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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than TED-Ed. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
TED-Ed: TED-Ed is a website that offers free educational videos and lessons on a wide range of subjects, including science, math, and history. Their lessons are created by educators and animators and are designed to be engaging and informative. You can visit their website at https://ed.ted.com/. Source: about 1 year ago
TED-Ed: TED-Ed is a platform for educational videos that are both entertaining and informative. They feature animated videos that cover a variety of topics, from science and math to philosophy and art. https://ed.ted.com/. Source: about 1 year ago
Why can't she watch the short videos from ed.ted.com, then read English on a daily basis? Source: over 1 year ago
I tell them they need to watch short videos, say from ed.ted.com, then do 30 mins of reading English, reading out loud to themselves. I say do this daily and ask about words unknown, or contexts, and see what happens. The ones who really want to learn come back speaking better english, after a while of course. Those that don't bother helping themselves make little to no progress. I lay it out from the start that... Source: almost 2 years ago
I plan to supplement the lessons with material from https://ed.ted.com. Source: about 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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