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Absolute VS SolarWinds MSP Manager

Compare Absolute VS SolarWinds MSP Manager and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Absolute logo Absolute

Absolute Software creates computer theft recovery, data protection and secure asset tracking solutions.

SolarWinds MSP Manager logo SolarWinds MSP Manager

SolarWinds MSP Manager is the easy to use web-based help desk and billing software for IT service businesses.
  • Absolute Landing page
    Landing page //
    2023-10-20
  • SolarWinds MSP Manager Landing page
    Landing page //
    2023-09-28

Absolute features and specs

  • Comprehensive Endpoint Security
    Absolute provides a robust endpoint security solution that ensures the protection and compliance of devices across an organization, reducing the risk of data breaches.
  • Persistence Technology
    The platform offers unique persistence technology that is embedded in the firmware of devices, allowing for continuous visibility and control, even if the device is reimaged or the OS is reinstalled.
  • Self-Healing Capabilities
    Absolute’s self-healing capabilities allow critical applications and security tools to be automatically repaired or reinstalled if they are tampered with or corrupted, ensuring continuous protection.
  • Real-Time Alerts
    The platform provides real-time alerts and insights on potential threats and security policy breaches, enabling IT teams to respond promptly to incidents.
  • Detailed Reporting
    Absolute offers comprehensive reporting features that provide extensive data on device status, security posture, and compliance, which are essential for audits and risk management.

Possible disadvantages of Absolute

  • Cost
    Absolute's services can be relatively expensive, which might be a significant consideration for small to medium-sized businesses with limited budgets.
  • Complexity
    Due to its extensive feature set, the platform can be complex to deploy and manage, requiring specialized knowledge and possibly additional training for IT staff.
  • Performance Impact
    Some users have reported that the software can have an impact on device performance, potentially slowing down operations on older or less powerful machines.
  • Limited Integration
    While Absolute integrates with several third-party security tools, it may not support all the applications and systems used by an organization, potentially limiting its effectiveness.
  • Dependence on Internet Connectivity
    The effectiveness of Absolute’s real-time monitoring and updates relies heavily on constant internet connectivity, which can be a limitation in environments with variable or restricted internet access.

SolarWinds MSP Manager features and specs

  • Ease of Use
    SolarWinds MSP Manager features an intuitive interface, making it straightforward for users to navigate and manage their tasks efficiently without a steep learning curve.
  • Ticket Management
    The platform offers robust ticket management capabilities, allowing MSPs to track, prioritize, and resolve customer issues effectively.
  • Integration Capabilities
    It integrates seamlessly with other tools and platforms, improving overall workflow and data synchronization across various services.
  • Mobile App
    The mobile application allows technicians to access the system and complete tasks on-the-go, enhancing flexibility and productivity.
  • Reporting Features
    Comprehensive reporting features enable detailed insights into business performance, helping MSPs make data-driven decisions.
  • Customer Management
    Efficient customer management tools help in maintaining and tracking client information, ensuring quality customer service.

Possible disadvantages of SolarWinds MSP Manager

  • Limited Customization
    Some users might find the customization options lacking, with limited scope to tailor the platform to specific business needs.
  • Price
    The cost of subscribing to SolarWinds MSP Manager can be prohibitive for smaller MSPs or those with tighter budgets.
  • Performance Issues
    There have been occasional reports of performance issues, such as slow loading times, which can affect productivity.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, mastering more advanced features may require a learning period and potentially additional training.
  • Support Quality
    Some users have reported that customer support can be slow to respond and not always helpful in resolving complex issues.

Analysis of Absolute

Overall verdict

  • Absolute is generally considered a strong solution for organizations that need robust endpoint security and asset management. Its persistence technology and adaptability make it a reliable choice for ensuring device security, especially in environments where device loss or theft is a concern.

Why this product is good

  • Absolute is known for its specialized endpoint security and management solutions. It focuses on providing resilience and visibility across a wide range of devices, securing them and ensuring compliance. It is particularly praised for its persistence feature, which allows IT administrators to maintain contact with devices even if they are off-network or if the software has been tampered with.

Recommended for

    Absolute is especially recommended for businesses, educational institutions, and government agencies that require a comprehensive endpoint security solution capable of managing and securing a large number of devices effectively. It is ideal for organizations that place a high priority on data protection and compliance.

Analysis of SolarWinds MSP Manager

Overall verdict

  • Overall, SolarWinds MSP Manager is considered a good choice for managed service providers looking for a comprehensive service management solution. It offers valuable features that help MSPs improve service delivery and customer satisfaction while optimizing their internal processes.

Why this product is good

  • SolarWinds MSP Manager, now part of N-able, is a cloud-based service management software focused on helping managed service providers (MSPs) deliver efficient and effective services to their clients. It is designed to streamline operations with features like trouble ticketing, customer management, billing, and reporting. The platform is appreciated for its user-friendly interface, integration capabilities, and mobile access, which enable technicians to work efficiently, both onsite and remotely.

Recommended for

  • Small to medium-sized managed service providers in need of a cloud-based management solution
  • MSPs looking to improve their service efficiency with integrated billing and ticketing systems
  • Service providers seeking a customizable and scalable platform with mobile access for field technicians

Absolute videos

+ Add

Introduction to Absolute Software | the Industry Benchmark for Endpoint Resilience

More videos:

  • Review - One Canada stock to buy during stock crash (Absolute software stock analysis)

SolarWinds MSP Manager videos

+ Add

SolarWinds MSP Manager

Category Popularity

0-100% (relative to Absolute and SolarWinds MSP Manager)

Absolute

SolarWinds MSP Manager

Monitoring Tools
74 74%
Monitoring Tools
26% 26
Office & Productivity
100 100%
Office & Productivity
0% 0
IT Management
0 0%
IT Management
100% 100
HR
100 100%
HR
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Absolute and SolarWinds MSP Manager

Absolute Reviews

10 Best MDM Software: Mobile Device Management Solutions in 2023
Absolute is an endpoint security solution designed to provide security features for IT operations and the management & security of all endpoints in an infrastructure. The tool provides its users with advanced tools for endpoint visibility and control.
Source: www.softwaretestinghelp.com

SolarWinds MSP Manager Reviews

We have no reviews of SolarWinds MSP Manager yet.
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Social recommendations and mentions

Based on our record, Absolute seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Absolute mentions (1)

  • Laptop stolen, any advice?
    Did you sign up with https://absolute.com for Computrace? Source: over 3 years ago

SolarWinds MSP Manager mentions (0)

We have not tracked any mentions of SolarWinds MSP Manager yet. Tracking of SolarWinds MSP Manager recommendations started around Mar 2021.

What are some alternatives?

When comparing Absolute and SolarWinds MSP Manager, you can also consider the following products

ESET Endpoint Security - Powerful multilayered protection for desktops, laptops and smartphones

Atera - Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™.

Symantec Endpoint Encryption - Symantec Endpoint Encryption protects the sensitive information and ensure regulatory compliance with strong full-disk and removable media encryption with centralized management.

ManageEngine RMM Central - Unified Solution for network monitoring and endpoint management for MSPs

LogMeIn Central - LogMeIn Central is a comprehensive endpoint management software that easily helps IT professionals manage and monitor their organization’s endpoint infrastructure.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

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