Statamic Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Statamic mentions (48)

• 9 best Git-based CMS platforms for your next project

  Statamic is one of the best flat-file CMSs. It’s built with Laravel and can be used as a headless Git-based CMS as well. The paid professional version allows you to use REST APIs and GraphQL APIs for content management and offers a GitHub integration for content storage and editorial workflows. - Source: dev.to / 4 months ago

• Casidoo on TinaCMS

  * https://statamic.com/ - PHP also static export and database. - Source: Hacker News / 7 months ago

• Ask HN: What are some well-designed websites?

  Aah, that's always a controversial question, on one hand, some universal rules of usability do exist, but on the other hand, everyone's habits, taste and use cases are very different. The most neutral definition of a "well designed" website, without any further context, could be "created in a way that helps users achieve intended goals efficiently, while keeping max number of users happy about its look". Again,... - Source: Hacker News / 9 months ago

• Different flavors of content management

  Local CMSs are the ones that are mostly file-based (like Statamic or Astro). This means that you can edit everything locally and deploy the data. This way, our CMS is more secure, but on the downside, you have to have a local server working, and you might experience more conflicts, especially when two people will work on the same article (although Git might save you from many of those). It also means that there is... - Source: dev.to / 9 months ago

• Looking for a simple CMS recommendation

  I use Statamic, the free version will do everything your looking for and it can be as simple or as complex as you need it to be. It's flat file based (by default) too so deployment / version control is super easy. Source: 12 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago