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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than SquadCast.fm. We know about 12 links to it since March 2021 and only 12 links to SquadCast.fm. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I know companies like SquadCast (https://squadcast.fm/) fix this problem for Podcasters: remote joint recording sessions with high-quality audio. Source: 12 months ago
Squadcast is also a new tool for remote podcasting and online recording. The tool is browser-based and is super easy to use: you start a recording right in your browser by registering and creating an account. If you need to invite guests to the meeting, you simply need to share an invitation link. Source: over 1 year ago
Record your co-hosts/guests with a tool like Squadcast or Fusioncast (no affiliation). Source: over 1 year ago
We use Squadcast. It’s been super easy for our guests to use. It does cost a monthly fee, though. Source: about 2 years ago
I don't record and switch live. All the editing is done in post. I record via SquadCast, which records all participants locally on their devices, then uploads it to a cloud I can download it from when done. Source: about 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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