Chatbot & Group Chat - Automate conversation flow with bots, talk to groups and transfer chats easily
Lead Capture Forms - Instantly capture emails, phone numbers etc of visitors, prospects & leads in a few steps
Internal Communication - Use it to communicate internally amongst the teams and enable better collaboration
Proactive Messaging - Setup auto responses, availability, and initiate conversations with the best possible context
File Sharing - Increase conversion by 20%. Share Product Guides, Pricing, Brochures, etc. on live chats
Chat Archives - Archived conversations help you identify prospects, check history & provide info immediately
Integrations - Easy Integrate Pop with all e-commerce platforms, marketplaces or Content Management Systems
Bot Flow Customizations - Customize bot flows based by yourselves, define user journey with easy drag & drop options
Video (Coming Soon) - Equip your chat agents with the power of Video to close deals or offer unparalleled support.
Basic Analytics (Coming Soon) - Get visitor reports, details about no.of conversations initiated by agents, response time & more
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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