Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Syncthing seems to be a lot more popular than Freshdesk. While we know about 830 links to Syncthing, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Second https://syncthing.net/ Cross platform, encrypted, tweakable. - Source: Hacker News / 3 days ago
- Raycast (https://www.raycast.com/) there's also a free version, I just prefer to support the author with a Pro purchase. - Homebrew (https://brew.sh/) - Visual Studio Code - SyncThing (https://syncthing.net/) - Fantastical (https://flexibits.com/fantastical) - MonitorControl (https://github.com/MonitorControl/MonitorControl#readme). - Source: Hacker News / 7 days ago
I've got another one on topic of self-hosted file sharing: - FileBrowser running in Docker (https://filebrowser.org/features) - Syncthing running in another container (https://syncthing.net/) Syncthing keeps the files on your PC, Mac, BSD systems updated, and FileBrowser can point to the share and supply a convenient web UI. It works for me, it's kind of like a local Dropbox-lite. - Source: Hacker News / about 1 month ago
Depending on what you're looking for, this is the kind of thing that P2P protocols were made for. Check out https://syncthing.net/. - Source: Hacker News / about 1 month ago
We use syncthing to share files between our machines. It avoids is having to use dropbox / OneDrive etc. You just choose a folder and it automatically syncs it in the background. https://syncthing.net/. - Source: Hacker News / 2 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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