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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Telegram bot API should be more popular than Freshdesk. It has been mentiond 24 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Is not that hard, they have amazing documentation about it: https://core.telegram.org/bots. Source: 11 months ago
You can make authorization via Telegram another way. It works. But today we want to do the classic OAuth Authorization. Before you begin, you need to create a Telegram bot and obtain your bot token. You can do this in @BotFather in Telegram. For more information on initiating a bot, read the Telegram Bot API documentation: https://core.telegram.org/bots. - Source: dev.to / about 1 year ago
Creating a Telegram bot is fun: there's no website, no sign up, no forms — you just use a... bot. Yes, a bot that creates bots. It's called the BotFather 😂. - Source: dev.to / over 1 year ago
It's done via bots, which let you add clickable options to posts. Here's an FAQ on bots: https://core.telegram.org/bots. Source: over 1 year ago
We'll create a class Bot, which will be the core of our program (that's unsurprising, considering we're writing the telegram bot). During its instantiation, it will read the token from your telegram bot (to learn how to register one go here) and build a basic bot app. Along with this, we're gonna add two async methods to our class, which will serve as message handlers (functions that are invoked when a specific... - Source: dev.to / almost 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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