Software Alternatives & Reviews

SuiteCRM VS Zendesk

Compare SuiteCRM VS Zendesk and see what are their differences

SuiteCRM logo SuiteCRM

SuiteCRM, Open Source CRM for the world Fully featured Open Source CRM, as powerful as Salesforce and Dynamics. Try the online demo! Online Demo Sign up for the SuiteCRM Master Classes. First class on June 6! Download

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • SuiteCRM Landing page
    Landing page //
    2023-04-19
  • Zendesk Landing page
    Landing page //
    2022-03-08

SuiteCRM videos

SuiteCRM Generic Overview

More videos:

  • Review - Introduction to SuiteCRM
  • Demo - SuiteCRM Demo & Introduction (the free CRM)

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to SuiteCRM and Zendesk)
CRM
33 33%
67% 67
Customer Support
0 0%
100% 100
Sales
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SuiteCRM and Zendesk

SuiteCRM Reviews

We have no reviews of SuiteCRM yet.
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Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, SuiteCRM should be more popular than Zendesk. It has been mentiond 16 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SuiteCRM mentions (16)

  • Newbie Help
    Https://suitecrm.com Main site has tutorials, manuals, guides and forum. Also you can find some beginner guides on youtube. Additionally you can try search SugarCrm 6CE guides, there are old, but in some cases can be handy. And ChatGPT know SuiteCrm codebase, so at simple tasks it can help. Source: 12 months ago
  • Searching for a Client database solution with keeping history interactions
    Even though you don't want a CRM, I suggest looking at the opensource SuiteCRM and customise it to your needs via its Studio to hide items not required. I have used, including the old opensource SugarCRM. Source: about 1 year ago
  • Best free CRM for a small coworking space?
    Depending on the features of a CRM required, you can try SuiteCRM. You can self-host it. You may also have to customise or switch off modules you do not need. Source: over 1 year ago
  • CRM But Not Really...
    If you want to self-host, you can use opensource SuiteCRM and just hide features you do not need via its studio. Source: over 1 year ago
  • CRM tool for small business. Is there such a tool for NAS/self hosted server?
    Just from a quick google search, https://suitecrm.com/ seems to be a solid, free CRM tool. I can't personally vouch for it but maybe give it a shot. Source: over 1 year ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing SuiteCRM and Zendesk, you can also consider the following products

Zoho CRM - Omnichannel CRM for Businesses of all sizes

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Copper - Copper (formerly ProsperWorks) is easy-to-use customer relationship management for small businesses. Capture contacts and sales leads direct from Gmail with our simple CRM.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!