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SolarWinds MSP Manager VS DeviceLock DLP

Compare SolarWinds MSP Manager VS DeviceLock DLP and see what are their differences

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SolarWinds MSP Manager logo SolarWinds MSP Manager

SolarWinds MSP Manager is the easy to use web-based help desk and billing software for IT service businesses.

DeviceLock DLP logo DeviceLock DLP

DeviceLock provides DLP solutions protecting organizations from data leak threats.
  • SolarWinds MSP Manager Landing page
    Landing page //
    2023-09-28
  • DeviceLock DLP Landing page
    Landing page //
    2023-04-22

SolarWinds MSP Manager features and specs

  • Ease of Use
    SolarWinds MSP Manager features an intuitive interface, making it straightforward for users to navigate and manage their tasks efficiently without a steep learning curve.
  • Ticket Management
    The platform offers robust ticket management capabilities, allowing MSPs to track, prioritize, and resolve customer issues effectively.
  • Integration Capabilities
    It integrates seamlessly with other tools and platforms, improving overall workflow and data synchronization across various services.
  • Mobile App
    The mobile application allows technicians to access the system and complete tasks on-the-go, enhancing flexibility and productivity.
  • Reporting Features
    Comprehensive reporting features enable detailed insights into business performance, helping MSPs make data-driven decisions.
  • Customer Management
    Efficient customer management tools help in maintaining and tracking client information, ensuring quality customer service.

Possible disadvantages of SolarWinds MSP Manager

  • Limited Customization
    Some users might find the customization options lacking, with limited scope to tailor the platform to specific business needs.
  • Price
    The cost of subscribing to SolarWinds MSP Manager can be prohibitive for smaller MSPs or those with tighter budgets.
  • Performance Issues
    There have been occasional reports of performance issues, such as slow loading times, which can affect productivity.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, mastering more advanced features may require a learning period and potentially additional training.
  • Support Quality
    Some users have reported that customer support can be slow to respond and not always helpful in resolving complex issues.

DeviceLock DLP features and specs

  • Comprehensive Endpoint Security
    DeviceLock DLP provides robust endpoint security, allowing organizations to control and monitor data transfers across various devices and interfaces, preventing unauthorized data leakage.
  • Granular Policy Enforcement
    The solution supports detailed policy creation, enabling administrators to apply data protection rules down to specific devices, users, or data transfer types, ensuring precise control over data movement.
  • Integration Capabilities
    DeviceLock DLP easily integrates with existing IT infrastructure and security systems, streamlining the deployment process and enhancing existing security measures without significant disruption.
  • Real-time Monitoring and Alerts
    The platform offers real-time monitoring and instant alerts, helping organizations quickly identify and respond to potential data breaches or policy violations.
  • User Activity Tracking
    DeviceLock DLP includes advanced user activity logging, which helps organizations track data access and movement, supporting compliance efforts and forensic investigations.

Possible disadvantages of DeviceLock DLP

  • Potential System Performance Impact
    Due to its comprehensive monitoring capabilities, DeviceLock DLP can potentially impact system performance, especially on less powerful machines or during extensive data operations.
  • Complex Configuration Requirements
    Initial setup and configuration of DeviceLock DLP can be complex, requiring significant time and expertise to tailor the solution to fit specific organizational needs and policies.
  • Cost Considerations
    Implementing DeviceLock DLP can be costly, especially for smaller organizations, considering licensing fees, potential need for additional hardware, and ongoing maintenance expenses.
  • Learning Curve for Administrators
    Administrators may face a steep learning curve to fully leverage the features of DeviceLock DLP, necessitating training and adaptation to navigate its comprehensive feature set effectively.

Analysis of SolarWinds MSP Manager

Overall verdict

  • Overall, SolarWinds MSP Manager is considered a good choice for managed service providers looking for a comprehensive service management solution. It offers valuable features that help MSPs improve service delivery and customer satisfaction while optimizing their internal processes.

Why this product is good

  • SolarWinds MSP Manager, now part of N-able, is a cloud-based service management software focused on helping managed service providers (MSPs) deliver efficient and effective services to their clients. It is designed to streamline operations with features like trouble ticketing, customer management, billing, and reporting. The platform is appreciated for its user-friendly interface, integration capabilities, and mobile access, which enable technicians to work efficiently, both onsite and remotely.

Recommended for

  • Small to medium-sized managed service providers in need of a cloud-based management solution
  • MSPs looking to improve their service efficiency with integrated billing and ticketing systems
  • Service providers seeking a customizable and scalable platform with mobile access for field technicians

SolarWinds MSP Manager videos

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SolarWinds MSP Manager

DeviceLock DLP videos

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DeviceLock DLP Feature Review

Category Popularity

0-100% (relative to SolarWinds MSP Manager and DeviceLock DLP)

SolarWinds MSP Manager

DeviceLock DLP

Monitoring Tools
38 38%
Monitoring Tools
62% 62
IT Management
100 100%
IT Management
0% 0
Security & Privacy
0 0%
Security & Privacy
100% 100
Remote Monitoring And Management
100 100%
Remote Monitoring And Management
0% 0

User comments

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What are some alternatives?

When comparing SolarWinds MSP Manager and DeviceLock DLP, you can also consider the following products

Atera - Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™.

ThisData - ThisData is a cloud security company that provides audit and continuous monitoring for data stored in the cloud.

ManageEngine RMM Central - Unified Solution for network monitoring and endpoint management for MSPs

Armor - Armor offers cloud security through integrated managed cloud or managed security as a service for public cloud or private cloud.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Absolute - Absolute Software creates computer theft recovery, data protection and secure asset tracking solutions.

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