SuiteCRM VS Zoho Desk
Compare SuiteCRM VS Zoho Desk and see what are their differences
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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SuiteCRM
Zoho CRM
Pipedrive
Copper
SugarCRM
Alore CRM
Base CRM
Freshsales CRM
Zoho Desk
Freshdesk
Zendesk
LiveAgent
Salesforce Service Cloud
HelpScout
Front
Intercom
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
SuiteCRM Zoho DeskNo features have been listed yet.
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, SuiteCRM seems to be a lot more popular than Zoho Desk. While we know about 16 links to SuiteCRM, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Https://suitecrm.com Main site has tutorials, manuals, guides and forum. Also you can find some beginner guides on youtube. Additionally you can try search SugarCrm 6CE guides, there are old, but in some cases can be handy. And ChatGPT know SuiteCrm codebase, so at simple tasks it can help. Source: about 1 year ago
Even though you don't want a CRM, I suggest looking at the opensource SuiteCRM and customise it to your needs via its Studio to hide items not required. I have used, including the old opensource SugarCRM. Source: about 1 year ago
Depending on the features of a CRM required, you can try SuiteCRM. You can self-host it. You may also have to customise or switch off modules you do not need. Source: over 1 year ago
If you want to self-host, you can use opensource SuiteCRM and just hide features you do not need via its studio. Source: over 1 year ago
Just from a quick google search, https://suitecrm.com/ seems to be a solid, free CRM tool. I can't personally vouch for it but maybe give it a shot. Source: over 1 year ago
Desk β Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Zoho CRM - Omnichannel CRM for Businesses of all sizes
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Copper - Copper (formerly ProsperWorks) is easy-to-use customer relationship management for small businesses. Capture contacts and sales leads direct from Gmail with our simple CRM.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!