Software Alternatives & Reviews

Sphinx Search VS Zendesk

Compare Sphinx Search VS Zendesk and see what are their differences

Sphinx Search logo Sphinx Search

Sphinx is an open source full text search server, designed with performance, relevance (search quality), and integration simplicity in mind. Sphinx lets you either batch index and search data stored in files, an SQL database, NoSQL storage.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Sphinx Search Landing page
    Landing page //
    2021-10-08
  • Zendesk Landing page
    Landing page //
    2022-03-08

Sphinx Search videos

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Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Sphinx Search and Zendesk)
Search Engine
100 100%
0% 0
Customer Support
0 0%
100% 100
Custom Search Engine
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Sphinx Search and Zendesk

Sphinx Search Reviews

The most overlooked part in software development - writing project documentation
# Catch-all target: route all unknown targets to Sphinx using the new # "make mode" option. $(O) is meant as a shortcut for $(SPHINXOPTS). %: Makefile @$(SPHINXBUILD) -M $@ "$(SOURCEDIR)" "$(BUILDDIR)" $(SPHINXOPTS) $(O)import sys, os import sphinx_rtd_theme
Source: netgen.io
Elasticsearch vs. Solr vs. Sphinx: Best Open Source Search Platform Comparison
We will not make comparisons like Sphinx vs Solr, or Solr vs Sphinx, or Sphinx vs Elasticsearch as they all are decent competitors, with almost equal performance, scalability, and features. But each of them has specific peculiarities that can be influential for your project. Now, let’s take a look at which option can be better for your business.
Source: greenice.net

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Sphinx Search might be a bit more popular than Zendesk. We know about 10 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Sphinx Search mentions (10)

  • Best 5 Ecommerce Search Engines for Developers
    Sphinx is a search engine that can be integrated into a website to provide advanced search functionality such as full-text, Boolean, and faceted search. It is a powerful open-source search engine that can handle large amounts of data and quickly return results. - Source: dev.to / about 1 year ago
  • Question about embedding for search vs clustering applications
    Have been using Sphinx. It does some processing around suffixes, tenses, and so on, and looks at word proximity (BM25), but is definitely limited. Source: about 1 year ago
  • grep like search with preprocessing
    Lucene is the thing you think you need. Elastic Search is a nice wrapper for it. But these are Java, so maybe you want Sphinx Search (C++) or MeiliSearch (Rust). Source: over 1 year ago
  • Search MySQL table for multiple keywords and return number of occurrences for each keyword per row
    Using a natural language search will almost certainly be a better solution and PHP may not be the best tool for this task. Figure out how you are going to get the text out of the PDF and where you are going to put it. Look at things like sphinx and full text search in boolean mode for doing the keyword matching. Source: over 1 year ago
  • How to do a Scryfall-like search?
    In practice though you don't do any of this, you get a library to do it for you. I've used Sphinx Search in the past for some fairly hefty (In the order of terabytes), and there's a good book covering how to get it all set up and started. Source: over 1 year ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing Sphinx Search and Zendesk, you can also consider the following products

MkDocs - Project documentation with Markdown.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

GitBook - Modern Publishing, Simply taking your books from ideas to finished, polished books.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ElasticSearch - Elasticsearch is an open source, distributed, RESTful search engine.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!