Tello Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Tello mentions (49)

• We No Longer Need a Big Carrier's Wireless Plan. Discount Ones Are the Way

  Not OP, and they said what they use (Red Pocket) but I also pay $5/mo for service from Tello ( https://tello.com/ ). 500MB/mo, data only, calls through Google Voice via data. (100 minutes of voice $1/mo extra.) Lots of choice in building your own plan. - Source: Hacker News / 7 months ago

• T-Mobile switching users to more expensive plans unless they call to opt out

  Happy with Tello: https://tello.com/. - Source: Hacker News / 8 months ago

• Can i recharge/pay again to stay with the same number?

  Https://tello.com/ Unlimited on tello is 25gb of data. Source: 11 months ago

• Best provider for 30 days

  I'm on Mint and happy with it, live in Arlington VA and work in Downtown DC. As of last year you could sign up for Visible for a month and cancel. If you don't need fully unlimited data, i.e. Where you are staying will provide internet, a provider like tello.com might be good where you can customize your minutes and data (US Mobile has similar). Source: about 1 year ago

• A country where US calling can legally be charged at $1/minute is a broken country.

  For US calling, if you have a supported phone, you can also sign up for a cheap US provider like Tello and pay $8/month for unlimited US calls and texts on a secondary SIM. Turn on wi-fi calling on the US SIM and make calls using your Canadian data. When you go to the US, add a gig of data for the cost of 2 Rogers US minutes. That's one of many similar US providers discussed in depth here. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago