and Purchase modules, Document management, Website and eCommerce