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TestComplete VS Delighted

Compare TestComplete VS Delighted and see what are their differences

TestComplete

TestComplete Desktop, Web, and Mobile helps you create repeatable and accurate automated tests across multiple devices, platforms, and environments easily and quickly.

Rating
0 reviews
Alternatives Is it good?
Delighted

The fastest and easiest way to gather actionable feedback from your customers

Rating
0 reviews
Pricing
Freemium Free trial $224 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Alternatives Is it good?
AgentClara
AgentClara is a UK AI receptionist that answers calls, books clients, and handles follow-ups 24/7 for service businesses and agencies. Free AI agents for website chat, SMS, social media and email included. Set up online with a free number in minutes sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Delighted might be a bit more popular than TestComplete. We know about 2 links to it since March 2021 and only 2 links to TestComplete.

social mentions
2 vs 2
Automated Testing popularity
100% vs 0%
alternatives listed
240+ vs 235

Base details

Website, pricing, platforms and company facts side by side.

TestComplete
Delighted
Website smartbear.com delighted.com
Pricing —
Freemium Free trial $224 / Monthly (10,000 send limit, 5 projects, 10 users, 35+) Official pricing
Company — 2013
Listed in
Website Testing Automated Testing Software Testing Browser Testing +1
Customer Feedback Surveys User Feedback Customer Experience Management Customer Experience Employee Feedback Net Promoter Product Market Fit Customer Support +6

About TestComplete and Delighted

In their own words, as submitted to SaaSHub.

TestComplete
Delighted

No description of TestComplete yet.

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle. No code required.

Read more about Delighted

Features and specs

What each product offers, as listed by its team.

TestComplete 7 features
Delighted 11 features
  • Ease of Use
    TestComplete has a user-friendly interface that allows both technical and non-technical users to create automated tests with ease.
  • Scriptless Testing
    The tool supports keyword-driven testing, enabling users to create automated tests without any scripting knowledge.
  • Multi-Technology Support
    TestComplete supports testing for a wide range of technologies, including desktop, web, and mobile applications, making it a versatile tool.
  • Integration Capabilities
    It easily integrates with other SmartBear tools and third-party tools like JIRA, Jenkins, and Azure DevOps, facilitating a smooth CI/CD process.
  • Parallel Test Execution
    TestComplete allows for parallel test executions, which can significantly reduce the total testing time and speed up the development cycle.
  • Object Recognition
    The tool includes advanced object recognition methods that ensure automated tests are stable and resilient to changes in the application's UI.
  • Comprehensive Reporting
    TestComplete provides detailed test reports and logs, helping teams quickly diagnose and address any issues that arise during testing.

Possible disadvantages

  • Cost
    TestComplete is relatively expensive compared to other automated testing tools, which can be a significant investment for small and medium-sized businesses.
  • Resource Intensive
    The tool can be resource-intensive, requiring significant system resources for smooth operation, which might affect performance on less powerful machines.
  • Learning Curve
    Despite its user-friendly interface, there can be a steep learning curve for users who want to utilize its more advanced features.
  • Limited Community Support
    Compared to some other popular testing tools, TestComplete has a smaller user community, which can make it challenging to find solutions to uncommon issues.
  • Complex Licensing Model
    The licensing model can be complex, potentially confusing for new users who need to understand different types of licenses and their limitations.
  • Survey Distribution via Email, Web, Link, SDK and Kiosk
  • Prebuilt Reports and Trend Reports
    Yes
  • AI Suggested Filters
    Yes
  • Customize Branding
    Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF
  • Send Survey from Your Domain
    Yes
  • 30+ Languages
  • Autopilot to Schedule Delivery
    Yes
  • Survey Templates
    Yes
  • Additional Questions
    Yes
  • Testimonials

Analysis

An editorial look at what each product does well and who it suits.

TestComplete
Delighted

Overall verdict

  • Overall, TestComplete is considered a robust and comprehensive tool for automated testing. Its user-friendly interface and powerful testing capabilities make it a worthwhile investment for many organizations aiming to improve their software testing processes.

Why this product is good

  • TestComplete is a popular automation tool for UI testing, known for its ease of use, broad range of supported applications, and testing capabilities. It supports multiple scripting languages, such as JavaScript, Python, and VBScript, allowing testers with varying coding skills to utilize it effectively. Its record-and-playback feature makes creating tests straightforward, and its extensive integration options with other tools enhance its functionality and flexibility. Additionally, TestComplete automates functional, regression, and performance testing, which contributes to higher-quality software releases.

Recommended for

    TestComplete is recommended for organizations seeking a reliable UI testing tool that supports both desktop, mobile, and web applications. It is especially beneficial for testers who appreciate the flexibility of choosing from multiple scripting languages or those who prefer a record-and-playback approach. It suits both small teams looking for straightforward solutions and larger enterprises that require more advanced integration and automation capabilities.

Overall verdict

  • Yes, Delighted is generally considered a good tool for collecting customer feedback and measuring customer satisfaction.

Why this product is good

  • Delighted is known for its simplicity and effectiveness in gathering Net Promoter Score (NPS) data. It offers a user-friendly interface, easy integration with various platforms, and real-time feedback collection. Delighted helps businesses understand customer sentiment and improve their products or services based on the feedback received.

Recommended for

  • Businesses looking to implement NPS surveys quickly and efficiently
  • Companies seeking real-time feedback from customers
  • Organizations that want to integrate feedback tools with existing platforms like Slack, Salesforce, and Shopify
  • Small to medium-sized businesses aiming for a cost-effective customer feedback solution

Videos

Walkthroughs and reviews on video.

TestComplete 1 video + Add
Delighted 2 videos + Add

TestComplete: The Easiest-to-Use Automated UI Testing Tool

Delighted used by Bonobos

More videos

  • - NPS Setup in 15 Seconds

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
TestComplete
Delighted
100% 100%
Automated Testing
0% 0%
0% 0%
Customer Feedback
100% 100%
100% 100%
Website Testing
0% 0%
0% 0%
Surveys
100% 100%

User comments

Share your experience with using TestComplete and Delighted. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

TestComplete no reviews yet
Delighted no reviews yet

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

TestComplete 2 mentions
Delighted 2 mentions
  • How to create step recording program like testcomplete?
    I've been working with Selenium and Python for the past two years and I can say I've good enough experience with them about now. One thing that has always bothered me is how much manual work I have to do in order to implement the steps I... Source: over 3 years ago
  • Looking for OS automation software
    SmartBear TestComplete and Ranorex both offer 30-day free trials to try them out. Their suites make it easy to automate desktop apps, but licensing is expensive. Part of what you pay for is being able to write "codeless" tests by... Source: over 4 years ago
  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve... Source: almost 5 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting... Source: over 5 years ago

Alternatives to TestComplete and Delighted

When comparing TestComplete and Delighted, you can also consider the following products.

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