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Surfboard VS DevicePilot

Compare Surfboard VS DevicePilot and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Surfboard logo Surfboard

Simpler, smarter and fairer scheduling software for customer support teams at scale

DevicePilot logo DevicePilot

DevicePilot is a universal cloud-based software service allowing you to easily locate, monitor and manage your connected devices at scale.
  • Surfboard Landing page
    Landing page //
    2023-10-21

Surfboard automates the scheduling of customer service and operations teams with simplicity and fairness built into each part of the product. Automatically generate forecasts by integrating into your ticketing and phone systems and create fairly distributed schedules that are easy to tweak for last minute changes.

Shift plans are created eight weeks in advance with the ability to customise activities your team works on. Replace cumbersome spreadsheets and legacy workforce management software with simpler, smarter and fairer scheduling.

  • DevicePilot Landing page
    Landing page //
    2022-07-24

Surfboard

Website
teamsurfboard.com
Pricing URL
Official Surfboard Pricing
$ Details
freemium £15.0 / Monthly (All features included)
Platforms
Web Browser Google Chrome Zendesk Intercom Twilio Salesforce Front Dixa
Release Date
2020 September
Edit details

DevicePilot

Website
devicepilot.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Surfboard features and specs

  • Scheduling: Fully automated with the ability to tweak
  • Forecasting: 12 weeks in advance
  • Shift Management: 8 weeks in advance
  • Integrations: Zendesk, Twilio, Intercom, Dixa, Salesforce, Front, Aircall

DevicePilot features and specs

No features have been listed yet.

Surfboard videos

+ Add

Lost Driver 3.0 Surfboard Review

More videos:

  • Review - Lost Retro Tripper Surfboard Review
  • Review - CI "Happy Everyday" Pass it Around Surfboard Review

DevicePilot videos

No DevicePilot videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Surfboard and DevicePilot)

Surfboard

DevicePilot

Employee Scheduling
100 100%
Employee Scheduling
0% 0
Development
0 0%
Development
100% 100
Customer Support
100 100%
Customer Support
0% 0
Online Services
0 0%
Online Services
100% 100

User comments

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What are some alternatives?

When comparing Surfboard and DevicePilot, you can also consider the following products

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Qrvey - Embedded Analytics built exclusively for SaaS applications.

Assembled.com - A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

AnswerRocket - AnswerRocket is a search-powered analytics that makes it possible to get answers from business data by asking natural language questions.

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

Syndigo - Syndigo is an online management platform that provides access to the world’s biggest global content database of digital information.

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