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tawk.to VS Apollo.io

Compare tawk.to VS Apollo.io and see what are their differences

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Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

tawk.to logo tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Apollo.io logo Apollo.io

Apolloโ€™s predictive prospecting, sales engagement, and actionable analytics help the teams to reach its full revenue potential.
  • tawk.to Landing page
    Landing page //
    2023-07-22
  • Apollo.io Landing page
    Landing page //
    2023-05-08

tawk.to features and specs

  • Free Plan
    tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
  • Customizable Widget
    The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
  • Multilingual Support
    tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
  • Integration with Other Tools
    The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
  • Mobile App
    tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
  • Reports and Analytics
    The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages of tawk.to

  • Limited Features on Free Plan
    While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
  • No Automation Features
    tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
  • User Interface Complexity
    Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
  • Customer Support
    While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
  • Dependency on Internet Connection
    Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.

Apollo.io features and specs

  • Comprehensive Database
    Apollo.io offers a vast and up-to-date contact database, which is ideal for lead generation and sales prospecting.
  • Advanced Search Filters
    The platform provides powerful filtering options that allow users to narrow down potential leads by various criteria, making it easier to target specific audiences.
  • Integration Capabilities
    Apollo.io integrates seamlessly with popular CRM tools like Salesforce and HubSpot, streamlining the workflow for sales teams.
  • Email Tracking
    The email tracking feature helps sales teams monitor engagement and follow up effectively, thereby increasing the chances of closing deals.
  • Customization and Automation
    Users can customize outreach templates and automate follow-up sequences, improving efficiency and ensuring consistent communication.

Possible disadvantages of Apollo.io

  • Pricing
    The platform can be expensive, especially for small businesses or startups with limited budgets.
  • Data Accuracy
    Some users report that contact information can occasionally be outdated or inaccurate, leading to ineffective outreach.
  • Learning Curve
    The platform's extensive features may require a significant amount of time to learn and utilize effectively, posing challenges for new users.
  • Support Limitations
    Customer support may not be as responsive or comprehensive as some users would like, potentially leading to delays in issue resolution.
  • Overdependence on Technology
    Relying too much on the platform's automation features can sometimes lead to reduced personalization in outreach efforts, which can affect engagement.

Analysis of tawk.to

Overall verdict

  • Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

  • Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

    Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

Analysis of Apollo.io

Overall verdict

  • Apollo.io is generally well-regarded in its space, especially for businesses looking to enhance their sales intelligence and outreach processes. Most users appreciate its robust feature set and user-friendly interface.

Why this product is good

  • Apollo.io is considered good by many users because it provides a comprehensive sales engagement platform with features like a vast and accurate database of contacts, powerful searching and filtering tools, and automated outreach capabilities. It helps sales teams improve their prospecting efficiency and effectiveness.

Recommended for

  • Sales teams looking to streamline their prospecting efforts
  • Businesses seeking a reliable source of contact data
  • Organizations that want to automate and optimize their outreach campaigns
  • Companies of all sizes aiming to enhance their lead generation strategies

tawk.to videos

+ Add

Tawk.to reviewโ€Šโ€”โ€Šunbelievably rich live chat software for free

More videos:

  • Review - Free Shopify live chat app? Tawk.to - Honest Review by EcomExperts.io
  • Review - Complete Tawk.to Live Chat Product Review Video

Apollo.io videos

+ Add

Free software to find email addresses - apollo.io review

More videos:

  • Review - โ€œFeature Fatigue Kills UXโ€ by Lily Chen, senior software engineer at Apollo.io

Category Popularity

0-100% (relative to tawk.to and Apollo.io)

tawk.to

Apollo.io

Customer Support
100 100%
Customer Support
0% 0
Lead Generation
0 0%
Lead Generation
100% 100
Live Chat
100 100%
Live Chat
0% 0
Sales Tools
0 0%
Sales Tools
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare tawk.to and Apollo.io

tawk.to Reviews

9 Best Tidio Alternatives Compared
Tawk.to is a great solution for startups and small businesses. Itโ€™s a free live chat software that allows businesses to communicate with website visitors in real time, enhancing customer support and engagement. It offers customizable live chat widgets, real-time visitor monitoring, multi-agent chat handling, automated messaging, and built-in ticketing.
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Are you still searching for Tawk.to free alternatives? Can an alternative to Tawk.to overcome the challenges? Are Tawk.to alternatives free as well?
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Crisp is a multichannel customer support platform. Itโ€™s a powerful Tawk.to alternative that is feature-rich and offers a great user experience. The platform includes live chat software and chatbots. But it also offers drip campaigns, CRM, and knowledge base software. Additionally, you get live chatbot translation so your website is open 24/7 to customers speaking the worldโ€™s...
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Tawk.to is a fascinating customer service software product because it is 100% free and takes up much of the market share for live chat. So how does it make money? Easy. If you want to remove the รขย€ยœPowered by tawk.toรขย€ย branding, you pay $19/month for the privilege. You can also pay tawk.to $1 per hour to answer your support chats for you.
Source: krisp.ai

Apollo.io Reviews

  1. michelleturner
    ยท Managing Director at Nuvoro Digital ยท
    Apollo for automated outreach

    We use Apollo with our Sales and BDR team to manage our cold outreach. The strength of the platform is the sequences and cadences that you can set up. Compared to other tools we have used in the past like Salesloft the UI is much easier to navigate. The main limitation is that the quality of data isn't as vast and often I can find prospects on Linkedin but not in Apollo.

    ๐Ÿ Competitors: SalesLoft
    ๐Ÿ‘ Pros:    Creating email sequences|Ab testing of emails|Good user experience
    ๐Ÿ‘Ž Cons:    Data quality is lacking sometimes|Onboardin process was cumbersome
11 Apollo.io Alternatives and Competitors 2024
FAQWhatโ€™s better than Apollo.io?What Apollo.io competitors are better for lead generation? What is Apollo.io used for?
Source: evaboot.com
Top 15+ Apollo.io Competitors & Alternatives [2024]
Unlike some other Apollo.io competitors, Reply is also great for engaging potential customers. The platform boasts multichannel outreach options and cloud calling. You can also use it to send personalized outreach, including videos created on Vidyard.
Source: www.kaspr.io
15 Best Apollo.io Alternatives to Find Verified B2B Leads (2024)
FindThatLead is affordable, with plans for individuals and small teams. If you just need the basic contact details for leads, FindThatLead is a practical alternative to look at instead of Apollo.io.
Source: www.saleshandy.com

Social recommendations and mentions

Apollo.io might be a bit more popular than tawk.to. We know about 63 links to it since March 2021 and only 47 links to tawk.to. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

tawk.to mentions (47)

  • Integrate Live chat function , Visitor to post Author.
    I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like this before to guide me ? Any suggestions? Source: over 2 years ago
  • WordPress store customers info getting compromised help
    Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: over 2 years ago
  • Chatbot recommendations
    I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: over 2 years ago
  • SCAM ALERT: Brave Community? Is this Brave Support user real or a Scam?
    Okay. I have deleted my cookies and browsing data. That should be safe enough measure. right? Although I am unable to access tawk.to website now. Maybe they have blocked my IP or something. Source: over 2 years ago
  • Best Plugin to use Whatsapp as a chatservice on your website?
    I'm currently using tawk.to to chat with my visitors, but I would rather use whatsapp as a chat mechanism. There are a lot of plugins for that, but I'm not sure which one would suit me best. Preferably free or not too expensive, doesn't need to have a lot of functions. What do you guys suggest? Thanks in advance! Source: over 2 years ago
View more

Apollo.io mentions (63)

  • Lead Generation
    Apollo.io seems popular for cold email. Source: almost 2 years ago
  • Senior front end developer salary
    FAAANGM + ATlassian/Uber and similar product based companies 85 lacs - 1.1 cr Startups like coinbase / apollo.io / rippling 80+. Source: about 2 years ago
  • Anything Better Than Apollo.io?
    Their data seems pretty good and their features are awesome, but they had a couple of glitches this week that are annoying me. I know they seem to be the best, but has anyone bested them yet? Curious if there's anything out there that's better than Apollo.io. Source: about 2 years ago
  • how to get Email Contacts
    Tons of options: apollo.io is popular and affordable. If you're looking for recently funded company contact info, saasydb.com is good. Source: about 2 years ago
  • LinkedIn Sales Nav worth it or overrated?
    I agree with most people here in that its invaluable. Especially when paired with some other tools like apollo.io and autobound.ai. Source: about 2 years ago
View more

What are some alternatives?

When comparing tawk.to and Apollo.io, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ZoomInfo - ZoomInfo is a B2B database providing detailed business information on people and companies.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Hunter.io - Find all the email addresses related to a domain

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Lusha - Search less. Sell more.

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