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SolarWinds MSP Manager VS Open Nettest

Compare SolarWinds MSP Manager VS Open Nettest and see what are their differences

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Modern PSA and RMM Software for MSP's and IT Teams featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

SolarWinds MSP Manager logo SolarWinds MSP Manager

SolarWinds MSP Manager is the easy to use web-based help desk and billing software for IT service businesses.

Open Nettest logo Open Nettest

Open Nettest is a platform for collecting, processing and visualizing data related QoS and QoE.
  • SolarWinds MSP Manager Landing page
    Landing page //
    2023-09-28
  • Open Nettest Landing page
    Landing page //
    2023-06-16

SolarWinds MSP Manager features and specs

  • Ease of Use
    SolarWinds MSP Manager features an intuitive interface, making it straightforward for users to navigate and manage their tasks efficiently without a steep learning curve.
  • Ticket Management
    The platform offers robust ticket management capabilities, allowing MSPs to track, prioritize, and resolve customer issues effectively.
  • Integration Capabilities
    It integrates seamlessly with other tools and platforms, improving overall workflow and data synchronization across various services.
  • Mobile App
    The mobile application allows technicians to access the system and complete tasks on-the-go, enhancing flexibility and productivity.
  • Reporting Features
    Comprehensive reporting features enable detailed insights into business performance, helping MSPs make data-driven decisions.
  • Customer Management
    Efficient customer management tools help in maintaining and tracking client information, ensuring quality customer service.

Possible disadvantages of SolarWinds MSP Manager

  • Limited Customization
    Some users might find the customization options lacking, with limited scope to tailor the platform to specific business needs.
  • Price
    The cost of subscribing to SolarWinds MSP Manager can be prohibitive for smaller MSPs or those with tighter budgets.
  • Performance Issues
    There have been occasional reports of performance issues, such as slow loading times, which can affect productivity.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, mastering more advanced features may require a learning period and potentially additional training.
  • Support Quality
    Some users have reported that customer support can be slow to respond and not always helpful in resolving complex issues.

Open Nettest features and specs

  • User-Friendly Interface
    Open Nettest provides a straightforward and easy-to-navigate interface, making it accessible for users with varying levels of technical expertise to test their internet connectivity.
  • Comprehensive Metrics
    The tool offers detailed insights into various connectivity metrics, such as download and upload speeds, latency, and packet loss, providing a comprehensive view of network performance.
  • Cross-Platform Availability
    Open Nettest is available across multiple platforms, including web browsers and mobile devices, ensuring users can test connectivity across different devices seamlessly.
  • Open Source
    Being open-source, Open Nettest allows users and developers to access and modify the source code, fostering transparency and community-driven improvements.
  • No Cost
    Open Nettest is free to use, making it an economical choice for individuals and organizations looking to monitor their internet performance without incurring additional costs.

Possible disadvantages of Open Nettest

  • Limited Advanced Features
    While offering essential metrics, Open Nettest might lack some of the advanced features and analytics tools available in specialized network testing solutions.
  • Dependence on Internet Connection
    As an online tool, the accuracy and reliability of tests can be affected by transient network issues or heavy load on the test server.
  • Potential Privacy Concerns
    Users may have concerns regarding data privacy and how the information collected during tests is stored and used, despite it being an open-source tool.
  • Community Support
    Being open-source, support may primarily come from the community, which might not be as prompt or structured as professional support services.
  • Variable Server Locations
    The results can vary widely depending on the test server's location, which might not always reflect the most accurate representation of a user's actual everyday internet performance.

Analysis of SolarWinds MSP Manager

Overall verdict

  • Overall, SolarWinds MSP Manager is considered a good choice for managed service providers looking for a comprehensive service management solution. It offers valuable features that help MSPs improve service delivery and customer satisfaction while optimizing their internal processes.

Why this product is good

  • SolarWinds MSP Manager, now part of N-able, is a cloud-based service management software focused on helping managed service providers (MSPs) deliver efficient and effective services to their clients. It is designed to streamline operations with features like trouble ticketing, customer management, billing, and reporting. The platform is appreciated for its user-friendly interface, integration capabilities, and mobile access, which enable technicians to work efficiently, both onsite and remotely.

Recommended for

  • Small to medium-sized managed service providers in need of a cloud-based management solution
  • MSPs looking to improve their service efficiency with integrated billing and ticketing systems
  • Service providers seeking a customizable and scalable platform with mobile access for field technicians

SolarWinds MSP Manager videos

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Open Nettest videos

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Category Popularity

0-100% (relative to SolarWinds MSP Manager and Open Nettest)

SolarWinds MSP Manager

Open Nettest

Monitoring Tools
33 33%
Monitoring Tools
67% 67
IT Management
100 100%
IT Management
0% 0
Security
0 0%
Security
100% 100
Remote Monitoring And Management
100 100%
Remote Monitoring And Management
0% 0

User comments

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What are some alternatives?

When comparing SolarWinds MSP Manager and Open Nettest, you can also consider the following products

Atera - Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™.

KeyCDN Tools - Website speed test, online curl, ping tool, https/2 and other services

ManageEngine RMM Central - Unified Solution for network monitoring and endpoint management for MSPs

Ping Meter Gadget - Customizable, graphical, semi-transparent ping (latency) meter.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Fping (open source) - fping is a program to send ICMP echo probes to network hosts, similar to ping, but much better performing when pinging multiple hosts.

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