Substack Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Substack mentions (88)

• Why is browsing for new blogs on this platform so atrocious?

  Https://substack.com/browse might help you. Source: 9 months ago

• Ask HN: Is there an app for reading newsletters?

  I like the Substack app - for all the substack newsletters. https://substack.com/app) is pretty good. I just wish I could plug in RSS and other syndication feeds, and make it easy to migrate subscriptions from my mail inbox to the reader. - Source: Hacker News / over 1 year ago

• Making a simple subscription offering with email delivered content. Any recs?

  Just create a basic website and use SubStack to handle the email membership. Source: over 1 year ago

• free-for.dev

  Substack — Unlimited free newsletter service. Start paying when you charge for it. - Source: dev.to / over 1 year ago

• Any good bloggers in kerala? Is there a blogging culture in kerala?

  Have you heard of Substack? It's a relatively new blogging platform, and I think it's a cool platform to start blogging. Source: over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago