Sublex Chat VS Chatbit

• Answers Only From Your Own Material
  Sublex Chat replies using your website, your documents and your price lists, and nothing else. It cannot improvise a price, an opening time or a policy, because it has no other source to draw on.
• Says So When It Does Not Know
  When the answer is not in your material the assistant tells the customer plainly, rather than producing something that merely sounds right. It then offers to take their name and number, so the enquiry reaches you instead of being lost.
• Missed Questions, In The Customer's Own Words
  Every question the assistant could not answer is collected on one screen, ordered by how often it came up. You answer it once and it stops being a gap, which quietly turns the chat window into a list of what your website is missing.
• Reads Your Website On Its Own
  Give it a web address and it works through your pages, so prices, opening hours and policies spread across five pages become answerable in a single message. Nothing has to be typed in by hand and there is no conversation flow to draw.
• Four Ways To Teach It
  Your website, PDF and Word documents, pasted text, and question and answer pairs. Most businesses point it at the website and add one document for a price list or a menu.
• Live In About Fifteen Minutes
  One line of code goes into your site, and it works on WordPress, Wix, Shopify, Webflow and Squarespace with no plugin. If you can add Google Analytics to your site, you can add this, and it goes in the same place.
• Billed By Conversation, Never By Seat
  A conversation is one visitor's whole sitting rather than one message, and it is only counted when the assistant actually answered something. Your whole team works the inbox on every paid plan, with no charge per person.
• The AI Is Not A Separate Subscription
  Every plan includes the AI at no extra charge. There are no credits to run out of mid-sentence and no fee per answer, so a conversation costs the same whichever model answered it.
• Live Chat And Human Takeover
  On the Business plan you can step into any conversation as yourself, and the assistant stays quiet until you hand it back. Rules decide what reaches a person automatically, so nobody has to watch a screen.
• Every Lead Captured
  When the assistant cannot help, it takes a name and a number so the enquiry is waiting for you in the morning rather than lost at eleven at night. This works on every plan, including the free one.
• Answers In Your Customer's Language
  The assistant replies in whatever language the customer writes in. The chat window itself can be set to English, French, Arabic or Spanish, with full right to left layout for Arabic.
• Keeps Itself Current
  Paid plans re-read your website automatically, every thirty days on Starter and every seven days on Business. A price you change in March does not get quoted back to a customer in June.
• An Inbox Built For One Person
  Search everything that was said, unread counts per person rather than per thread, snooze until a date, and saved replies that fill the box instead of sending. On Business you can also assign, note and resolve.
• Analytics That Answer A Question
  See when your customers actually arrive and what they ask about, rather than a wall of charts nobody opens twice. Charts and history come with Starter, and the deeper reading of them with Business.
• Your Brand, Not Ours
  Set the chat window to any brand colour from Starter upwards. Business adds your assistant's own name on the window, a custom launcher icon, your own wording, and removes the Sublex Chat badge entirely.
• A Free Plan That Renews
  Twenty five conversations a month, one assistant and one website, permanently, with no card at any point. It is the same answering engine as the paid plans with a smaller meter on it.
• Fourteen Days Of The Full Business Plan
  Every new account starts on Business free for fourteen days, with no card required. Nothing you built is deleted when it ends, you simply choose a paid plan or move down to Free.
• Handover Rules And Office Hours
  Decide what sends a conversation to a person, and what should happen outside your working hours. The assistant behaves differently at three in the afternoon and at eleven at night.
• Pre-Chat Form With A Visible Skip
  Ask for a name and an email before the conversation starts, with a skip the visitor can actually see. Business adds phone and custom fields, and the option to require it before a first message.
• Built To Be Checked
  Customer conversations are never used to train AI models. Phone numbers and email addresses can be masked in the transcripts your team sees, and everything held on a conversation can be exported or erased.

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